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Lauren Pfaff of Mutual of Omaha Mortgage
- Mortgage Lenders
- Tampa, FL
About this business
Location details
8270 Woodland Center Blvd, Office 123, Tampa, FL, 33614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
There were just unforeseen circumstances that complicated my loan but Lauren was great at helping to get worked thru them, she did a great job, just the “experience “ was only ok
Business response:
I truly appreciate your understanding and patience, Philip. We strive to make each client's experience as seamless as possible at Mutual of Omaha Mortgage, but sometimes unforeseen circumstances can complicate the process. I'm glad I was able to assist you through them. Your feedback is invaluable and will help us improve our services. Thank you for your kind words and for the 5-star rating. Hope to serve you again in the future. Lauren Pfaff
Verified by Mutual of Omaha Mortgage
Either I was a textbook refi or the staff was completely on top of things! I really didn’t expect this to be a smooth and relatively painless process. My questions were answered promptly and all involved were knowledgeable and friendly. Thank you very much!!
Business response:
I'm so glad to hear your refinancing process was smooth and relatively painless, Lois! Your experience is exactly what we strive for at Mutual of Omaha Mortgage. It's wonderful to know that your questions were answered promptly, and that the knowledge and friendliness of our team met your expectations. It's an honor to receive your 5-star review. Thank you for choosing and trusting us with your refinance! -Lauren Pfaff
Verified by Mutual of Omaha Mortgage
Lauren was pleasant and highly responsive in aiding the process along.
Verified by Mutual of Omaha Mortgage
Nothing to report
Business response:
Thank you for taking the time to leave a review, Chester. It seems that your experience with Mutual of Omaha Mortgage was average based on your rating of 3.66 stars. I'm sorry if your expectations weren't completely met. I would value the chance to learn more about how we could have improved your experience. Please feel free to share more details about your experience.
Verified by Mutual of Omaha Mortgage
Lauren was and still is so accessible. She always responded with an answer to my questions and knew exactly what we were looking for to get out of debt quickly!
Verified by Mutual of Omaha Mortgage
Process was easy, and everything was explained very well
Business response:
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
Verified by Mutual of Omaha Mortgage
Lauren was amazing to work with on my loan. She was very good at communicating things to me and explaining what was going on. I hit some hurdles in my loan process that took quite awhile for me to work through. Lauren's personality was always positive and she was so helpful, I know she was working very hard on her end to get me approved. I've already been telling everyone how great she was to have on my team! I look forward to hopefully many more years of working with her on my future projects!
Verified by Mutual of Omaha Mortgage
Lauren was very helpful
Verified by Mutual of Omaha Mortgage
Better comunication with my loan officer. I dont think I spoke with het once on the phone.
Business response:
I value your feedback, Scott. It’s disappointing to hear there may have been a gap in communication with your loan officer. I always strive to stay accessible and responsive, so if there are any other concerns or if you need further assistance, please don’t hesitate to contact me directly.
Frequently asked questions about Lauren Pfaff of Mutual of Omaha Mortgage
How is Lauren Pfaff of Mutual of Omaha Mortgage rated?
Lauren Pfaff of Mutual of Omaha Mortgage has a 4.8 star rating with 161 reviews.
When is Lauren Pfaff of Mutual of Omaha Mortgage open?
Lauren Pfaff of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.