Lamps Plus

Chris K. 

on Yelp

13 years ago

Ummm. Where do I start? First off, the layout is totally cluttered and off. While there have been many employees the couple of times I have gone in, it like walking through a corn maze trying to find them. The checkout desk is tucked away in an area that just doesn't work for me. If it sounds like I am being nitpicky, then I probably am. I will say that the credit card Point of Sale system was another burr in my saddle. Perhaps it was operator error on the part of the employee or the card holder, but it seemed like an anti... read more

Katie Y. 

on Yelp

13 years ago

Customer Service is definitely lacking in this establishment. Sure, they have good prices, and a pretty little showroom, but this place has cost my boyfriends remodeling business, and me personally more money, time and headache in the past month than you would believe. First, my boyfriend, who is a remodeling contractor, had picked up a fixture that his client had picked out, which was over 2k for her kitchen in Breckenridge. Upon installation, it was discovered that the fixture had a faulty transformer. These things hap... read more

M B. 

on Yelp

14 years ago

Lamps Plus has a great showroom, but it hasn't been as good a place to buy. I initially thought the information provided during 2 visits was very helpful. Unfortunately the product information was incomplete & the shipping information was inaccurate by several weeks...still waiting. A few minutes on-line answered all the questions I didn't know to ask about the product. Calls, messages & emails about product return & shipping of the replacement purchase have resulted in only 1 return call, & that was from someone unrelated ... read more

cindy b. 

on Yelp

16 years ago

I keep going back here because they have a lot of lighting to browse. Today was a typical experience, though. I called on the phone for a specific type of lamp cover, hoping to confirm if they had it before making a trip. The person told me, bring the lamp in, it's easier if you just try them on here. We have a lot of what you are looking for. Click. We're talking a 5 foot brass floor lamp. I drove down there, without the lamp but with the measurements. Needless to say, they did not have a single one in stock. A pri... read more