Levin Furniture & Mattress

Joy W 

on BBB

2 years ago

I will never shop at Levin Mattress/Furniture again. I recently bought a "luxury" Beautyrest Harmony Diamond Plush mattress at Levin Mattress in Stow, Ohio. I tried out several mattresses in the store and chose this one since the floor model seemed extremely comfortable. It was a splurge for me at $1799 since I recently retired. I bought it with the goal of comfortable sleep in my retirement years. The assistant manager, *******, was my salesperson. During the transaction, he offered to sell me an additional $100 mattress co... read more

Megan R 

on BBB

2 years ago

Why do you even have to leave a star? 0 is what my rating is. We purchased a leather sectional and platinum warranty and it was delivered Nov. Of 2021. That ******* the reclining portion was broken and we called because it was under warranty. Someone came to look 2 weeks later and said the part needed ordered. After 3 months I heard every excuse as to why it wasn't in yet, Chinese new year, COVID, others were having the same issue and to part was limited. At 6 months and several phone calls that I was told a supervisor would... read more

Sandra B 

on BBB

2 years ago

I bought furniture from Levin Furniture in ********************* on 2/20/23. It was delivered on 4/7/23. The furniture was custom made and was purchased with a warranty. A few weeks later I noticed that I had bleeding scratches on my elbow due to nails sticking out of the arm of the chair that was purchased, my sister also had the same scratches on her arm which left permanent scars on our elbows. After examining the chair, I took pictures and called Levin's ***************** I reported that I was not pleased with the craftm... read more

Autumn K 

on BBB

2 years ago

Me and my fiance are fist time buyers, we feel like we got taken advantage. We have more questions than answers and were lied to when we starting the process. Only thing we got was our base for the bed and nothing else when we were told if we made payments were could get everything we wanted to buy. I would have never went to Lavins if I new they scammed there customes and were finding out from people that this happens a lot. They need to be shut down! 

Melinda W 

on BBB

2 years ago

If i could leave 0 stars I would as i have received the worst service/quality I have ever experienced. I purchased a **************** in April 2022. Not even 6 months later, I filed my first repair. Parts were slow to come in. Then less than 3 months later, I had to put in a 2nd repair (some of the parts already replaced had tears again). There is a bad seem placement that keeps tearing. When the 2nd in home repair was scheduled, the tech said there was more things found that needed repaired than I had reported. They schedul... read more

Lisa E 

on BBB

2 years ago

Purchased a Southern Motion full power leather reclining sectional ($4,000.) Contacted Levin warranty during pandemic about the edge of leather cracking. We purchased the platinum warranty package $400.00 extra. Covers everything. Levin contacts ** back, stating that they can't do anything due to the pandemic. So we asked if we could send pictures and do it that way. The warranty agent later states that when things get some what normal they would contact **. So we waited for there call. I have now called again to see what th... read more

Lori H. 

on BBB

2 years ago

*************************/ ****** Furniture and Levin Furniture Refuse to replace a 10 Month old LEATHER couch that is Peeling aka Not real leather as advertised and Told to us when we purchased it for $2600 + We have contacted BBB - Attorney General and Every one at the Three Companies listed No one will return our calls- No one will return Emails- no one is in the office at the Location. We didn't ask for a replacement Couch - we just wanted that Section of Leather that is Peeling away- (told us it was real leather- but it... read more

Marsha D 

on BBB

2 years ago

I purchased a livingroom 3 piece sofa, December, was delivered Jan 2023. Since I've had it, I've had a repair man here 4 times including today, he was very nice guy. They don't have springs in the seating, instead they use a trampoline material which when sitting on it, you sink down & the material stretches. So in 3 months it looks like used furniture already. They sent a guy out to verify my complaints. He ordered a thicker foam insert, that isn't working, it still sinks & the material is stretched. They give you 3 day to ... read more

William B 

on BBB

2 years ago

Ripoff!!! I bought a bed from these crooks years ago and they sold me the wrong one for a higher price. It was too hard, they charged for every single piece separately for a high price like over $100 for the elastic cover.Everything had a separate charge and to this day (almost 10 years later) the mattress is very hard and uncomfortable. I am a senior. It is like sleeping on a cement slab.Levin *****. I hope they have gone out of business by now. Crooks.