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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Go somewhere else Check in was a joke. They have 2 kiosks to check in and 1 of them was out of service.. We had to wait in line for the kiosk that was working and while in line it stopped working. The person that was trying to check in had put their driver's license in the machine and it wouldn't give their drivers license back. We had to walk quite a ways to the Horseshoe to check in there instead. The beds were hard and the pillows were flat. The room was clean though.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
We’ll self check-in was easy, check out was irritating. Until staff member came by. Room was clean and nice.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Falta un poco de mas servicio en los cuartos
Business response:
Gracias por la revisión, nos esforzamos constantemente por mejorar su experiencia de juego y, por lo tanto, esperamos que su próxima visita sea más un viaje ideal para que podamos obtener una mejor puntuación. Gracias y que tengas un gran día.
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.
Hotel room was great
Business response:
Thank you Delia for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.
Good Experience We had a great time at the property and look forward to coming back for a visit.
Business response:
Thank you Carrie for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,793 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is closed now. It will open tomorrow at 12:00 p.m.