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Lexus Of Greenville
- Car Dealers
- Greenville, SC
About this business
Location details
2836 Laurens Rd, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Looking for a brand new Lexus but don't live in the Greenville area? Don't waste your time, because they won't sell you one! We were looking for a 2023 GX460 Blackline in green, of which they have 2 - but I was told they won't sell it to me because "We don't have enough GX's to serve our local market." What an insult. I live 3 hours north of the dealership and apparently my money is no good. It's a strange time for buying cars, sure - but this is right up there with selling above MSRP because of the market. What a jip.
Business response:
Janet, we are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Steve Reed GM sreed@lexusofgreenville.com
Worst car buying experience of my life. We were told something about the car that isn't true and they wouldn't make it right. Buyer beware, do not do business with these people.
Business response:
Mr. Eades, Thank you for your feedback. I'm sorry we didn't communicate clearly that the curb rash on the chrome wheels could not be repaired. We do our best to recondition our Used vehicles to make them look as new as possible. At times it may not make sense for us to address some cosmetic issues based on the cost of the repair to remain competitive in price. Again, I apologize for any miscommunication from the team. Thank You, Steve Reed General Manager.
Terrible experience here. Mark Mckee was good and i have no complaints about him, but he was busy when we came back. We had a check for more than enough to buy the car and we were ready to buy it. So, we had to work with Matt Foster and we were still going to buy the car until he started being so rude and belittling about our trade in. This place is non negotiable on price. They charge some closing fee of $599. Even though they are not closing on anything. They said they would work with us on the price. So, we drove an hour ... read more
Yeah, after buying this 2022 Lexus six months ago. I’m sitting here on the side of the road with a flat tire and I was told by Lexus of Greenville if I use the roadside assistance and I won’t have to pay for a tire. Only problem with that is there roadside assistance is telling me that I’m gonna have to stay here for three hours but if I use my towing company, not only will I have to pay my towing company. I’ll have to buy a new tire I thought lexus take better care of their people apparently not because it is completely unr... read more
Business response:
Sammie, I have an advisor contacting you now to take care of you. I need a good contact number or if you will call 864-281-1111 and ask for Brad in service, he will be happy to assist you, Thank you, Ernie Swords, Lexus of Greenville
I think a 3.5 wait time on oil change is unacceunacceptable
Business response:
Mary, we are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Steve Reed GM sreed@lexusofgreenville.com
Just left you my review of your dealership on FaceBook Purchased a New LX570 from this dealership on 12/31/2021. Finally ready for our 10,000 mile service. Called at lunch today trying to speak to someone in the service department and finally got a call back just a little before 4 pm today. My only request we live 2 1/2 hours away and was planning on making this service a overnight trip to Greenville to enjoy downtown. I asked the young lady if she had a loaner/used car/shuttle service so we could go to the Greenville Mall... read more
Purchased a New LX570 from this dealership on 12/31/2021. Finally ready for our 10,000 mile service. Called at lunch today trying to speak to someone in the service department and finally got a call back just a little before 4 pm today. My only request we live 2 1/2 hours away and was planning on making this service a overnight trip to Greenville to enjoy downtown. I asked the young lady if she had a loaner/used car/shuttle service so we could go to the Greenville Mall and shop while our Lexus was bing serviced. The young la... read more
Im going to show the gm the exact corner im going to back him into: 06/04/2021 I PURCHASED MY 2019 LEXUS ES 350 ON 06/04/2021. TO THIS DAY THE DEALERSHIP HAS NOT PROVIDED MY REGISTRATION DUE TO THEM NOT HAVING THE TITLE. I HAVE BEEN PROVIDED LITTLE INFORMATION AS TO WHAT’S GOING ON WITH THE TITLE AS WELL AS I’VE BEEN TOLD THAT THEY DON’T KNOW WHERE THE TITLE IS LOCATED. THE SALES MANAGER RICHARD THAT I SPOKE WITH HAS BEEN NO HELP TO MY CONCERNS. FROM MY UNDERSTANDING A DEALERSHIP SHOULD SELL ANYONE A CAR WITHOUT THE TITLE BE... read more
I PURCHASED MY 2019 LEXUS ES 350 ON 06/04/2021. TO THIS DAY THE DEALERSHIP HAS NOT PROVIDED MY REGISTRATION DUE TO THEM NOT HAVING THE TITLE. I HAVE BEEN PROVIDED LITTLE INFORMATION AS TO WHAT’S GOING ON WITH THE TITLE AS WELL AS I’VE BEEN TOLD THAT THEY DON’T KNOW WHERE THE TITLE IS LOCATED. THE SALES MANAGER RICHARD THAT I SPOKE WITH HAS BEEN NO HELP TO MY CONCERNS. FROM MY UNDERSTANDING A DEALERSHIP SHOULD SELL ANYONE A CAR WITHOUT THE TITLE BEING THERE OR IN ROUTE TO BEING WITH THEM. I HAVE EVEN SPOKE TO LEXUS CORPORATE ... read more
Business response:
On August 26, 2020 I spoke with Christopher, explained that the auction was unable to get the title to the vehicle he purchased, and that our only option at this point is to purchase the vehicle back at the full purchase price, not costing him any money. I went over this in great detail. He wasn't happy with that and wanted to think it over for a week. Again, I offered to buy the vehicle back and he would receive all of his money. I cannot control that the auction is unable to get the title. Thank You, Steve Reed General Man... read more
Frequently asked questions about Lexus Of Greenville
How is Lexus Of Greenville rated?
Lexus Of Greenville has a 4.6 star rating with 3,717 reviews.
When is Lexus Of Greenville open?
Lexus Of Greenville is closed now. It will open at 9:00 a.m.