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Liem Nguyen
- Mortgage Lenders
- Westlake Village, CA
About this business
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Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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PennyMac, Ruben Luna, and Liem Nguyen were terrific in refinancing my mortgage. Everything went smooth and I got a great interest rate that lowered my monthly payment by $193. In fact, the loan was completed sooner than I first expected. It was a great experience.
The response times were slow.
The process was easy. Liam kept me in the loop throughout!
Penny Mac was willing to match competitor interest rates, which was great. The initial person I talked to however, told me one thing which turned out to be inaccurate and a bit frustrating later in the process. I also was not informed of certain information I needed at closing which made that process take a bit longer while a scrambled to find what was needed. Overall though, Penny Mac worked out a good interest rate and a relatively quick time from from application to closing.
Clear information on mortgage insurance and other fees.
There was nothing wrong with the person - Liem was put in a very difficult situation and did the best he could. The process is terrible. We started our loan request in Mid-May and were told there would be no apprasial fee and it should close by the end of June. We were asked for the same documents up to three times. In July, for three weeks in a row - we were told the loan would close 'next week'. This was a refinance with PennyMac who held our original loan and it still took forever.
Our loan processor, Liem Nguyen, was really helpful and patient during the refinancing process. He answered all our questions promptly. However the title company relied on not so accurate information to clear the liens which made the process longer.
From begining to end this was the most flawless and smothest refi and or home loan process I have been a part of. This is my 2nd time refinance in 15 years. I have built 3 homes over the last 20 years and this process was the best by a long shot. The communication from the 1st phone call to the last secured email was clear and concise. Sharing needed documents was simple. An overall joy for something that is usually a pain.
Frequently asked questions about Liem Nguyen
How is Liem Nguyen rated?
Liem Nguyen has a 4.7 star rating with 579 reviews.
When is Liem Nguyen open?
Liem Nguyen is closed now. It will open tomorrow at 9:00 a.m.