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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
For over 85 years, LBS Financial has been committed to serving the local area, focused on connecting families, neighbors, and our community with paths to success. It’s through a shared purpose and common goals that we connect with our Members while providing access and direction to make their financial dreams a reality. We work hard to always do what’s right for our Members. Our Members enjoy outstanding value in their day-to-day banking at LBS Financial through our competitive rates, low fees, and convenient account access.
Location details
Shopping Center, 4436 Atlantic Ave, Long Beach, CA, 90807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
See my prior review for other detailed information related to this Credit Union. This is an update review because it's been 11 years since the last update. I will always give props to favorite credit Union for various reasons they have awesome customer service qualified support staff willing and able to help. This has been the only location where I bank going on 33 1/2 years it's clean well staffed more importantly the lines go fast when it's crowded. I also opened an account for my daughter at this Bixby location whe... read more
Business response:
Thank you for this amazing review, Shawn! We appreciate you and your family's membership with us over the years.
Christina Razo helped me today, and I couldn't be more grateful. Christina walked me through every step of the loan process, answered all my questions, and she was so responsive. Christina is truly great at her job, and it makes customer service like this want me to stay with LBC credit union. Thank you again !
Business response:
Thank you for the 5-Star review, Michele! We appreciate your Membership and are glad that Christina was able to provide you with excellent service. We'll be sure to share your review with her and her branch.
I walked in not knowing what to expect I knew I was going for a consolidation of debt loan but I wasn't sure how it worked. Stina was very clear, very genuine and caring. She answered all the questions I had throughly, and explained every step of the process. Thank you so much Stina I am happy to become a member of this branch! I look forward to doing more business with you!
Business response:
Your feedback is incredibly valuable, Crystal. We are glad to hear about your positive experience with Stina, and will be sure to share your review with her and our Bixby Knolls team.
Very good bank! I love the people that work there. They are friendly and patient with their customers.
Business response:
Thank you Shanika for your review! We appreciate your Membership!
I just opened my account with LBS Financial Credit Union. So far, every staff member I have interacted with has been kind and helpful, especially Member Care Representative Stina Razo. Stina helped me with setting up my account. She quickly responded to messages and questions, and her guidance not only made the process easy but also left me feeling more informed and knowledgeable about how things work.
Business response:
We appreciate your positive feedback, Darryl. We're glad you had a positive experience with Stina, and we'll be sure to let her and our Bixby Knolls team know.
Why wouldn't you want to bank here? This place is incredible my friend showed me this bank after I closed my chase and was struggling to find something better I'm sure you wanna know how does it get better than one of the biggest banks in America... freaking haven't had an over draft here in 4 years I used to get charged for bank fee it would over drag and they would charge for that overdraft for an account that I had already took all the money out of and tried to close they charged me for the rest of that month and didn't c... read more
Business response:
Thank you Jeffrey for your kind words! We appreciate your Membership and are happy to hear about your positive experience with us.
This branch is always so clean and the staff is always friendly. The lines tend to clear quickly and the supervisor are always available when I have needed them. Which isn't often. This has been by far the best credit union I've done business with.
Business response:
Thank you Debora for your 5-Star review! We appreciate your feedback and are glad to hear about your positive experience at our Bixby branch.
If you need help ask for Cesar he great ! I really appreciate him helping me with my husband account issues !! Thank you so much !
Business response:
Thank you Anna for your 5-Star review. We appreciate you and your husband's Membership and will let Cesar know of your kind words.
I visited this branch recently to open a new account and the customer service from the bankers at the desk were super rude and condescending. Jesus was super snappy towards me and just gave terrible customer service. I was over it and just wanted the service to be over with. It seemed like he was annoyed because I was asking questions as it was my first time opening an account on my own since high school. Nonetheless, he did get the service I needed done. Bank tellers were great.
Business response:
Maria, we apologize for the negative experience that you had at our Bixby branch, and that it did not meet your expectations. We strive to provide our Members with excellent service and we are saddened that your experience fell short. We value your feedback and would like to hear your concerns. If you are willing to share more, please reach out to our Bixby Knolls Manager, Patty Mendiola at 562.598.9007 Ext 4401 or pmendiola@lbsfcu.org.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.8 star rating with 291 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open at 9:00 a.m.