This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Good I asked for the receipt and the front desk said they cannot print one, since I booked thru booking.com. They said booking.com would send the receipt for the room via email. We never received the receipt from booking.com
Business response:
Dear Catherine, Thank you for sharing this experience with us. We truly value your feedback with regards to receipt. Please contact bookings.com helpline number for better assistance.
Disappointing Pets allowed. Dog Barked the entire nite.
Business response:
Dear Scott, Thank you for taking the time to share your experience. We appreciate your feedback as it has been very helpful and sincerely apologize for the issues you experienced during your stay. Please consider us in the near future to turn your negative experience into a positive one.
Bad experience No air- conditioning in the room. Breakfast was okay
Business response:
Dear Margie, I apologize that you did not experience a pleasant stay. Your feedback is very important in order for us to correct these areas you have mentioned. We have discussed these issues with our team members and we feel that this will help in their efforts to improve the quality that they show to our guests.
Good Trash cans were full in common areas
Business response:
Dear Scott, Thank you for taking the time to share your experience. We appreciate your feedback as it has been very helpful and sincerely apologize for the issues you experienced during your stay. Please consider us in the near future to turn your negative experience into a positive one.
Incorrectly charged my card 3x resulting in an additional $500 in charges and didn’t know how to fix Customer service and staff.
Poor The staff was rude. My room wasn’t cleaned. I had to call down to the front desk twice to get towels. My keycard to my room didn’t work - I always had to go back to the front desk to get it reactivated. I guess the location was good?
Business response:
Dear Lani, Thank you for posting your review. We are committed to delivering a clean, comfortable room and apologise for any failure in delivering on the commitment during your recent stay. Please know the maintenance conditions you experienced are an exception to our guest commitment, and as such we apologize.
Will never stay here or recommend someone staying here. I switched rooms three times. 1st room I pulled back the blanket and it was hair and pubic hair on the sheets, 2nd room was hair and stain on sheet and the pillows, floor was dirty and it appeared fitted sheets had been flipped inside out as it was on the wrong side(inside out) Third room had pet hair on the chair the floor was dirty and the bed had long brown hair on sheets and had hair on the pillows. The hallway carpeting was dirty and a dirty mop was used as the who... read more
Business response:
Dear Karla, Thank you for taking the time to share your comments with us. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve these concerns.
Disappointing
Will not stay there again Bed too soft. Could hear everything in the hall and neighbors. Hot food at breakfast was NOT hot.
Business response:
Dear Mary, Thank you for taking the time to share your experience. We appreciate your feedback as it has been very helpful and sincerely apologize for the issues you experienced during your stay. Please consider us in the near future to turn your negative experience into a positive one.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.