Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,945 reviews

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Robert

5 years ago

Business response:

Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

Travis

5 years ago

Business response:

Deb

5 years ago

We originally were supposed to stay at Lady Luck, but due to the computer system being down and the key system not working we ended up having to stay down at Isle of Capri instead. Since we parked by Lady Luck we had quite a walk back to our vehicle. The room we stayed in was located near the elevators. We constantly heard talking and a lot of noise with people going back and forth to the elevator since the 5th floor was full from the key situation. We usually have a good experience, but this time there were too many problem... read more

Business response:

Deb, we are truly sorry to hear about your poor experience. We appreciate the feedback, and are sorry to hear you had so many problems with the hotel. We are installing a new key system and hope to have it in place in the near future. We do take all concerns seriously and want to make sure all guests have a good experience while visiting Isle Black Hawk. We do hope you will give us another chance in the future.

Maria

5 years ago

Business response:

John

5 years ago

Hard to find a place to eat. Some places closed, others with limited hours. Likewise limited service at the front desk. Kind of felt that we were on our own.

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. . We've recently increased our front desk staffing levels after the COVID pandemic depleted this department. Also we will very soon be replacing all of our hotel room door locks to improve our guest's experience. A... read more

UncleBob

5 years ago

So I made my reservation through Expedia where they charged me the same $11 fee that the Lady Luck Casino charged me. I think that is a rip off, if the Casino knows that this is happening then why are they charging you twice. I guess the solution is to go to the hotels site and just hopefully pay for it once, lesson learned.

Business response:

Thank you for sharing your feedback, Unclebob. We do apologize that you were charged twice. We cannot control what third party vendors charge and would love for you to book direct with us in the future. We hope that you can give Lady Luck Casino Black Hawk another try again in the future. Thanks, Lady Luck Casino Black Hawk

DawnKelley

5 years ago

Bugs in bed Had to move rooms.keys didnt work has 9 made. Will not stay again. Waiting 4 refund if trip that mngr wss giving us

Business response:

Dawn, we are truly sorry to hear about your poor experience. We appreciate the feedback, and will address these concerns with our hotel staff. We handle these situations with the utmost care. We take all concerns seriously and want to make sure all guests have a good experience while visiting Isle Black Hawk. We do hope you will give us another chance in the future.

Zac

5 years ago

The associate at check in was rude. Seemed highly irritated to be helping us with our check in.

Business response:

We are sorry to hear about the negative interactions you experienced with the front desk during your recent visit. We take pride in our guest service, and receive many positive comments regarding our employees. We’re sorry that was not the case for you during your visit. We take complaints very seriously and we will address your concerns with the team.While your visit this time wasn't perfect, we hope that you will give us another opportunity to welcome you back in the near future. We always try to learn from our mistakes an... read more

Michael

5 years ago

Well one of the pillows in my room had blood on the pillow and the case the air conditioner wasn’t working I want a refund

Business response:

Hello Michael, what was the name of the reservation and the check in and check out dates of your stay?