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Levin Furniture & Mattress
- Furniture Stores
- Smithton, PA
About this business
Location details
301 Fitz Henry Rd, Smithton, PA, 15479, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Just received my sectional from Levin and I totally love it. I did have an issue with the store but was able to resolve it to my complete satisfaction. The management team worked with me to get the desired delivery that I needed. I found that setting the right expectation level with good communication was key to being an extremely satisfied customer. I also want to add that the delivery process was extremely efficient with updates every hour on delivery day. I will definitely recommend Levin’s for those who want to support l... read more
I am so disappointed. The couch and chair were delivered last November 2024. It was installed (feet put on bases of couch and chair) horribly. Nine months in, the cushions were flat when sat on (I was told by my trustworthy saleswoman ?? that the ******** will last as she has the same chair and its still firm after 7 years of having it). LIES! Thats not allthe arm of the couch snapped in half by just putting a minimal amount of pressure on it, the arm of the chair wobbled and was barely on. I called and reported the defects.... read more
Business response:
Hello *******, thank you for sharing your experience. We understand you are frustrated with your furniture. Our technicians have restored your furniture to the manufacturer's specifications and have corrected all manufacturer defects. Once you receive your furniture back, we believe you will be happy with the restoration. If you would like to further discuss your concerns, please email us at *******************************************
If I could give less than one star I would. I ordered a bed from Levin and the entire experience is horrific. First the delivery guys don't speak English, didn't read the work order and while I was on a work call completely dismantled my bed and mattress and began carrying it out to the truck. I explained to them the best I could which I do t believe should be my role. Upon inspection of the work I had 2 hoes in a wall-a scratched up product and very disappointed as the driver wouldn't leave until I gave him 5 stars. To get ... read more
Business response:
Hello ******, thank you for your review. We have a service in our system to restore your furniture under the manufacturers warranty, not your Protection Plan. Please call ************** to schedule your service.
I ordered a dresser from Levin Furniture, and the entire delivery experience has been extremely ********************** attempt #1: The delivery was cancelled because the item was back-ordered, but nobody informed me. I only found out after I waited and checked *************** attempt #2: I waited again on the scheduled date, only to discoveron my ownthat the dresser had been damaged before being loaded onto the truck. Once again, no one contacted me, even though I was expecting delivery that ************ attempt #3: The dres... read more
Business response:
Hello *****, thank you for sharing your experience. We are disheartened to hear about your experience. We will investigate your claim and use your feedback to make us better. We apologize you did not have the great experience we want all of our customers to have. Thank you for bringing this to our attention and we hope you will us another chance in the future.
I have been calling about the purchase of my furniture since Feb they refused to help me first they said the furniture is peeling so I was shaving it every day and now it’s falling apart and has holes I have had two tech came out the second tech said the whole thing needs replace cause it’s falling apart and can’t be fixed I have been fighting with levin furniture I’m still waiting from management even though the tech said it needs replace cause the material is defective . The furniture is under a year old
Business response:
Hello *******, thank you for your review. We are disheartened to hear you have not had a good experience. One of our team members will be contacting you shortly with a resolution. Thank you for giving us the opportunity to make this right.
I purchased an adjustable bed frame and mattress for my handicapped husband. I was told by the salesperson that I had 30 days to "RETURN" it if he couldn't use it. He was unable to even get into it and when I called the salesperson to ask about how to "RETURN" it, she told me I couldn't return it I had to wait until the 31st day and I could "EXCHANGE" the mattress for one of equal or higher value and the adjustable bed frame was "NON RETURNABLE"!! Had I been told about the 31st day and the "NON RETURNABLE" issues at the time... read more
Business response:
Thank you for your review. Our comfort guarantee requires you keep your mattress 30 nights before a reselection can be done. The details for our comfort guarantee and adjustable bases are on your order right below the merchandise that was purchased. We are transparent about our policies and apologize if you may have misunderstood them.
I purchased an adjustable bed frame and mattress for my handicapped husband. I was told by the salesperson that I had 30 days to "RETURN" it if he couldn't use it. He was unable to even get into it and when I called the salesperson to ask about how to "RETURN" it, she told me I couldn't return it I had to wait until the 31st day and I could "EXCHANGE" the mattress for one of equal or higher value and the adjustable bed frame was "NON RETURNABLE"!! Had I been told about the 31st day and the "NON RETURNABLE" issues at the time... read more
Sofa material was incorrect. Placed me on the end of list, no we have to wait 3 more months again for delivery !! You would Levin would put us @ head of list after their mistake ! Ridiculous!?!$#%&$ **** ********** *.
Business response:
Hello ***, we are disheartened that we have missed the **** in providing you with an experience that exceeds expectations. Your recollection of events is sadly not in line with the standards that have made Levin Furniture & Mattress a leader in the furniture industry. We sincerely apologize and thank you for the opportunity to address your concern. Please email us at ****************************************** or call us at *************, so that we can address your personal concerns.
My elderly parents purchased at $1,500 mattress set and was gifted Bed bugs as well. **************** is Horrible and have informed them and myself that "They do NOTHING about bugs" They will replace the mattress only AFTER we pay for remediation AND they will charge us a delivery fee for the new mattress.
Business response:
We are sorry your parents are experiencing this issue, however, we are confident that the bugs did not come from our merchandise. Our facilities are regularly treated and our mattresses remain sealed from the factory until the plastic is removed at your home.
Frequently asked questions about Levin Furniture & Mattress
How is Levin Furniture & Mattress rated?
Levin Furniture & Mattress has a 4.7 star rating with 3,866 reviews.
When is Levin Furniture & Mattress open?
Levin Furniture & Mattress is closed now. It will open tomorrow at 8:30 a.m.