Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.810,271 reviews

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Stefanie

3 years ago

Clean and friendly. No issues at all.

Business response:

We're thrilled to hear that you enjoyed dining with us, Stefanie. Come see us again soon!

Gabriel Adam

3 years ago

The hotel is not bad really. The room was clean. The front desk isn't really staffed, i think they staff from the Horseshoe next door is basically who you talk to. Blackhawk is pretty and in a neat place but the whole thing is a Casino. There aren't many dining options and they are fairly long walk up hill from the Lady Luck. If you want to gamble and nothing else this place isn't pretty awesome. If you want to do anything else or need anything be prepared to drive 30 minutes to another town, which is a slow drive through th... read more

Business response:

We appreciate you taking the time to provide your feedback, Gabriel. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

Angie M

3 years ago

Appreciated that I didn't have to check in at a kiosk. The check in gal was pleasant and helpful. Thank you for having an actual person at the desk!

Business response:

Thanks for the love, Angie. We appreciate you!

Oscar

3 years ago

Business response:

Thank you Oscar for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

Betty

3 years ago

I was very pleased at check in..

Business response:

That's great to hear, Betty! Visit us again very soon!

Nakita

3 years ago

I like the fact i was away from ppl and the room was quite

Business response:

Great to see you enjoyed your time with us comfortably, Nakita. We hope to welcome you back again for another relaxing time!

Sulaiman

3 years ago

Not bad, check in closet early, the furniture is very old, and floor is dirty. A lot of walking just to check in and check out.

Business response:

Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

Sam.

3 years ago

Unfortunately this visit was not as successful pleasant as previous visits. My room’s bath water never rose above chilly. It put a dent in my mood!

Business response:

Thank you for taking the time to share your feedback, Sam. We are working with our team to ensure that the plumbing is working appropriately, and that each room is receiving hot water. We hope this doesn't deter you from visiting again, and we appreciate your patronage and loyalty.

Ashley

3 years ago

Easy to get from 1 casino to the other. Had dinning options and good drink service.

Business response:

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.