Lauren Pfaff of Mutual of Omaha Mortgage

Business response:

I appreciate the four-star rating and your feedback, Kelly. It's great to hear that you found my service responsive - that's always my goal. In reference to your mortgage being sold, it's a common practice in the industry and doesn't reflect the quality of service you received. The loan servicing company is well equipped to manage the ongoing administration of your mortgage. However, I understand your concern and apologize if it caused any inconvenience. Remember, despite the sale of your mortgage, I'm still here as a reso... read more

Business response:

Thank you so much, James, for your thoughtful review. I'm thrilled to hear that your experience was smooth and easy. It's always my goal to make the mortgage process as efficient as possible for my clients. Your recommendation means a lot to me and the entire team at Mutual of Omaha Mortgage. Looking forward to serving you again in the future. 

Business response:

I'm so glad to hear you had a positive experience, Ryan! Making myself available to assist you was top priority. I'm thrilled that it made a difference in your process. Don't hesitate to reach out if you have any further needs. Thanks for taking the time to leave such a great review! 

Business response:

I'm glad to hear that my advice was helpful for you, Pamella. Your feedback is greatly appreciated! I'm dedicated to providing the best possible service at Mutual of Omaha Mortgage. Please don't hesitate to reach out if you have any more questions or need further assistance. Your 4.66-star rating means a lot to me. Thank you! 

Business response:

I'm glad to hear that my advice was helpful for you, Pamella. Your feedback is greatly appreciated! I'm dedicated to providing the best possible service at Mutual of Omaha Mortgage. Please don't hesitate to reach out if you have any more questions or need further assistance. Your 4.66-star rating means a lot to me. Thank you! 

Business response:

I'm thrilled to hear such positive feedback, Carlton! It was my pleasure to help you with your refinance. I pride myself on making the process as smooth as possible for my clients and I'm so glad you had a great experience. Don't hesitate to reach out if you need anything in the future. Thanks so much for choosing Mutual of Omaha Mortgage! 

Business response:

I'm thrilled to hear such positive feedback, Carlton! It was my pleasure to help you with your refinance. I pride myself on making the process as smooth as possible for my clients and I'm so glad you had a great experience. Don't hesitate to reach out if you need anything in the future. Thanks so much for choosing Mutual of Omaha Mortgage! 

Business response:

I'm absolutely overjoyed to read your review, Rebecca! It's been a pleasure working with you and I'm glad I could assist you promptly with your questions and reminders. Your high recommendation is truly appreciated. Do not hesitate to reach out if you ever need anything in the future. Thank you for choosing Mutual of Omaha Mortgage. 

Business response:

I'm thrilled to hear that you had such a positive experience, Timothy! It was a pleasure working with you on your mortgage process. Knowing that you're satisfied with my assistance means a lot. Looking forward to our future collaborations as well. Thanks for entrusting your mortgage needs to Mutual of Omaha Mortgage and to me.