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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor The staff is incredibly rude and unprofessional. They LIVE in the hotel and let their kids run around like crazy. The staff cuts in line to eat when guests are trying to eat the breakfast!!! It looked nice but it wasn’t at all!
Business response:
Hello, Glad to see your review. We apologize for the incidences that you experienced during your stay with us. We will look into each issue that you have noted, in an attempt to correct and improve these concerns. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
We won’t be back There was poop skids on the toilet seat. There was dirt and dust in every corner. There was something splattered on the wall above the sink that looked like blood or poop. The front desk staff were watching inappropriate movies on the lobby television that were not suitable for guests of any description. The fruit was old and over ripe. There were unsupervised kids running the hallways and slamming doors until 3am. The bed was comfortable. The coffee was good. The cost was reasonable.
Business response:
Ms.Joy, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We apologize for your experience, and we have shared your feedback with our management for prompt action. We are confident that you will see the change on your next visit.
A place to sleep. What more can I say. Nothing. Noise hallway (echo) everything was a cheap grade - tv, toilet, desk , everything was less than builder grade. Nothing
Business response:
Hi.Britt, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborate comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guests' review.
Fair The ac did not work in the room nor did the telephone. There was not a floor mat fir bathing and the exhaust vents do not work in any room. The floors were filthy soon entering and remained so the data I was there. Starting in the lobby all the way to rooms. They were unable to put je in another room until the next day so I spent one night in a hot room with no air! Worst hotel I have ever stayed in. Location only
Business response:
Hi.Stacy, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborate comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guests' review.
Exceptional Hot tub did not work Location and good breakfast
Business response:
Hi.Lisa, Thank you for your 10 - star ratings. we truly regret for the inconvenience. We hope to serve you better next time.
The staff was very professional, friendly and the facility was very clean and nice
Business response:
Ms.Tenisha, Appreciate your rating and review. Receiving an astonishing 10-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you soon.
Staff needs attention then everything else would be good Staff!! Very rude Room size and cleanliness
Business response:
Hi.Jordon, I am very sorry you felt a staff member was rude to you. Please accept our sincere apologies — we’re taking steps to ensure we maintain our high standards of customer service in the future.”
Pleasant Unfriendly employee when I checked in. Iron was broke and no wifi the entire time. They did not even have an ETA on when it would be back up. I should have been told this when I checked in but had to call about tv not showing anything. Clean and great breakfast
Business response:
Hello, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Not pleased with accommodations on my mom's behalf. Had booked handicap accessible and 2 queens as my husband and I were traveling with my 88 y/o mother. Room was on 3rd floor with a king and a sleeper sofa. Mom had to sleep on the sofa. My husband had to go down to desk to get shower chair and linens. There was a wet towel hanging on the back of the door and the floor was not clean. The couch had stains all over the cushions.The floors in the hallways were not clean. The shower had no shelves or any place to put soap, shamp... read more
Business response:
Ms. Danny, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborated comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guests' review.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,392 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.