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Levin Furniture & Mattress
- Furniture Stores
- Smithton, PA
About this business
Location details
301 Fitz Henry Rd, Smithton, PA, 15479, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
In September of 2023 I purchased a couch, a chair in half and ottoman from Levin Furniture & Mattress -Middleburg Heights 16960 Sprague Road Cleveland, OH 44130. I also purchased the extended 5 year warranty. I am beyond disappointed in the Ashley furniture that was sold to me nine months ago. The fabric is fuzzy on all pieces which makes my off white furniture look dirty and old. I have reached out to Levin and all I get from them is “ I apologize for your frustration but there is nothing we can do for you it’s not a manufa... read more
Business response:
Hello *****, thank you for your review. We see we have a service in our system ordering replacement casings for your sofa. Pilling is not considered a manufacturer defect, however as a courtesy we are replacing your them for you. If you would like to discuss this further, please email us at *******************************************
Wow, what a pathetic company. I bought a couch for $997 they are only refunding me $687 after the return. Also, had to pay a restocking fee, which NO other furniture company charges for returns. I will NEVER order from these crooks again. How does this make sense!? Absolutely criminal. These people should be SUED! Levin, you better return MY money in full or youll be hearing from my legal counsel. Absolutely embarrassing.
Business response:
Hello ******, thank you for your review. All of our terms and conditions are printed on every receipt, and emailed to our customer's. Our return policy states, our stocked merchandise may be returned within 3 days of pick up or delivery with a 15% restocking/return fee and a one-time reselection will be offered. Delivery is a service, and your original delivery fee is non-refundable. A pick-up/delivery fee will be applied to all returns and reselection. Your refund is processed minus the 15%, original delivery fee and pick u... read more
We bought 2 Flexsteel recliners from Levin Furniture in *******, **. We also bought the extended warranty on both. The one recliner was always leaning to the right. The replaced the base and it was fine. Just last month it started leaning to the right again. The repair man said he was going to order a new seat for it. Repairs department said its the core and is not covered. I feel the chair was a lemon from the beginning since the matching chair has never had a problem. It should have been replaced from the beginning. I am v... read more
Business response:
******, thank you for your review. The motion warranty you purchased covers the reclining mechanisms. Unfortunately, your recliner needs a seat core. You still have a manufacturer's warranty, they will cover parts but not labor. We can provide you with a contractor that can help you with your repair. Please email us at ****************************************** so we can get you that information.
If I could give negative stars I would. Absolute worst customer service and handling of issues. Ordered a couch in November 2023 with a January 2024 delivery. First it got delayed with no follow ups from the store, then got delayed again and received it in March., only to be delivered broken. It’s not March 27 and we still don’t have a couch. They say it’s in repair shop, it’s been a month, with no discounts offered for their fault. DO NOT SHOP WITH THEM! I will never give them business again.<br /> <br /> <br />
My wife and I bought a living room set with the 5 year warranty. After a couple years the finish started to flake off. We waited because this the room is primarily for the kids and we aren't in there very much. So we waited until right before the warranty was set to expire before starting the claim. The salesperson told us to lie if we file a warranty claim and say the damage was caused by a pet if anything happens. I went to the store and the woman sitting at the window beside the one I was using overheard our conversation ... read more
Business response:
Hello ****, thank you for your review. Our 5-year accidental warranty is for accidental rips, tears, *****, and stains of fabric/leather. It also covers human and pet bodily fluids but does not cover pet damage. We require any damage to be reported within 5 days of the occurrence. Leather peeling or flaking is not considered a manufacturer defect and is not considered an accident. Body oils from your hair or skin can break down the leather causing it to peel. If you would like to further discuss this, please email us at ****... read more
This place is horrible, we spent over $13,000 on 3 bedroom sets. My husband, children and I went to the store, ****** was quick to help us sure she was excited about just the commission. We walked up to each bedroom sets that we wanted, I showed her exactly what we wanted for our daughter; queen **** night stand and the dresser with the mirror. We went to the next area to point out what we wanted for our son which was the same things, queen **** night stand and the dresser with the mirror. Final we went to the set my husband... read more
Levin truck blocked me and other vehicles in our back lot for over 20 minutes (this is all at 9am on a weekday by the way). The bad part is they saw me pull up trying to leave then proceeded to come in and out of the building 2 different times to get new pieces of furniture and proceeded to go inside and install it all while blocking everyone from getting to work for over 20 minutes outside. Had to go inside to tell them to move, then they finally come out flipping me the finger and screaming at me trying to get me out the c... read more
Business response:
******, we want to thank you for taking your time to bring this to our attention. We see one of our members of management has contacted you. We set high standards for ourselves and are disheartened to hear of your experience with one of our delivery teams. We will use your feedback to make us better. We cant change what transpired, but you have our personal commitment to improve the way our staff serves and treats everyone. Until then, please accept our sincerest apology on behalf of everyone here at Levin Furniture & Mattre... read more
I purchased a coach, love seat, and recliner and had it delivered on 11/30/23. Not even a month later I have already had 2 problems with it most recently the motor blew on the power recline. I called the company to see if I could add the warranty and they told me I was too late and could only add up to 2 days after delivery. I have bought a lot of furniture over the years from Levin but based off this last experience I will consider shopping elsewhere.
Stay away!! Once they have your money, youre on your own! After spending $19000 on furniture to fill my new house 18 months ago, Levin was completely unwilling to assist with a $3500 ********* dining room table that the finish is lifting off of the substrate. I understand policy and procedure, but after being in business for 42 years, I also understand the value of going above and beyond to keep a valuable customer satisfied. We will NEVER spend another dime there, and suggest you dont either. If I could give zero stars, I w... read more
Business response:
Thank you for your review. We have reached out to the manufacturer to see if something can be done. They are out of the office until the 1st of the year. We will contact the customer after we speak to them and try to get a resolution.
Frequently asked questions about Levin Furniture & Mattress
How is Levin Furniture & Mattress rated?
Levin Furniture & Mattress has a 4.7 star rating with 3,054 reviews.
When is Levin Furniture & Mattress open?
Levin Furniture & Mattress is open now. It will close at 6:00 p.m.