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Levin Furniture & Mattress
- Furniture Stores
- Smithton, PA
About this business
Location details
301 Fitz Henry Rd, Smithton, PA, 15479, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
First and foremost, the repairman was absolutely wonderful! He arrived right on time, did his job and was on his way.However, he switched out the controller for the recliner with an older model 2024 versus 2023. On top of that, the very same issue, that is where the wiring goes into the controller is made of cheap plastic. Its going to have the same problems and issues that the original one had! Problems with this controller, and it malfunctioned are well known to the repair people. And yet, neither Levin furniture nor the m... read more
Business response:
Hello *****, thank you for your review. We are delighted to hear our technician met your expectations. We are always looking for ways to improve our customers experience. We service the manufacturer's warranties and follow their guidelines. We apologize if you feel we could give two *****. Customer satisfaction is our top priority here at Levin Furniture. Please email us at ****************************************** to discuss your concerns.
I purchased in mid October many pieces from Levins in ********************* for my son's new home. The initial delivery was a disaster with the wrong bolts being supplied for a console table as well as a desk (which I don't even have the patience to discuss here). The console table bolts were inserted upside down and were hanging down from the top by 2 inches. In attempting to get the bolts to fit and not show, unnecessary holes were drilled. Upon inspection of finished table I obviously said this was not acceptable and requ... read more
Business response:
Please accept our sincere apologies for the disappointing experience you had with us regarding the table purchase. We understand your frustration, especially as a loyal customer who has made numerous purchases from us over the years. Your feedback is incredibly valuable to us, and we will address this issue internally to ensure such situations do not occur in the future. We appreciate you taking the time to let us know about this incident, as it helps us improve our customer service. Thank you for your long-standing patronag... read more
Horrible junk!! Falling apart at the seams and refused to fix it even with my warranty!!!!!!!!!! The couch is only 2 years old !!!!!! They need to be put out of bussiness!!!!
Business response:
Hello *****, thank you for your review. We're sorry your experience didn't match your expectations. Our accidental warranty does not cover seam slippage and the manufacturer warranties the fabric for one year. We can provide you with a name of a contractor to help you with your repairs. Please email us at ****************************************** for that information.
We paid for a couch in Oct and we are still waiting now being told sometime in Feb. the sent one that was the wrong color. They said they would expedite bit no such thing. They never called or explained what the problem was.
Business response:
We apologize for the inconvenience of receiving the wrong color. This was shipped from the vendor in the wrong color. We have expedited the piece and have the redelivery scheduled for Jan. 29th. Thank you for patience and being a valued customer of Levin Furniture & Mattress.
I purchased the fabric protection when I bought my furniture. Their website says how convenient it is to file a claim online, but magically, the portal said I didnt have any eligible pieces. Should have seen that as a red flag. Spoke with someone and got my claim filed. No one came out to look at or measure my rip, but yet somehow they measured it via pictures and said its greater than 6 and denied the claim
Business response:
Thank you for your review. We are sorry your experience did not match your expectations. The warranty does state a rip over 6" is not covered. If you feel that is incorrect, please email us at ****************************************** so we can further discuss your claim.
I purchased a beautiful wood dining room set from Levin in October. It has 4 chairs and an upholstered bench. Less than 30 days after I purchased the set, I noticed the main piece of wood on the frame of the bench was cracked completely through. No one had ever sat on this bench. If someone had, it would likely have broken clean in half and they would have ended up on the floor! The crack was obviously caused during manufacturing because it was either a defect in the wood or a tremendous force that would crack a solid piece ... read more
Business response:
Thank you for your review and bringing this to our attention. We apologize, after looking further into this we had one of our team members reach out to you. We are happy that we got this resolved for you. We will use your feedback to make us better. Thank you for the opportunity to make things right.Sincerely,Levin Furniture & Mattress
I use to shop at Levin....the care and follow up is no longer at the Levin stores. Not sure who has to order a dresser and have it broken several time. Wasting so much time of the customer to wait again and again. Still waiting on the dresser to come in not broken....no salesperson can reorder correctly, they do not return your calls or e-mails but want you to refer others to the store. That will never happen with this poor poor service. Will be excepting my refund real soon.
Business response:
We are disheartened that we have missed the **** in providing you with an experience that exceeds your expectations. Your recollection of events is sadly not in line with our standards that have made Levin Furniture & Mattress a leader in the furniture industry. We sincerely apologize and hope you will give us another chance in the future.Sincerely,Levin Furniture & Mattress
Bought a sectional and the warranty which was said to cover against stains, punctures, rips and more. 3 year later the cushion is coming apart and our warranty claim was denied by Levins. Their furniture is junk and they do not stand behind their products or their warranties. I will never shop this garbage company ever again. Buyer beware.
Business response:
Thank you for your review. We are disappointed to hear that you had a negative experience with us. Were sorry your experience didnt match your expectations. Please email us at ****************************************** to discuss your concerns.
Worst customer service ever. Our furniture was not what we expected and they did nothing to try and make it right. Now we are stuck with furniture we don’t like.
Business response:
Thank you for your review, we are sorry to hear you did not have a great experience. Please email us at ****************************************** to further discuss your concerns.
Frequently asked questions about Levin Furniture & Mattress
How is Levin Furniture & Mattress rated?
Levin Furniture & Mattress has a 4.7 star rating with 3,605 reviews.
When is Levin Furniture & Mattress open?
Levin Furniture & Mattress is open now. It will close at 4:00 p.m.