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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
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Rude front staff
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Wednesday was horrible I was supposed to stay at L Wednesday was horrible I was supposed to stay at Lady luck but they were close so I had to go down to the aisle which was way down the way and then our room was not very clean there was blood on the toilet there was beer caps throughout the floor we had an infant who was crawling on the floor so it was not a safe condition and with Covid I was very uncomfortable because of the cleanliness that was not clean I am very disappointed would like to see a refund on my money
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Couldn’t even stay at the hotel and they refuse to Couldn’t even stay at the hotel and they refuse to give me a refund
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
The blankets were simply 4 sheets and you could see grime on the bathroom sink. Not acceptable in the middle of a pandemic.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
The front desk was closed. The signs direct to go to the poker room to check in. It was impossible to find. When I asked how to check in, I got barked at by each person I ask for direction. Then the front desk of Isle where they sent me was rude.I noticed they were rude to everyone. Won’t stay here again.
Business response:
Thank you Marvin for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you.
No había nadie que nos diera información en el lobby
Business response:
Gracias por la revisión, nos esforzamos constantemente por mejorar su experiencia de juego y, por lo tanto, esperamos que su próxima visita sea más un viaje ideal para que podamos obtener una mejor puntuación. Gracias y que tengas un gran día.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Air Conditioning was suspect/ no microwave The air conditioning in the room is not adjustable. The thermostat was 20+ years old and the room was so hot all night with no air flow. There was no microwave and the room was super stuffy. I’d recommend a more modern hotel if your staying for comfort, dated. No breakfast either . 4/10
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,945 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.