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La Strada
- Restaurants
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
I tried twice and The risotto was always under cooked. The black cod is really good but I wish the seafood portion was bigger.
Business response:
We appreciate you taking the time to provide your feedback, Congn. Your comments have been shared with the appropriate team.
The following was taken directly from La Strada's website: "Experience the taste and romance of Italy at La Strada. The beautiful Italian architecture and warm ambiance feel like home. The service and award-winning food are perfect for any size group or occasion". I grew up in Reno. Watched the Carano's build the El Dorado and experienced a first class restaurant in La Strada during the 70s and 80s. Not anymore. Since being acquired by Caesars, La Strada has just turned into another second rate casino restaurant and over pri... read more
Business response:
We take your feedback seriously and sincerely apologize for not meeting your expectations during your recent visit to La Strada. We appreciate you sharing your detailed experience with us, as it helps us identify areas where we need to improve. Your comments regarding the food quality, dress code enforcement, and table service have been noted and will be addressed with our team. Thank you for taking the time to share your experience with us.
Ordered the Veal chop. Waiter tried to pass it off as a veal chop when brought to table. It was veal Parmesan. He said it was veal chop with no bone! He tried to convince us it was a chop. Waiter made it right on bill at end of meal and charged us for veal saltimbacca?! We were seated outside the main dining room close to entrance and it was very smoky from cigarettes. Never going back to La Strada.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. La Strada
Poor customer service. Our waitress needed a crash course in serving 101.
Business response:
We appreciate you taking the time to provide your feedback, Jordan. Your comments have been shared with the appropriate team.
The reservation was for 8:15 p.m. We arrived 10 minutes early, and we're told by the hostess they were behind and to have a seat in the Bar area where she would come get us when the table was ready. At 8:40 I heard my name being shouted from the Hostess podium outside the bar area. I quickly gathered my things and went to the podium to find a Supervisor type person giving my table away because I apparently took about 12 seconds to run to her yelling of my name into the hotels corridors. She said she had to clear the entry an... read more
Business response:
We're deeply sorry to hear about your disappointing experience at La Strada. We strive to provide excellent service and accurate menu information, and it's clear we fell short during your visit. We apologize for the delay in seating, the miscommunication with the hostess, and the menu discrepancy you encountered.
When I make a reservation and arrive a bit early or on time I'm expecting my reservation to mean something. We arrived a few minutes early and waited 40 minutes with no notification a table was available. We approached the hostess and said we would be leaving to eat elsewhere after waiting 40 minutes. Miraculously, a table was ready. The food was okay, the server was silly to the point of being obnoxious. Not a very fun evening and we won't return.
Business response:
It's unfortunate to hear about your experience at La Strada. We value your input and apologize for the long wait you encountered despite having a reservation, as well as the service issues you experienced during your visit. We strive to provide prompt seating and excellent service to all our guests, and we clearly fell short in this instance. We appreciate you bringing this to our attention, as it helps us improve.
maybe just a bad night for La Strada service was the worst we order a second round of drinks with our dinner (4 people at our table) never came out we sent food back cause it was cold and to salty i had the chicken parm ask for some extra gravy on the side never came out and the funny thing after i finish eating a waiter comes over and ask me if i wanted grated cheese on my meal i was already done eating . i will say thank you to Tommy and Michael for seeing the problem and taking care of the meal a worker did come over to m... read more
Business response:
Thank you for the feedback. We are disheartened to hear about your experience with us. We really hope you give La Strada another chance, as it is one of the highest rated Italian restaurants in the area. Clearly, we had an off night and there is no excuse for that. However, if you give us another chance, we guarantee that La Strada will become your favorite Italian restaurant in Reno/Sparks. Please get in contact with us directly at TheRowGuestFeedback@caesars.com
We usually really like dining here, this time not so much. Our server Christopher was charming. The food was very good. The ambience was terrible. The couple behind us listened to television shows at full volume, the table in front of us listened to the football game on 2 phones at full volume. They were never asked by staff to turn the volume down. Finally other guests had to go to their tables to ask. It was not a relaxing dining experience. I finally just had my food boxed to go and I’ll rethink coming back.
Business response:
Thank you for sharing your concerns about your recent dining experience. We sincerely apologize for the ambience issues you encountered during your visit, which clearly detracted from your enjoyment. We appreciate your feedback about the noise levels from other guests, and we regret that our staff did not address this situation promptly. We strive to provide a relaxing atmosphere for all our diners, and we're disappointed that we fell short on this occasion.
3rd time there Seems like it was more commercial than I previously recall
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. La Strada
Frequently asked questions about La Strada
How is La Strada rated?
La Strada has a 4.5 star rating with 5,855 reviews.
When is La Strada open?
La Strada is closed now. It will open at 5:00 p.m.