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La Strada
- Restaurants
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Just had a very disappointing experience at La Strada. The highlight of our meal unfortunately was the bread, after receiving that it just went downhill. Our waiter was nice enough to start, my friend ordered the Carbonara and I ordered the Fettucini alfredo with chicken. Order comes, and its not correct. The waiter misheard my friend, and brought out spaghetti marinara which wasnt a big deal, I let him know it was not correct and our server, Mike, decided to get very condescending. One of his remarks were "well I repeated m... read more
Business response:
We appreciate you taking the time to provide your feedback. Your comments have been shared with the appropriate team for their input and attention. We hope you'll accept our apologies and allow us an opportunity to better serve you in the near future.
Disastrous. We arrived at 8:45 per our reservation. They got our appetizers at around 9 PM, which we finished by 9:15. The entrees did not arrive until after 10 PM. It was the longest and most uncomfortable wait, and no one even checked in on us. Our waiter just disappeared. Then reappeared after 45 minutes-ish to bring our super late food. Our suspicion was they forgot to cook our food and only started it after one of us stood up to ask a question. Not even an official apology or courtesy from the restaurant management even... read more
Business response:
We appreciate you taking the time to provide your feedback. We're so disappointed to learn of your poor experience. Please accept our apologies. Your comments have been shared with the Food & Beverage management team for their input and attention. We sincerely hope you'll visit us again to allow us an opportunity to better serve you and restore you faith in our establishment.
The food was so so 45 minutes to get shrimp alfredo and lamb chops. Pasta was flavorless and undercooked
Business response:
We are sorry to hear about your poor experience, Laurie. We share your concern about anything that may detract from your experience at our property. We want nothing more than for you to thoroughly enjoy your visits. Your important comments will be shared with our Food & Beverage management team for their attention. Thank you for letting us know. We hope to welcome you again soon for a chance to better serve you and earn your 5-star rating.
Had 8pm reservations. Got there at 7:45 and asked to be seated and we were. Waited about 10 minutes to get helped. Called over a waiter but he refused to come over. Called over another waitress who apologized and said she would send over our waiter which turned out to be the one that refused to come over when asked earlier. When he finally came to the table he made a snarky remark "Well I guess this is my table now..." Didn't ask us for a drink order, that's when we got up and left. We went to El Jefe's and got served right ... read more
Business response:
We appreciate you taking the time to provide your feedback, Scott, and apologize for your poor experience. Your important comments have been shared with the the Beverage department's management team for their attention. We hope you'll allow us another opportunity to better serve you.
Antipasto was lunch meat that had spoiled, my entree margarita pizza was really bad. Burnt crust, canned tomato paste smothering the dough with dried oregano sprinkled on top, blobs of mozzarella on top. 10 year old could make a better pizza. They did the right thing and I was not charged for those items and was given dessert no charge. Great wine selection and a heavy pour. I feel sorry for the wait staff having to bear the brunt of this awful food. Go have a drink, but do not eat here
Business response:
Thank you for taking the time to leave us a review. We are saddened to learn about your disappointing visit but glad our team was able to provide you with some remedy for this issue. We hope you'll allow us the opportunity to earn your 5-star rating in the near future
I WAS VERY MUCH LOOKING FORWARD TO VEAL MARSALA ON THURSDAY. THE MEAL WAS NOT AS DESCRIBED ON THE MENU, WHICH SAID VEAL W/SUNDRIED TOMATOES, MUSHROOMS AND THE MARSALA SAUCE. I COULD NOT TASTE ANY MARSALA. THERE WAS POTATOES AND ASPARAGUS. I DON'T LIKE ASPARAGUS AND POTATOES ARE TOTALLY OUT OF PLACE ON THAT DISH. WHEN I EXPRESSED MY DISAPPOINTMENT TO THE WAITER, HE SAID I SHOULD HAVE SAID I DID NOT WANT THE POTATOES AND ASPARAGUS AND ASKED FOR EXTRA MARSALA SAUCE. BY HIS LOGIC, I AM TO TELL HIM I DON'T WANT SOMETHING THAT WAS... read more
Business response:
We appreciate you taking the time to provide your feedback, Mary. We're very sorry to learn of your disappointing experience and hope you reached out to the restaurant and hotel managers directly for assistance while you were our guests, to allow them the opportunity to remedy any issues to your satisfaction. Your comments have been shared with the management teams of both areas you've mentioned for their input and attention.
Birthday for granddaughter
Business response:
Thank you for sharing your feedback. We hope your celebration was an enjoyable and look forward to another opportunity to earn your 5-star rating in the near future. La Strada
Horrible food. Olive Garden is better.
Calamari and Osso Bucco were OVERCOOKED...Calamari was like chewing rubber bands....Osso bucco was like eating pulled pork...Will not eat here again....
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager directly for assistance while you were our guests. Your enjoyment is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction.
Frequently asked questions about La Strada
How is La Strada rated?
La Strada has a 4.5 star rating with 5,475 reviews.
When is La Strada open?
La Strada is closed now. It will open at 5:00 p.m.