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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Very slow draining bathtub and sink. Water did back up into the bathtub and sink then stayed awhile. Hair in bathtub and not real clean. Office chair was really durty. It made you feel evertyhing was dirty and uncomfortable. The staff was friendly and helpful. The room was really big. The lobby was large. It was a good location for where we were going.
Business response:
Mr David, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We appreciate the time you've taken to give us your thoughtful review. Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses and we thank you for bringing this matter to our attention and sharing your experience.
Like I was back in the 1950s I've already filed a detailed complaint but employee Brianna was extremely rude and racist
Business response:
Hi Jeffrey, Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. We take our customer service skills seriously and will ensure our customers get nothing but the best. We will be working diligently to coach and train our staff for more effective results. Thanks again for taking the time to make us aware of this situation.
Fair Staff were not friendly at all. Mold in the shower. People loud and running in the hallway throughout the evening and after midnight
Business response:
Ms Charla, Thank you for sharing your review. We're sorry for the unpleasant experience you had with us. Thank you for sharing the feedback. We are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one.
A Good Start; but Much Work Remains Aforementioned. Too much trouble to do photos since that’s management’s job. There were obvious attempts to make the site attractive and provide utility comforts. The Lobby was decorated nicely along with an all day coffee bar. 24-7 coffee bars are one of my comforts when traveling because I am a coffee addict. Unfortunately, that was about all that I found acceptable. On arrival there were no luggage carriers available or to be found. I am handicapped insofar as I walk with a cane due to ... read more
Business response:
Mr Johnny, Thanks for your stay and the comments. I appreciate your feedback. Nice to see the positives and regret the negative issues. We shall work further to improve the accommodation based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon.
Fair Breakfast was lackluster. We were without air conditioning in our room for two out of four days. This is a convenient location for the trip planned. Price of room.
Business response:
Hi Connie, Thank you for the review. Glad to know that you were pleased with the location and price. We are sorry to hear about the inconvenience faced by you and have shared your feedback with the team for improvement. hope to serve better next time!
Fair The people next door were young and were yelling in the halls, banging on doors and just being loud It was nice all around
Business response:
Hello, Thanks for the positive rating, We feel thankful to have honest feedback from you. We regret the inconvenience you faced regarding the neighbouring guest. Hope to serve better next time!
Disappointing
The facility was filthy. Not comfortable with space. Facility was filthy. The facility was filthy. I did not want to eat.
Business response:
Ms Sherla, We are sad to see you unhappy. We never want our guests to have such kind of experience. We apologize for the inconvenience you faced. I will surely forward your feedback to our team for improvements and hope to give us another chance to improve our services.
Very dissatisfied The restroom inside my room was not clean thoroughly. The front desk staff informed me that water had not been supplied to the hotel and surrounding areas for two days due to waterline issues in the area. I feel that is something that should have been made known to hotel guests before they booked their stay. The level of uncleanliness was UNACCEPTABLE DURING THESE UNPRECEDENTED TIMES OF COVID AND THE DELTA VERENT!!! No one should be subject to anyone else germs, specially when you’re paying for quality ser... read more
Business response:
Ms Erica, Thank you for choosing to stay with us. We hope you found our location convenient for exploring our local area. At our property, we aim to provide every guest with excellent service and we sincerely apologize that this was not your experience Please know all the concerns you have mentioned will be communicated to the relevant persons to see how they can be addressed for our future guests. We hope you will give us a second chance to host you when you are next in the area; we aim to meet and exceed your expectations.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,792 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.