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Leffler Energy
- Heating & Air Conditioning/HVAC
- Lancaster, PA
About this business
Location details
669 E. Ross Street, Lancaster, PA, 17602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Listened well and trusted my words instead of demanding all of the money. Being on a fixed monthly income makes it difficult to send extra money for payments in a huge lump sum.
Business response:
Debra- At Leffler Energy, It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with our service. Thank you for taking the time to positively rate our company and we appreciate that you have chosen us as your service provider. Best regards
Sandra assisted with a schedule. She did a fantastic job explaining options sent follow up letter and is very personable and cares about customers. She is an asset to the company.
Love your company. Representative Sandra is exceptional. Keep up the great work
I am not a person who gives bad reviews, but it’s warranted in my experience with this company. In a matter of 4 months I have spent over $4,000 to have oil delivery service with Leffler Energy and STILL my family has spent several nights without heat through the winter. They have charged me in every possible way that they can and are now charging me an additional $300 to cancel my service. I can’t even bring myself to pay this because it sickens me to give them another cent of my hard earned money. I am also now stuck with ... read more
Business response:
Hello Taylor - We are very sorry to hear about your experience and that you have decided to part ways with us. Leffler Energy prides itself on delivering the best customer service possible and our customers are always our #1 priority. We hope that you consider us in the future for your heating and other home services needs. Kind regards, Leffler Energy
oil2 .00 more per gallon than competors will be changing dealership frst repairman not qualified but second one a senior tech was
Business response:
Lawrence -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Leffler Energy
Service is great but the price I am paying per gallon for oil is at least $1.00 more per gallon. I would like to know why your price is so much more than other companies.
Business response:
Glenda -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Leffler Energy
Al, the technician was top notch. Unfortunately customer service representatives were terrible. I’m not sure if customer service at Leffler actually work for Leffler. One woman claimed to be working for 22 years at Leffler. Later this was found out to be a lie. The dispatcher was a liar too. He claimed that my 8:00am appointment needed to be moved to 1:00-4:00. When I called customer “service” at 4:00 the dispatcher said the tech would arrive at 6:00. The tech arrived at 6:30pm. Leffler will not be my oil supplier next seaso... read more
Business response:
Ryan -Thank you for taking the time to share your feedback! It is our goal to provide total customer satisfaction and we always appreciate you sharing your experiences and for choosing us as your service provider! Best, Leffler Energy
I had tried to call 3 different days using the two numbers provided. We own an apartment complex we just recently purchased and were looking to possibly continue the fuel oil service with Leffler that the previous owner had with them. Every time I called, I waited at least 2o minutes for someone to pickup but to no avail. I also on my last call asked for a callback which I got a call back from that number about an hour later, but it only rang twice and when I went to answer it was disconnected. We were hoping to continue to... read more
Business response:
Rodney -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Leffler Energy
This company is the worst company that I have encountered in my entire life. They scam you into a contract without disclosing all of the details and then want to charge you a ridiculous fee to leave. I also requested a quote for a new heater and busted the sales man walking around my property looking in the windows for over 20 minutes before he ever knocked on the door. Thank God for security cameras! We were out of oil on a Saturday and told that we did not qualify for an emergency fill. We went without heat until Monday. ... read more
Business response:
Mike- We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation has been addressed. Should you need any further assistance, please do not hesitate to reach out. Best, Leffler Energy
Frequently asked questions about Leffler Energy
How is Leffler Energy rated?
Leffler Energy has a 3.8 star rating with 601 reviews.
When is Leffler Energy open?
Leffler Energy is closed now. It will open at 9:00 a.m.