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Levin Furniture & Mattress
- Furniture Stores
- Smithton, PA
About this business
Location details
301 Fitz Henry Rd, Smithton, PA, 15479, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
If I could give less than one star I would. I ordered a bed from Levin and the entire experience is horrific. First the delivery guys don't speak English, didn't read the work order and while I was on a work call completely dismantled my bed and mattress and began carrying it out to the truck. I explained to them the best I could which I do t believe should be my role. Upon inspection of the work I had 2 hoes in a wall-a scratched up product and very disappointed as the driver wouldn't leave until I gave him 5 stars. To get ... read more
Business response:
Hello ******, thank you for your review. We have a service in our system to restore your furniture under the manufacturers warranty, not your Protection Plan. Please call ************** to schedule your service.
I ordered a dresser from Levin Furniture, and the entire delivery experience has been extremely ********************** attempt #1: The delivery was cancelled because the item was back-ordered, but nobody informed me. I only found out after I waited and checked *************** attempt #2: I waited again on the scheduled date, only to discoveron my ownthat the dresser had been damaged before being loaded onto the truck. Once again, no one contacted me, even though I was expecting delivery that ************ attempt #3: The dres... read more
Business response:
Hello *****, thank you for sharing your experience. We are disheartened to hear about your experience. We will investigate your claim and use your feedback to make us better. We apologize you did not have the great experience we want all of our customers to have. Thank you for bringing this to our attention and we hope you will us another chance in the future.
I have been calling about the purchase of my furniture since Feb they refused to help me first they said the furniture is peeling so I was shaving it every day and now it’s falling apart and has holes I have had two tech came out the second tech said the whole thing needs replace cause it’s falling apart and can’t be fixed I have been fighting with levin furniture I’m still waiting from management even though the tech said it needs replace cause the material is defective . The furniture is under a year old
Business response:
Hello *******, thank you for your review. We are disheartened to hear you have not had a good experience. One of our team members will be contacting you shortly with a resolution. Thank you for giving us the opportunity to make this right.
I purchased an adjustable bed frame and mattress for my handicapped husband. I was told by the salesperson that I had 30 days to "RETURN" it if he couldn't use it. He was unable to even get into it and when I called the salesperson to ask about how to "RETURN" it, she told me I couldn't return it I had to wait until the 31st day and I could "EXCHANGE" the mattress for one of equal or higher value and the adjustable bed frame was "NON RETURNABLE"!! Had I been told about the 31st day and the "NON RETURNABLE" issues at the time... read more
Business response:
Thank you for your review. Our comfort guarantee requires you keep your mattress 30 nights before a reselection can be done. The details for our comfort guarantee and adjustable bases are on your order right below the merchandise that was purchased. We are transparent about our policies and apologize if you may have misunderstood them.
I purchased an adjustable bed frame and mattress for my handicapped husband. I was told by the salesperson that I had 30 days to "RETURN" it if he couldn't use it. He was unable to even get into it and when I called the salesperson to ask about how to "RETURN" it, she told me I couldn't return it I had to wait until the 31st day and I could "EXCHANGE" the mattress for one of equal or higher value and the adjustable bed frame was "NON RETURNABLE"!! Had I been told about the 31st day and the "NON RETURNABLE" issues at the time... read more
Sofa material was incorrect. Placed me on the end of list, no we have to wait 3 more months again for delivery !! You would Levin would put us @ head of list after their mistake ! Ridiculous!?!$#%&$ **** ********** *.
Business response:
Hello ***, we are disheartened that we have missed the **** in providing you with an experience that exceeds expectations. Your recollection of events is sadly not in line with the standards that have made Levin Furniture & Mattress a leader in the furniture industry. We sincerely apologize and thank you for the opportunity to address your concern. Please email us at ****************************************** or call us at *************, so that we can address your personal concerns.
My elderly parents purchased at $1,500 mattress set and was gifted Bed bugs as well. **************** is Horrible and have informed them and myself that "They do NOTHING about bugs" They will replace the mattress only AFTER we pay for remediation AND they will charge us a delivery fee for the new mattress.
Business response:
We are sorry your parents are experiencing this issue, however, we are confident that the bugs did not come from our merchandise. Our facilities are regularly treated and our mattresses remain sealed from the factory until the plastic is removed at your home.
I have purchased furniture through Levin for a long time. I always purchased insurance, it was through an external company back then and it was always great. They changed that having Levin review the claims. My watch got caught on my couch arm, ripped to seam. In the policy if the seam rips, by no cause they do not cover. However, if it is caused through accident, it would be covered. The sales person conform that, but since servicing refuses to pay the insurance that I purchased, there is nothing I can do. I just paid it of... read more
Business response:
Hello ****, thank you for your review. We are sorry to hear you are dissatisfied with your warranty claim. Our highly trained warranty specialists found your claim as not covered under our warranty. Please email us at ****************************************** to further discuss your claim.
I have purchased furniture through Levin for a long time. I always purchased insurance, it was through an external company back then and it was always great. They changed that having Levin review the claims. My watch got caught on my couch arm, ripped to seam. In the policy if the seam rips, by no cause they do not cover. However, if it is caused through accident, it would be covered. The sales person conform that, but since servicing refuses to pay the insurance that I purchased, there is nothing I can do. I just paid it of... read more
Business response:
Hello ****, thank you for your review. We are sorry to hear you are dissatisfied with your warranty claim. Our highly trained warranty specialists found your claim as not covered under our warranty. Please email us at ****************************************** to further discuss your claim.
Frequently asked questions about Levin Furniture & Mattress
How is Levin Furniture & Mattress rated?
Levin Furniture & Mattress has a 4.7 star rating with 3,605 reviews.
When is Levin Furniture & Mattress open?
Levin Furniture & Mattress is open now. It will close at 4:00 p.m.