Lauren Pfaff of Mutual of Omaha Mortgage

Business response:

I'm so glad to hear that you found our process simple and efficient, Brenda! Being in constant contact and answering all your questions in a timely manner are aspects I strive for in my role at Mutual of Omaha Mortgage. Your positive feedback means a lot. Thank you for giving me the opportunity to assist you. Looking forward to helping you with any future mortgage needs. 

Business response:

I'm so glad to hear that you had a positive experience, Craig! Your positive feedback means a lot to me and the whole team here at Mutual of Omaha Mortgage. I'm thrilled to have made the transaction seamless for you and I appreciate your willingness to do business with me again in the future. Looking forward to our next opportunity to work together. Thanks again for your generous review! 

Business response:

Thank you for taking the time to leave a review, Chester. It seems that your experience with Mutual of Omaha Mortgage was average based on your rating of 3.66 stars. I'm sorry if your expectations weren't completely met. I would value the chance to learn more about how we could have improved your experience. Please feel free to share more details about your experience. 

Business response:

Thank you for taking the time to leave a review, Chester. It seems that your experience with Mutual of Omaha Mortgage was average based on your rating of 3.66 stars. I'm sorry if your expectations weren't completely met. I would value the chance to learn more about how we could have improved your experience. Please feel free to share more details about your experience. 

Business response:

I'm thrilled to hear these kind words, Janice! It's always my goal to make sure each client gets the best deal possible while keeping them informed and comfortable throughout the process. Your high recommendation means a lot to me and it was a pleasure working with you on your mortgage needs at Mutual of Omaha Mortgage. Looking forward to assisting you again in the future. 

Business response:

I'm truly grateful for your generous review, Robert. Providing you with a seamless mortgage process is always my top priority, and I'm thrilled to hear that you felt guided and informed during our time together. Your recommendation means a lot to me and the team at Mutual of Omaha Mortgage. If you ever need assistance with mortgage-related matters in the future, don't hesitate to reach out. Thank you once again. 

Business response:

Thank you so much for the glowing review, David. It's always my aim to explain products clearly and have the best interests of my clients in mind. I'm thrilled the communication throughout met your expectations. Your positive feedback is deeply appreciated, it was a pleasure working with you on your mortgage needs at Mutual of Omaha Mortgage. 

Business response:

I'm thrilled to know that you had a positive experience with us, Brent! Your feedback is greatly appreciated. Clear communication is a priority for us at Mutual of Omaha Mortgage, and I'm glad to have been able to guide you through the process. Thank you for your 5-star rating. We strive to maintain this level of service for all our customers. Looking forward to our continued relationship. -Lauren Pfaff 

Business response:

I'm thrilled to hear that you had a positive experience, Miguel! Your satisfaction is my top priority and it's wonderful to know that I was able to provide you with the quick responses and smooth process you needed. If you have any more questions in the future or need any further assistance with your mortgage, don't hesitate to reach out. Thank you for trusting Mutual of Omaha Mortgage and for the full 5-star rating! -Lauren Pfaff