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Lexus Of Greenville
- Car Dealers
- Greenville, SC
About this business
Location details
2836 Laurens Rd, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recently purchased a Lexus RX 350. It was time for my oil change. Called and scheduled an appointment. Asked for a loaner car and was told loaner cars are not available for oil changes because it would take 45 minutes at the most. My appointment was scheduled for 11:00am. I arrived at 10:45am. After a few minutes I was greeted and told a service advisor would be with me shortly. I waited and waited. Finally someone came and asked if I had an appointment. I confirmed I did at 11 for an oil change. He showed me to the loun... read more
** PLEASE READ- BUYER BEWARE** I cannot begin to tell you my frustration with the Service department at Lexus of Greenville. Prior to visiting the dealership, I tried to call and make an appointment because I had questions about the length of time the service would take. After speaking with one individual she told me she would have an advisor call me to schedule. Two weeks later, I decided to pick up the phone once again only to talk to another person who had no idea. They transferred me to Toyota to “rent a car”. I decided... read more
Unfortunately, I had just added air to my tires to adjust for cold weather, when I took my car in for service and a recall. The pressure was reduced 2 lbs. during the two days it took for service, and now my warning light is on for low air pressure, so I have to find a place to add air, again.
Russ Kelly was very communicative about the service. Unfortunately Lexus was not able to fix the main problem. The battery dies after a couple of weeks of non-use. They need car for 48 hours of testing in order to find electrical leak. There were no loaner cars available so could not leave my car. I live about an hour away. I was told that if dead battery happens again they will come and pick up car. I am certain it will occur again as nothing was done to fix problem. The unsettling part is that every time you let a battery ... read more
Service dept sucks... Take too long!.............
Went in on yesterday, 9/23/16 for my 115k service for my 2007 ES350, prior to arriving all of my tire lugs were in perfect condition. When I got home I noticed I had a damaged lug on all 4 tires. Service is normally good but this has left me with a very bad feeling
Being a business owner myself, I know the importance of having over the top customer service and over delivering to your customers/clients. My experience today was not a positive one. I come from an industry where first impressions of a business are all you're allowed. This first impression will result in me never referring friends,family, clients to your place of business nor will I ever return.
Rated good, not great. I have been a long time Lexus of Greenville customer and have always felt the service department was a differentiator. Not any more. The phone center now answering the phone is a mess. They cannot even look up a customer to make an appointment, questioning me as though I might have the wrong city or wrong dealership. Only when I asked to speak to a service writer could they find my account. I'm on my fourth Lexus. The waiting rooms were so jam packed with people waiting for cars I had to go outside to... read more
Frequently asked questions about Lexus Of Greenville
How is Lexus Of Greenville rated?
Lexus Of Greenville has a 4.6 star rating with 3,718 reviews.
When is Lexus Of Greenville open?
Lexus Of Greenville is closed now. It will open at 9:00 a.m.