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Leffler Energy
- Heating & Air Conditioning/HVAC
- Lancaster, PA
About this business
Location details
669 E. Ross Street, Lancaster, PA, 17602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Al, the technician was top notch. Unfortunately customer service representatives were terrible. I’m not sure if customer service at Leffler actually work for Leffler. One woman claimed to be working for 22 years at Leffler. Later this was found out to be a lie. The dispatcher was a liar too. He claimed that my 8:00am appointment needed to be moved to 1:00-4:00. When I called customer “service” at 4:00 the dispatcher said the tech would arrive at 6:00. The tech arrived at 6:30pm. Leffler will not be my oil supplier next seaso... read more
Business response:
Ryan -Thank you for taking the time to share your feedback! It is our goal to provide total customer satisfaction and we always appreciate you sharing your experiences and for choosing us as your service provider! Best, Leffler Energy
I had tried to call 3 different days using the two numbers provided. We own an apartment complex we just recently purchased and were looking to possibly continue the fuel oil service with Leffler that the previous owner had with them. Every time I called, I waited at least 2o minutes for someone to pickup but to no avail. I also on my last call asked for a callback which I got a call back from that number about an hour later, but it only rang twice and when I went to answer it was disconnected. We were hoping to continue to... read more
Business response:
Rodney -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Leffler Energy
This company is the worst company that I have encountered in my entire life. They scam you into a contract without disclosing all of the details and then want to charge you a ridiculous fee to leave. I also requested a quote for a new heater and busted the sales man walking around my property looking in the windows for over 20 minutes before he ever knocked on the door. Thank God for security cameras! We were out of oil on a Saturday and told that we did not qualify for an emergency fill. We went without heat until Monday. ... read more
Business response:
Mike- We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation has been addressed. Should you need any further assistance, please do not hesitate to reach out. Best, Leffler Energy
A solicitor from this company keeps coming to my door near Downingtown PA after I specifically asked them not to. This is poor business practice. I will purposely not use them because of this even if another company costs more. Then the guy gave me a attitude after I said again to please not to solicit my house anymore.
Business response:
Marius- We understand our Customer Service Department was able to connect with you regarding your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Leffler Energy
The woman we spoke to was very rude. English is not my first language so I told her I felt more comfortable if she spoke to my husband and she said no, she said she needed to ask me some questions. I completely understand that because she was running my credit and it was under my name BUT I was giving her verbal consent for her to speak to my husband since he was the one who was speaking to her initially. She then started speaking as if I was not speaking English at all. I passed the phone to my husband and he talked to her,... read more
Don't walk away, run. By far, hands down, the worst company I've ever had the misfortune of having to do business with. Not just energy company, but company in general. Terrible customer service, rude on the phone, constantly "forgetting" calls that previously occurred. Requested that fuel oil delivery be suspended, yet they still delivered oil and demanded payment. THEN TRIED TO DO IT AGAIN. Think twice before doing business with this terrible company.
It took 3 times for them to fix the furnace. The first appt. was between 8am and 12pm. (I called at 5am) They showed up at 10:30am. Got it started and left, it stopped 10 min. after they left. I called again and had to wait until they got finished with the appt. they were working on. Got here around 1pm. they worked on it again left and the furnace quit working. Now I called and was told I would have to wait till 7pm. They came about 7:45pm by this time I had space heaters on for 14 hrs running up my electric bill. ... read more
well trained very polite found problem had to get a new part Friday night no supplyer open sat am here by 9:30 am and fix properly
Business response:
Thank you so much for your kind words, Ron & Pat. We really appreciate you taking the time out to share your experience with us. Best, Leffler Energy
I had no hot water.. Called around 4 saturday. Technician arrived around 9 pm. fixed, cleaned and gone by 10
Business response:
Donna, Thank you for the thoughtful review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us as your service provider! Best, Leffler Energy
Frequently asked questions about Leffler Energy
How is Leffler Energy rated?
Leffler Energy has a 3.8 star rating with 631 reviews.
When is Leffler Energy open?
Leffler Energy is closed now. It will open on Monday at 9:00 a.m.