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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
We stayed 6 days. So we saw a lot and experienced a lot. We wanted to find a hotel we could stay reg Staff at front desk need to have professional manners. They seem very inexperienced. Our room when it was refreshed did not get the sink washed, the in room coffee machine had mold in it the shower curtain had mold. They would not leave toilet paper nor cups. They left the dirty towels on the floor. Needs a lot of work in your personnel.
Pleasant Arrive to the property at 12:45 am prior calling to let then know that I was having a/c problem Talk with the staff on duty on July 7th to see if I could change my arrive time . Spoke with Belinda and stated that it was ok she would make the necessary changes upon arrive the gentleman at the desk had to make a call to her in order for me get check in I paid 80.00 cash went to my room at 2.00am at 11.00am the maid is stating she need to clean the room I informed her that we just check in at 12:45 am went to visit fam... read more
Business response:
Ms. Elizabeth, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborated comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guests' review. We hope to earn your business on future... read more
Excellent Being by the Pool. The Door SLAMMING all day late at night and Early in the morning!! It was very disturbing!! My husband is a Vet and the hotel wouldn’t honor a discount because we booked threw Booking.con and they didn’t ask if he was a Vet.
Business response:
Hello, Please accept our sincere apologies for the inconvenience caused to you. We assure you that this was an isolated indecent and we will not repeat this in future.
Not worth the money. The bed was hard, they added a pet fee onto our bill when the internet said no fee. You can hear everything from the hall and the room upstairs until 2am. I liked the size of the room
Business response:
Ms. Yvonne, We appreciate that you have taken the time to let us know how you perceived our accommodations and find your review very distressing. Our primary goal is always to exceed expectations of comfort, convenience, and quality amenities. For that reason, we certainly take this very seriously and have forwarded it to management. We hope to earn your business on future travels so that you can see our continuous improvement.
Very disappointed. Will not be choosing LaQuinta again .Sorry, but not our fault . For Room 227 Not enough Regular coffee in the room - one Regular and one decaf. Lighting, especially in the bathroom for applying makeup. Even the fancy digital perimeter light didn't help. Dirty room. Candy on floor near sofa. Carpet not clean. TV cables hanging down with annoying blinking light. No butter available for breakfast meal. Sink stopped up. Phone cable hanging from wall to the phone. TV too small. On the cheap side. Very much unli... read more
Business response:
Mr James, Thank you for taking the time to share your comments with us. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve these concerns. We ensure you will have an even better stay on your next visit.
There was a barking dog. I don't like to have to go to a hotel and listen to animals Had to wait for the food. It did not taste good Breakfast was horrible.
Business response:
Dear Leslie, We appreciate you for sharing your experience with us at La Quinta by Wyndham Waxahachie! We ensure you to exceed your expectations on your next stay with us. We hope you will give us another chance.
Disappointing How the staff wouldn't accomadate an early check in so for us to stay one night cost us over $133 when with my booking membership should have only been $66 they threatened to lock us out of our room or call the cops when all they should have done was communicate correctly with the third party app booking. Com. We had to pay the price for their mistake.
Business response:
Dear Guest, We are disappointed to hear about this situation you have described. We always want to deliver a five-star experience for our customers. Please call us at +1 (972) 669-1000 at your earliest convenience. We hope to hear from you soon.
I’m very disappointed and hope for a refund due to lack of peace Read above Have everyone read dog - cat disclosure and sign acknowledge a form the dogs on 3rd floor barked starting at 4am ,, people were walking in hall upset and I reported it Along w several others
Business response:
Dear Cindy, We regret that you had noise related issues. We are looking into the matter, and we will get back to you soon.
Serve the purpose Small tv , floor Close to softball park
Business response:
Dear Michael, We appreciate you for sharing your experience with us at a La Quinta by Wyndham Waxahachie! We ensure you to exceed your expectations on your next stay with us. We hope you will give us another chance.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.