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Lamps Plus
- Lighting Fixtures & Equipment
- Denver, CO
About this business
Location details
1547 S Colorado Blvd, Denver, CO, 80222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I ordered a lamp which when I went to have it Installed it was broken . Lamps plus has poor quality products
Business response:
Sorry for any inconvenience with your broken lamp. We understand your frustration. Please contact us at (303) 756-1314 to resolve this.
I was just in this store with intentions to buy a table lamp. I noticed a sales associate chatting with 2 customers on the sales floor and 2 more back behind the counter chatting with each other. As I was walking around looking at lamps no one approached me to see if I needed assistance or to say someone would be with me as soon as possible. When I found the lamp, I wanted I was standing there for a few minutes and again, no one approached me but the 2 behind the counter were still chatting and then another employee walks pa... read more
Business response:
Hello David, We're disappointed to hear about your experience at Lamps Plus. We take your feedback seriously and will be sharing this review with our management and training teams. In the meantime, please reach out to us with any additional details at ratings@lampsplus.com. Thank you, Lamps Plus
Steer clear of this Lamps Plus location. I was met with rude customer service and when I said that I would be taking my business to the other location the middle aged man seemed that he could care less that their location was losing business. I will gladly drive the 45 minutes to the Westminster location where I know I will be met with great customer service. My advice, drive the extra miles to Westminster.
Business response:
Hello Amanda, We're disappointed to hear about your experience at Lamps Plus. We take your feedback seriously and will be sharing this review with our management and training teams. In the meantime, please reach out to us with any additional details at ratings@lampsplus.com. Thank you, Lamps Plus
I ordered a lamp IN the store that was shipped to my home bc they were out of stock. I put it together and it was too short! I tried to return it with the receipt and all parts brand new and they wouldn't take it back bc it was out-of-box. Bullsh***!!! $200 down the drain!
Business response:
Hello Lynette, We apologize that you had an issue with your return. Please reach out to us via email at ratings@lampsplus.com so we can be in touch. Thank you, Lamps Plus
Not sure how I feel about this store. They have some nice options but I have issues with the quality of the lights. I bought a $150 lamp here a couple years ago. It stopped working properly after about 2 years and now only blinks. I searched online to see if I could find the manufacturer of the lamp to reach out to see if they have seen this problem. After significant sleuthing online I discovered it was manufactured at what looks like a fly by night factory in China. I used Google Street view and realized this place ... read more
Business response:
Hello, Thank you for taking time to provide feedback about your experience. We apologize that you were not satisfied with the lifespan of your lamp. Unfortunately, lamps with integrated LEDs are unable to be replaced. Please feel free to reach out to our customer service team at ratings@lampsplus.com if you would like further assistance. Thank you, Lamps Plus
Appears to be a fraudulent company, they sent me 1 of 2 sconces I ordered and now are attempting to steal my money. Have been fighting with them since December and it's now March. Their customer service is beyond incompetent. If you want to receive the product you ordered without being defrauded then choose any other company.
Business response:
Hello Graham, Thank you for taking a moment to review our store in Denver. We set a high standard for customer service and it is clear this was not met during your visit. We sincerely apologize that you had a less than satisfactory experience and we would love to be in touch with you to learn more about the situation. Kindly email us with your contact information at community@lampsplus.com and someone will be in touch. Thank you, Lamps Plus
Bought two remote controlled bedroom ceiling light/fans, both of which have given me frequent problems. Now the lights won't shut off through the remote so the fan only works when the light switch is on. They have lost my business. Staff was friendly though.
Business response:
Hello Aron, Thank you for providing feedback for our Denver store location. We would like to get in touch with you about the issue you are having with your fans and ask that you kindly email us at community@lampsplus.com with additional information. We look forward to hearing from you. Thank you, Lamps Plus
I found a wall sconce I was interested in on their website. Website said it was available in the store. I drove across town to the store hoping to see the light before purchase. No such luck. I was shown to their website by a salesman and had to order it to be delivered to my house. I could have done that at home without the drive or spending 45 minutes in my car. Hopefully it will be what I want when in arrives in 2-3 weeks.
Business response:
Hello Linda, Thank you for taking a moment to review our Denver store location. We apologize that the item was out of stock at your local store. We recommend always calling the store to double check with them. We hope you love your sconces! Best, Lamps Plus
Horrible!!! I spent almost 1,000 dollars for a lamp that for starters they didn't have it in the store and they said it had to be delivered, so I said ok. Nothing out of the ordinary, let's get it delivered. I signed up for the phone text and email notification center to track my order and get notifications about when will the order be delivered or being contacted upon delivery etc... However, upon delivery, no text on delivery window given, I do happened to have the garage door open most of the day and at a random time... read more
Business response:
Hi - we apologize for any confusion about the delivery of your order. You can always reach our customer service team by phone or Live Chat and they will be happy to answer your questions and give you an update on the delivery of your items. Again, we do apologize for any confusion and are here for you should you have any other questions.
Frequently asked questions about Lamps Plus
How is Lamps Plus rated?
Lamps Plus has a 4.2 star rating with 539 reviews.
When is Lamps Plus open?
Lamps Plus is closed now. It will open at 9:00 a.m.