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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
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Clean but poor service
Business response:
We're sorry to read your review and regret that you sadly left the hotel with only a three star review. It is clear you did not experience Lady Luck Black Hawk at its best. We hope to have another opportunity to host you for a stay that truly exceeds your expectations.
Clean and comfortable but no service We went to check in about 930pm to find no one at the front desk with signs saying to checkin at kiosk. So any special requests we needed ie close to elevator for elderly guest didn’t happen. Never for any info about internet, directions, information on restaurants
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Lady Luck.
Finding the front desk was difficult at first. Then they had a sign that said 'be back in 5 minutes' and it was really around 30
Business response:
Thank you for taking the time to share your experience with us, Lanie! We apologize it took longer than expected for an agent assist you. We look forward to your next visit at Lady Luck Casino Black Hawk!
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck
nice
Business response:
Wow, thank you for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.
Colorado Very nice hotel. Needs to address some ADA issues with wider doorways and automatic entries.
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Nice
Business response:
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.
room was very comfortable and clean, staff was great.
Business response:
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,943 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.