Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,945 reviews

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Sarah

5 years ago

Room was hit and air did not work

Anonymous

5 years ago

Not worth the money The beds were extremely stiff and they allotted one pillow per person that was flatter than a pancake. The walls are as thin as a paper board. The couple next door’s sex and arguments were audibly heard throughout the night. Every time someone flushed the toilet, washed their hands, etc. in the room next to our above, you were hearing it in the walls. Overall, the cost benefit of this place is just not there. Way to expensive for what you get.

Business response:

We are sorry Mr./Mrs. Anonymous for the less than ideal stay with us but we thank you for letting us know how we can improve and what we need to work on. We hope to see you again

Mike

5 years ago

A major oversight Check-in staff was rude and very unhelpful. We later found out duplicate keys were given out to multiple rooms that were already in use! That oversight is completely unacceptable for guests security, especially during a pandemic. Aside from this our stay was decent enough, but we will definitely be staying elsewhere on our next visit.

Business response:

Hello Mike, I'm sorry that you had bad experience with us on your last trip, we hope that you will give us another chance in the future. Since I have very limited information on you (Mike) I can't look at your reservation nor can I contact but If you would like to stay again on us of course, please let us know by contacting us via our 800 number and ask for Chris at the Front Desk. Have a great day I hope to hear from you.

Anonymous

5 years ago

Business response:

Thank you Anonymous for taking the time to inform us about your recent stay and just know that we are always working on trying to earn the best score possible you from you our valued guest. Have a good night and we hope to see you again soon. :)

5 years ago

I'll never go back, the staff was some of the rudest people I’ve ever encountered as a hotel guest. I ended up sleeping in my car because of their lack of costumer service and proper preparation.

Business response:

Jo on, thank you for taking the time to let us know how we did, we're sorry that you stay was not ideal... just know that we are always striving to improve you gaming experience so we hope that next time we meet your standards. Have a great day. :)

Anonymous

5 years ago

could have been better He room lacked some basic maintenance - is light bulb was missing from the bedside light, one was burned out in the bathroom, the tv remote didn’t work. The Isle Casino has extremely lax practices related to social distancing - machines were not disabled so people could move chairs right beside you and pull the “do not use” sticker off and play away.

Business response:

Thank you for taking the time to inform us about your last stay, we are very thankful for this so that we can improve our property for you next visit. We hope to see you again soon so that we can earn an even better score from you. Have a good day. :)

Unhappy

5 years ago

I booked for Lady luck because I've stayed and loved it... But I ended up at Isle casino because that's where they put us our beds didn't have fitted sheets on them and they didn't look clean also crumbs along side the beds and walls I was so tired from driving 14 hrs so I just stayed. But I'm very unhappy never again.

Business response:

Thank you for taking the time to let us know how we did, we're sorry that you stay was not ideal... just know that we are always striving to improve you gaming experience so we hope that next time we meet your standards. Have a great day. :)

Kathryn

5 years ago

Business response:

Thank you Kathryn for taking the time to let us know how we did and just know that we are always striving to improve you gaming experience so we hope that next time you meet your standards. Have a great day.

Anonymous

5 years ago

I was woken up multiple times through out the night. The walls are thin and the people above me were sick throwing up and you can hear the coughing and multiple flushing of the toilet. It’s 6am and the alarm in the room went off which I did not set and that frustrated me. The lack of sleep was very unpleasant and I will not stay here again and I would not recommend it.

Business response: