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Levin Furniture & Mattress
- Furniture Stores
- Smithton, PA
About this business
Location details
301 Fitz Henry Rd, Smithton, PA, 15479, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I purchased an adjustable bed frame and mattress for my handicapped husband. I was told by the salesperson that I had 30 days to "RETURN" it if he couldn't use it. He was unable to even get into it and when I called the salesperson to ask about how to "RETURN" it, she told me I couldn't return it I had to wait until the 31st day and I could "EXCHANGE" the mattress for one of equal or higher value and the adjustable bed frame was "NON RETURNABLE"!! Had I been told about the 31st day and the "NON RETURNABLE" issues at the time... read more
Business response:
Thank you for your review. Our comfort guarantee requires you keep your mattress 30 nights before a reselection can be done. The details for our comfort guarantee and adjustable bases are on your order right below the merchandise that was purchased. We are transparent about our policies and apologize if you may have misunderstood them.
I purchased an adjustable bed frame and mattress for my handicapped husband. I was told by the salesperson that I had 30 days to "RETURN" it if he couldn't use it. He was unable to even get into it and when I called the salesperson to ask about how to "RETURN" it, she told me I couldn't return it I had to wait until the 31st day and I could "EXCHANGE" the mattress for one of equal or higher value and the adjustable bed frame was "NON RETURNABLE"!! Had I been told about the 31st day and the "NON RETURNABLE" issues at the time... read more
Sofa material was incorrect. Placed me on the end of list, no we have to wait 3 more months again for delivery !! You would Levin would put us @ head of list after their mistake ! Ridiculous!?!$#%&$ **** ********** *.
Business response:
Hello ***, we are disheartened that we have missed the **** in providing you with an experience that exceeds expectations. Your recollection of events is sadly not in line with the standards that have made Levin Furniture & Mattress a leader in the furniture industry. We sincerely apologize and thank you for the opportunity to address your concern. Please email us at ****************************************** or call us at *************, so that we can address your personal concerns.
My elderly parents purchased at $1,500 mattress set and was gifted Bed bugs as well. **************** is Horrible and have informed them and myself that "They do NOTHING about bugs" They will replace the mattress only AFTER we pay for remediation AND they will charge us a delivery fee for the new mattress.
Business response:
We are sorry your parents are experiencing this issue, however, we are confident that the bugs did not come from our merchandise. Our facilities are regularly treated and our mattresses remain sealed from the factory until the plastic is removed at your home.
I have purchased furniture through Levin for a long time. I always purchased insurance, it was through an external company back then and it was always great. They changed that having Levin review the claims. My watch got caught on my couch arm, ripped to seam. In the policy if the seam rips, by no cause they do not cover. However, if it is caused through accident, it would be covered. The sales person conform that, but since servicing refuses to pay the insurance that I purchased, there is nothing I can do. I just paid it of... read more
Business response:
Hello ****, thank you for your review. We are sorry to hear you are dissatisfied with your warranty claim. Our highly trained warranty specialists found your claim as not covered under our warranty. Please email us at ****************************************** to further discuss your claim.
I have purchased furniture through Levin for a long time. I always purchased insurance, it was through an external company back then and it was always great. They changed that having Levin review the claims. My watch got caught on my couch arm, ripped to seam. In the policy if the seam rips, by no cause they do not cover. However, if it is caused through accident, it would be covered. The sales person conform that, but since servicing refuses to pay the insurance that I purchased, there is nothing I can do. I just paid it of... read more
Business response:
Hello ****, thank you for your review. We are sorry to hear you are dissatisfied with your warranty claim. Our highly trained warranty specialists found your claim as not covered under our warranty. Please email us at ****************************************** to further discuss your claim.
First and foremost, the repairman was absolutely wonderful! He arrived right on time, did his job and was on his way.However, he switched out the controller for the recliner with an older model 2024 versus 2023. On top of that, the very same issue, that is where the wiring goes into the controller is made of cheap plastic. Its going to have the same problems and issues that the original one had! Problems with this controller, and it malfunctioned are well known to the repair people. And yet, neither Levin furniture nor the m... read more
Business response:
Hello *****, thank you for your review. We are delighted to hear our technician met your expectations. We are always looking for ways to improve our customers experience. We service the manufacturer's warranties and follow their guidelines. We apologize if you feel we could give two *****. Customer satisfaction is our top priority here at Levin Furniture. Please email us at ****************************************** to discuss your concerns.
I purchased in mid October many pieces from Levins in ********************* for my son's new home. The initial delivery was a disaster with the wrong bolts being supplied for a console table as well as a desk (which I don't even have the patience to discuss here). The console table bolts were inserted upside down and were hanging down from the top by 2 inches. In attempting to get the bolts to fit and not show, unnecessary holes were drilled. Upon inspection of finished table I obviously said this was not acceptable and requ... read more
Business response:
Please accept our sincere apologies for the disappointing experience you had with us regarding the table purchase. We understand your frustration, especially as a loyal customer who has made numerous purchases from us over the years. Your feedback is incredibly valuable to us, and we will address this issue internally to ensure such situations do not occur in the future. We appreciate you taking the time to let us know about this incident, as it helps us improve our customer service. Thank you for your long-standing patronag... read more
Horrible junk!! Falling apart at the seams and refused to fix it even with my warranty!!!!!!!!!! The couch is only 2 years old !!!!!! They need to be put out of bussiness!!!!
Business response:
Hello *****, thank you for your review. We're sorry your experience didn't match your expectations. Our accidental warranty does not cover seam slippage and the manufacturer warranties the fabric for one year. We can provide you with a name of a contractor to help you with your repairs. Please email us at ****************************************** for that information.
Frequently asked questions about Levin Furniture & Mattress
How is Levin Furniture & Mattress rated?
Levin Furniture & Mattress has a 4.7 star rating with 3,382 reviews.
When is Levin Furniture & Mattress open?
Levin Furniture & Mattress is open now. It will close at 4:00 p.m.