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Lexus Of Greenville
- Car Dealers
- Greenville, SC
About this business
Location details
2836 Laurens Rd, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer Service is below standard...unsatisfactory!
Business response:
We are sorry to hear you had a bad experience with us, Chrysanthemum. Our goal is to ensure that our customers are always completely satisfied. Please reach out to me directly so we can rectify this situation. Steve Reed GM sreed@lexusofgreenville.com
I was in market for a Lexus RC 350; I found a nice 2019 RC 350 with low mileage (18,200) at Lexus of Greenville on Cars.com. I spoke to a sales person at the dealership, he confirmed the car was still available and offered to hold the car until we arrived. I expected a 2019 car to have some wear and tear, but there were multiple cosmetic issues. Lexus of Greenville offered to fix the car and apologized profusely for the condition. I agreed to purchase the car on the condition the issues would be fixed. When all said and done... read more
RecommendedBlown away by the service and efficiency
Business response:
Love to hear it, Pate! Thank you for the review and come back any time.
Unhelpful. Difficult to connect with a human, Apparently unconcerned with your problems after you actually reach one.
Business response:
We are sorry to hear you had a bad experience with us, John. Our goal is to ensure that our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Steve Reed GM sreed@lexusofgreenville.com
Recent observations: Requested to eliminate squeak when the steering wheel is turned all the way to the left——Still Squeaks!! No one test drove the vehicle after performing over $1500 on repairs or they would have found that when you apply the breaks with medium pressure the steering wheel “shimmers! Requested that the new salesman evaluate my automobile while being repaired and give me a quote on a new 2021 ES 350 with all the safety features——NO QUOTE, so I have to assume that Lexus of Greenville does NOT want my busine... read more
Not sure if my relatively poor experience is do to a new owner but It did’t go as well a past experiences with the previous group.
RecommendedEvery time I had a problem with my car they gave me a loaner. No questions asked
Business response:
That's what we're here for, Bob! Thank you for the review and come back any time.
RecommendedNo issues with service once appointment was made. I made 4 phone calls requesting a return call re some questions I had before scheduling my service. I never received a return phone call. This is NOT the type service I expect from Lexus. Hope to have better service in the future!
Business response:
Love hearing it, Sandra! Thank you for the review and come back any time.
This dealership offers a disappointing level of customer care. Fir a premium brand they’re the worst in our area.I’ve owned Cadillac, Mercedes& Audi their service center treated me like royalty. This dealership seems absent minded, short-staffed & it’s as though they could care less. Waiting area is out-dated & boilerplate
Frequently asked questions about Lexus Of Greenville
How is Lexus Of Greenville rated?
Lexus Of Greenville has a 4.6 star rating with 3,717 reviews.
When is Lexus Of Greenville open?
Lexus Of Greenville is closed now. It will open at 9:00 a.m.