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Levin Furniture & Mattress
- Furniture Stores
- Smithton, PA
About this business
Location details
301 Fitz Henry Rd, Smithton, PA, 15479, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
What we ordered and what we received were two different things.
Business response:
Hello ******,thanks for sharing your feedback. Were sorry your experience didnt match your expectations. Our intention is to provide exceptional service and we will improve. Please email us at ****************************************** so that we can address your personal concerns.
We have had so many problems with our **************************** that we bought from Levin. We ordered them in the early part of May. Delivered on May 25th. Sent a Queen size bed instead of a King. We had to sleep on the mattress on the floor. Waited about a week to get the King bed. Didn't have the hardware for the bed frame. The mattress was too hard, so after 30 days (adjustment period), we went to the store to get the softer one. The mattress we tried in the store the first time must have been worn out. We waited a wee... read more
I purchased a coffee table and 2 end tables in September of 2025. A few weeks after purchase, I noticed when putting a beverage on the coffee table, the condensation starts to cause welts, small pea shaped white lumps on the table. I contacted their customer service and got a message back stating this would not be covered under the warranty. I was told by the representative to buy coasters. This is a coffee table, not a decorative lamp table. It should be built to be used for coffee and beverages. This product obviously had ... read more
Business response:
Thank you for your review, however placing beverages on a wood table can sweat and do damage to the finish. Wood is porous and vulnerable to water rings, moisture damage, and heat marks even if finished with a protective coating. While many modern wood coffee tables are designed for daily use, they are generally not designed to be used safely without a coaster.
Very Disappointed....in NO response from a letter I sent to ****** Levin. So much for being a long time dedicated customer.
Business response:
Hello ***** thank you for your review. We are disheartened to hear of your disappointment. We will have one of our team members look into this and contact you shortly.
I am so disappointed. The couch and chair were delivered last November 2024. It was installed (feet put on bases of couch and chair) horribly. Nine months in, the cushions were flat when sat on (I was told by my trustworthy saleswoman ?? that the ******** will last as she has the same chair and its still firm after 7 years of having it). LIES! Thats not allthe arm of the couch snapped in half by just putting a minimal amount of pressure on it, the arm of the chair wobbled and was barely on. I called and reported the defects.... read more
Business response:
Hello *******, thank you for sharing your experience. We understand you are frustrated with your furniture. Our technicians have restored your furniture to the manufacturer's specifications and have corrected all manufacturer defects. Once you receive your furniture back, we believe you will be happy with the restoration. If you would like to further discuss your concerns, please email us at *******************************************
If I could give less than one star I would. I ordered a bed from Levin and the entire experience is horrific. First the delivery guys don't speak English, didn't read the work order and while I was on a work call completely dismantled my bed and mattress and began carrying it out to the truck. I explained to them the best I could which I do t believe should be my role. Upon inspection of the work I had 2 hoes in a wall-a scratched up product and very disappointed as the driver wouldn't leave until I gave him 5 stars. To get ... read more
Business response:
Hello ******, thank you for your review. We have a service in our system to restore your furniture under the manufacturers warranty, not your Protection Plan. Please call ************** to schedule your service.
I ordered a dresser from Levin Furniture, and the entire delivery experience has been extremely ********************** attempt #1: The delivery was cancelled because the item was back-ordered, but nobody informed me. I only found out after I waited and checked *************** attempt #2: I waited again on the scheduled date, only to discoveron my ownthat the dresser had been damaged before being loaded onto the truck. Once again, no one contacted me, even though I was expecting delivery that ************ attempt #3: The dres... read more
Business response:
Hello *****, thank you for sharing your experience. We are disheartened to hear about your experience. We will investigate your claim and use your feedback to make us better. We apologize you did not have the great experience we want all of our customers to have. Thank you for bringing this to our attention and we hope you will us another chance in the future.
I have been calling about the purchase of my furniture since Feb they refused to help me first they said the furniture is peeling so I was shaving it every day and now it’s falling apart and has holes I have had two tech came out the second tech said the whole thing needs replace cause it’s falling apart and can’t be fixed I have been fighting with levin furniture I’m still waiting from management even though the tech said it needs replace cause the material is defective . The furniture is under a year old
Business response:
Hello *******, thank you for your review. We are disheartened to hear you have not had a good experience. One of our team members will be contacting you shortly with a resolution. Thank you for giving us the opportunity to make this right.
I purchased an adjustable bed frame and mattress for my handicapped husband. I was told by the salesperson that I had 30 days to "RETURN" it if he couldn't use it. He was unable to even get into it and when I called the salesperson to ask about how to "RETURN" it, she told me I couldn't return it I had to wait until the 31st day and I could "EXCHANGE" the mattress for one of equal or higher value and the adjustable bed frame was "NON RETURNABLE"!! Had I been told about the 31st day and the "NON RETURNABLE" issues at the time... read more
Business response:
Thank you for your review. Our comfort guarantee requires you keep your mattress 30 nights before a reselection can be done. The details for our comfort guarantee and adjustable bases are on your order right below the merchandise that was purchased. We are transparent about our policies and apologize if you may have misunderstood them.
Frequently asked questions about Levin Furniture & Mattress
How is Levin Furniture & Mattress rated?
Levin Furniture & Mattress has a 4.8 star rating with 4,751 reviews.
When is Levin Furniture & Mattress open?
Levin Furniture & Mattress is open now. It will close at 4:30 p.m.