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La Strada
- Restaurants
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
The person at the front counter had us wait in the bar our reservation was for 7:00 p.m. I came back at it 7:15 and she is completely forgotten about us. My wife ordered lasagna it was horrible I ordered the steak ribeye it originally came out well done even though my order was for medium well they were able to change that back out however the steak was very thin very fatty. We've come to this restaurant over the last 20 years occasionally in fact we were engaged at this restaurant. The service although everybody tried to be... read more
Business response:
We are truly sorry to hear about the disappointing experience you had with us, especially given your 20 years of loyalty and the very special place our restaurant holds in your hearts as the location of your engagement. That means a great deal to us, and it is deeply regrettable that this particular visit did not meet the expectations you rightfully had. We sincerely apologize for the oversight at the front counter that resulted in you being forgotten during your wait, as well as the issues with your wife's lasagna and your ... read more
Went here on a friday night and was greeted promptly and had great service but the food let us down. The absolute worst spaghetti and meatballs i have ever had. Overcooked pasta and the meatballs were crispy and overcooked with very little sauce. The sauce did not taste good either. We also had the chicken parm which was just ok. I hope it was just a bad night
Business response:
We sincerely apologize for falling short with the spaghetti and meatballs during your Friday night visit. We completely understand your disappointment, as overcooked pasta and meatballs with little sauce is certainly not the experience we want for our guests. We also regret that the sauce did not meet your expectations and that the chicken parm was just okay. We are glad that the greeting and service were up to the mark, but we know that great service alone is not enough when the food does not deliver. We appreciate you taki... read more
The food was atrocious and not seasoned, poorly prepared and I won’t be returning
Business response:
We are truly concerned and sorry to hear that you found the food atrocious, poorly prepared, and not seasoned to your satisfaction, Kelly. This is certainly not the experience we want for our guests, and we take your feedback very seriously. We would love the opportunity to address your concerns and make this right for you.
Our waiter was nice but refused to make any adjustments to everything we ordered. Was told that’s the way it comes period! Also we were unhappy that there was only 2 chicken dishes. When I asked waiter if there were other chicken dishes he said No. Just the 2 listed on menu which was Parmesan and 1/2 roasted chicken which we did not want either. When a manager came to remove dishes from our table I mentioned the lack of chicken dishes and she proceeded to tell me that ALL dishes can be made with chicken! Not a good way to... read more
Business response:
Your concerns are noted. We are here to address your concerns. Thank you for your honesty.
Business response:
We sincerely apologize for the experience you had with us. We truly value your feedback and want to ensure that every guest who visits our Italian restaurant has a positive and memorable dining experience. We appreciate you taking the time to share your thoughts with us, and we hope to hear from you soon.
3rd time being at this restaurant. My daughter and I typically love the food here but last night the food was substandard and the service was worse. We did arrive later in the evening than we normally arrive and the entire meal felt rushed because of it. Pretty disappointed but I'm hoping it was a one off bad experience.
Business response:
Thank you for your honesty, James. We're sorry the food and service fell short during your last visit. We hope to restore your confidence on your next visit.
The steak was great but all of the pasta dishes that we ordered was terrible! The noodles were over cooked and the chicken was dry and the seafood was not cooked! But we got a private room so our seating was great! The service was good!
Business response:
Thank you for taking the time to share your detailed feedback with us, Michelle. We are truly sorry to hear that the pasta dishes did not meet your expectations during your visit. It is certainly disappointing to learn about the overcooked noodles, dry chicken, and undercooked seafood, as that is not the experience we want for our guests. We completely understand how frustrating it can be when some dishes fall short, especially when you are dining with us. On a positive note, we are glad to hear that the steak was great and ... read more
Business response:
We appreciate you taking the time to provide your feedback, Anonymous. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
My meal was way overpriced. Huge plate of risotto and only 4 scallops. The mushroom ravioli was delicious and the gelato was amazing. The server was very nice but seemed more attentive to other people, we were there almost 2 hours!
Business response:
We are overjoyed to hear that you enjoyed the mushroom ravioli and gelato. We apologize for any inconvenience caused by the portion size and service.
Frequently asked questions about La Strada
How is La Strada rated?
La Strada has a 4.5 star rating with 5,961 reviews.
When is La Strada open?
La Strada is closed now. It will open at 5:00 p.m.