La Strada

4.5

Restaurants
Reno, NV

About this business

Restaurants Italian

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	5:00 p.m. to 9:00 p.m.
Tue	5:00 p.m. to 9:00 p.m.
Wed	5:00 p.m. to 9:00 p.m.
Thu	5:00 p.m. to 9:00 p.m.
Fri	5:00 p.m. to 10:00 p.m.
Sat	5:00 p.m. to 10:00 p.m.
Sun	5:00 p.m. to 9:00 p.m.

4.55,475 reviews

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TRBM

4 years ago

Charged a card for a meal paid for with cash and we informed the server of the error and they said they’d be right by to fix it. 20 minutes later and still nothing and claimed we never told him there was an error when the manager came over.

Business response:

We're sorry to learn about your poor experience while you were our guest. Your comments have been shared with our management team for their attention. We truly hope you'll provide us with another opportunity to better serve you in the near future..

EdgarM

4 years ago

We have had dinner in La Strada few times and we always enjoy the food. However, this time we had a really bad experience. The bacon-wrapped shrimps were over cooked and bacon was burnt. Then the lamb was medium term when I asked for medium rare and this time I decided to return the plate but this time came rare. I did not want to return more plates.

Business response:

Thanks for your recent visit to La Strada. We hope we have the chance to welcome you back for an opportunity to better serve you.

sterlingacres

4 years ago

Very disappointing is the best way to sum up the total experience. Begging with the server, who did not seem to know much about what she was serving. The caprese was bland at best the mozzarella was not fresh and the tomatoes mushy. The Halibut was a huge serving and good not great as I was expecting. Desert was good again not great. Service was slow and not interested. Would NOT return.

Business response:

We are sorry to hear about your poor experience. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We hope you took a moment to reach out to the manager for assistance during your visit. They will always make every effort to remedy any such issues to your satisfaction. We look forward to an opportunity to better serve you in the near future and thank you for letting us know.

Carolyn

4 years ago

Our servicer Miss "Jessica" was very pleasant until we received our bill. We were charged for an appetizer of $18 ~ we then called Jessica to our table to inquiry about the charge but before we could utter a word, she said....OH! The calamari! Yes I will fix your bill and then she tried to blame another service because she left our tab open on the computer. But seriously....if she knew it was on there why did she NOT remove it before giving us the bill. Therefore, instead of her getting the extra $18 she tried to get away wi... read more

Business response:

Thank you for taking the time to share your experience with us, Carolyn. We hope to welcome you back soon for an opportunity to better serve you.

Anonymous

4 years ago

Service was horrible the waiter was too busy waiting on the high roller table and the bigger parties so the bus boy became our waiter. If they think you don’t have money they won’t give you the time of day.

Business response:

Thank you for providing your feedback and letting us know about your experience, Opentable. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. La Strada

SarahW

4 years ago

The mushroom ravioli was good, but our service was terrible. Our server was inattentive, forgot to bring us one the apps we ordered and did not check on us periodically throughout our meal. We were stuck waiting for a very long time, and luckily the hostess came by and we asked her for the check and to go boxes. I was very shocked at how bad the service was.

Business response:

Thank you for providing your feedback and letting us know about your experience, Sarah. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope we can look forward to an opportunity to better serve you and earn your 5-star rating in the near future. La Strada

heymcs

4 years ago

Went for a celebratory dinner with my spouse and were expecting much better food. The appetizer LA CAPRESE was wonderful as was our wine. The shellfish in my seafood linguine were so tough they wound up in my napkin. Our other entree was good but we were hoping for very good (VEAL OSSOBUCO) Service was very good and attentive as was help selecting our wine. Very beautiful setting/dining room. Would try it again but be more particular with the entrees.

Business response:

Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager for assistance while you were our guests. Once again, we hope you accept our apologies. We look forward to an opportunity to better serve you in the near future.

JenniferT

5 years ago

This had to be one of the worst experiences of my life. I've eaten there many times before and always amazing service but this time i brought my kids and we did not get dressed up for it so apparently we were not good enough for who ever the new person was that was seating that night. I will never return. She ruined my daughter and sons birthday dinner. Never even got to look at a menu.

Business response:

Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. The enjoyment of our guests is our top priority and he/she will always make every effort to remedy any such issues to your utmost satisfaction. We hope you accept our apologies for whatever the circumstances may have been. We look forward to an opportunity to better serve you in the near future.

CynthiaDossie

5 years ago

I had the lamb special and my boyfriend had the veal. He was told it was a big size portion of veal. When it was brought out to us the “veal”was covered in fat with 2 huge pieces of bone in it that made up half the piece of meat. I also tasted nothing like veal which we’ve had many times before. It tasted more like pork. When we asked how our food tasted we told our server it wasn’t any good. She said she would talk to her manager and that they would comp it. Her manager could be bothered to come talk to us because he was to... read more

Business response:

Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We sincerely wish you had insisted on speaking with the manager to make him aware of your disappointment. The enjoyment of our guests is our top priority . Once again, we hope you accept our apologies and look forward to an opportunity to better serve you in the near future.