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Leffler Energy
- Heating & Air Conditioning/HVAC
- Lancaster, PA
About this business
Location details
669 E. Ross Street, Lancaster, PA, 17602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service on phone and in person has always been exceptional.
Business response:
Melinda! At Leffler Energy, It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with our service. Thank you for taking the time to positively review our company and we appreciate that you have chosen us as your service provider. Best regards
Listened well and trusted my words instead of demanding all of the money. Being on a fixed monthly income makes it difficult to send extra money for payments in a huge lump sum.
Business response:
Debra- At Leffler Energy, It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with our service. Thank you for taking the time to positively rate our company and we appreciate that you have chosen us as your service provider. Best regards
I had oil leaking from the igniter for at least 8 days - kept calling - they kept escalating the problem. I refused to get back on their expensive Cap plan and then they delivered oil 2 days after they cancelled my maintenance plan( with 7 paid months remaining.Horrible customer service.
Business response:
Pat We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.lefflerenergy.com/contact/feedback and a manager will be in touch with you shortly. Regards, Leffler Energy
Sandra assisted with a schedule. She did a fantastic job explaining options sent follow up letter and is very personable and cares about customers. She is an asset to the company.
Love your company. Representative Sandra is exceptional. Keep up the great work
I am not a person who gives bad reviews, but it’s warranted in my experience with this company. In a matter of 4 months I have spent over $4,000 to have oil delivery service with Leffler Energy and STILL my family has spent several nights without heat through the winter. They have charged me in every possible way that they can and are now charging me an additional $300 to cancel my service. I can’t even bring myself to pay this because it sickens me to give them another cent of my hard earned money. I am also now stuck with ... read more
Business response:
Hello Taylor - We are very sorry to hear about your experience and that you have decided to part ways with us. Leffler Energy prides itself on delivering the best customer service possible and our customers are always our #1 priority. We hope that you consider us in the future for your heating and other home services needs. Kind regards, Leffler Energy
oil2 .00 more per gallon than competors will be changing dealership frst repairman not qualified but second one a senior tech was
Business response:
Lawrence -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Leffler Energy
Service is great but the price I am paying per gallon for oil is at least $1.00 more per gallon. I would like to know why your price is so much more than other companies.
Business response:
Glenda -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Leffler Energy
Al, the technician was top notch. Unfortunately customer service representatives were terrible. I’m not sure if customer service at Leffler actually work for Leffler. One woman claimed to be working for 22 years at Leffler. Later this was found out to be a lie. The dispatcher was a liar too. He claimed that my 8:00am appointment needed to be moved to 1:00-4:00. When I called customer “service” at 4:00 the dispatcher said the tech would arrive at 6:00. The tech arrived at 6:30pm. Leffler will not be my oil supplier next seaso... read more
Business response:
Ryan -Thank you for taking the time to share your feedback! It is our goal to provide total customer satisfaction and we always appreciate you sharing your experiences and for choosing us as your service provider! Best, Leffler Energy
Frequently asked questions about Leffler Energy
How is Leffler Energy rated?
Leffler Energy has a 3.8 star rating with 618 reviews.
When is Leffler Energy open?
Leffler Energy is closed now. It will open at 9:00 a.m.