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Levin Furniture & Mattress
- Furniture Stores
- Smithton, PA
About this business
Location details
301 Fitz Henry Rd, Smithton, PA, 15479, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
This place is horrible, we spent over $13,000 on 3 bedroom sets. My husband, children and I went to the store, ****** was quick to help us sure she was excited about just the commission. We walked up to each bedroom sets that we wanted, I showed her exactly what we wanted for our daughter; queen **** night stand and the dresser with the mirror. We went to the next area to point out what we wanted for our son which was the same things, queen **** night stand and the dresser with the mirror. Final we went to the set my husband... read more
Levin truck blocked me and other vehicles in our back lot for over 20 minutes (this is all at 9am on a weekday by the way). The bad part is they saw me pull up trying to leave then proceeded to come in and out of the building 2 different times to get new pieces of furniture and proceeded to go inside and install it all while blocking everyone from getting to work for over 20 minutes outside. Had to go inside to tell them to move, then they finally come out flipping me the finger and screaming at me trying to get me out the c... read more
Business response:
******, we want to thank you for taking your time to bring this to our attention. We see one of our members of management has contacted you. We set high standards for ourselves and are disheartened to hear of your experience with one of our delivery teams. We will use your feedback to make us better. We cant change what transpired, but you have our personal commitment to improve the way our staff serves and treats everyone. Until then, please accept our sincerest apology on behalf of everyone here at Levin Furniture & Mattre... read more
I purchased a coach, love seat, and recliner and had it delivered on 11/30/23. Not even a month later I have already had 2 problems with it most recently the motor blew on the power recline. I called the company to see if I could add the warranty and they told me I was too late and could only add up to 2 days after delivery. I have bought a lot of furniture over the years from Levin but based off this last experience I will consider shopping elsewhere.
Stay away!! Once they have your money, youre on your own! After spending $19000 on furniture to fill my new house 18 months ago, Levin was completely unwilling to assist with a $3500 ********* dining room table that the finish is lifting off of the substrate. I understand policy and procedure, but after being in business for 42 years, I also understand the value of going above and beyond to keep a valuable customer satisfied. We will NEVER spend another dime there, and suggest you dont either. If I could give zero stars, I w... read more
Business response:
Thank you for your review. We have reached out to the manufacturer to see if something can be done. They are out of the office until the 1st of the year. We will contact the customer after we speak to them and try to get a resolution.
Back in October my husband and I bought a sectional from your levin store in State College. We had this sectional delivered to our home we purchased and left wrapped and placed in our garage while walls and flooring were being put in our home. Now I believe almost all people would do this while their home is being worked on. Well as our downstairs is finally finished my husband and I went to open the furniture this past week to find the sectional have all the springs inside completely broken and the sectional to be completel... read more
Business response:
We are sorry to hear you are having an issue with your furniture. The furniture you purchased was a close out and sold as-is with no warranty, and it states that on your receipt. After two months of being in your home, you notified us that the springs are completely broken. To be fair to all of our customers, we cannot repair your furniture that was sold as-is with no warranty. But we can refer you to an out-of-warranty repair company to help you with ************. Guardsman Furniture Professionals *************.
Do not buy from Levin Furniture and Mattress. Purchased couch and love seat in June of 2022. About a year later the fabric is tearing and stuffing is falling out of the hole. Manufactures warranty is expired, Levins extended warranty doesnt cover it and Levin wont do a thing about it. I guess its common for their products to fail after just a year.
I wasnt having anything delivered I was driving on ******* and ******** today at 8:45 truck was blocking the road ask the driver to move the truck because it was a very very tight squeeze he rudely told me no I would never buy anything from you the way I saw them impacting the furniture That is a one-way street and they shouldve been pulled over more instead of blocking the middle of the road one driver was so angry that he got on the curb and drive through peoples yards on the sidewalk
Business response:
Hello ****, thank you for the review. We apologize if our truck was blocking the road and caused an inconvenience for you. We will review with our delivery staff to ensure this does not happen again.
My daughter bought me a beautyrest mattress for Christmas last year. Same issue as the review below. After ONE night, the mattress was permanently compressed on the side. I was told to stand a ruler in the depression, did so and was then told I was pushing the ruler into the mattress. I submitted many photos illustrating the compression by standing a dowel on the floor with the mattress edge height clearly 4 fault marked on both sides, and was told to send other photos showing a rod or piece of wood across the bed to show th... read more
Business response:
Hello, thank you for your review. We are sorry to hear you are frustrated with your mattress. We service the manufacturer's warranties and go my their specifications for defects. Please email us at ****************************************** so we can look into this further for you.
Warning!! Buyers please be Aware! I purchased a Beautyrest mattress set and frame 3yrs ago. Mattress is sagging and you can feel the springs. Mattress has a 10yrs warranty. ******** claims denied claim, after submitting everything required. Many pictures sent showing sagging mattress! Highly dissatisfied customer! Be prepared before Purchasing!
Frequently asked questions about Levin Furniture & Mattress
How is Levin Furniture & Mattress rated?
Levin Furniture & Mattress has a 4.7 star rating with 3,605 reviews.
When is Levin Furniture & Mattress open?
Levin Furniture & Mattress is open now. It will close at 4:00 p.m.