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Londonderry Dodge Chrysler Jeep
- Automotive
- Edmonton, AB
About this business
Location details
13333 Fort Rd NW, Edmonton, AB, T5A 1C3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
In the begining I had some issues and decided do not buy a car there anymore however Matt and Stefane called me and make bad experience became a good experience. I am happy that I was able to buy my car and I will recommend Londonderry dealership to my Friends and Family. Thank you Stefane and Matt. You guys rock!!!Â
The sales team at Londonderry were excellent. Defiantly recommend.Â
unscrupulous service advisors. they keep pestering me to get service done on something that was done 6 months ago. also, I was told that they tires need to be replaced because they were worn out on one side, which were not.Â
Business response:
Youâre absolutely right to expect accurate recommendations and consistent communication from our service team. Being contacted about work that was already completed â and receiving information about your tires that doesnât match what you see â is not the experience we want for our customers. Iâd like to personally look into this to understand what went wrong and make sure itâs corrected. If youâre open to it, please reach out to me directly so I can review your file, verify the tire assessment, and ensure youâre not contact... read more
We kept getting emails saying we had to replace stuff until it was over $2,000. We were just being pressured to buy a new vehicle when all we wanted was new tires. We will never come back or recommend you to anyoneÂ
Business response:
Hi Kevin, Weâre sorry to hear that your visit left you feeling pressured â thatâs never our intention. Our teamâs goal is always to provide honest recommendations and help customers make the best decision for their vehicle and budget. Thank you for bringing this to our attention â we appreciate the feedback and will use it to improve how we communicate service recommendations in the future. - JamieÂ
Worst Dealer experience in 35 years. Will never go back. Ripped me off on the trade made up stuff on the bill of sale. Asked 3 times before I gave in and signed to give me my keys to trade in. Totally embarrassed my wife. Your finance guy kept flirting with her and trying to force her into signing and make myself look like an idiot. Then took this Compass back to your shop told it be done in one day it took 3. Then get it. It is totally dirty. The undercoating was sprayed on the rear tailgate sensor so it doesn't work. Will... read more
Business response:
Weâre very sorry to hear about your experience and want to sincerely apologize that we fell short of your expectations. This is not the level of service we aim to provide, and we take your feedback very seriously. Weâve tried reaching out to you directly by phone and email but have not been able to connect. We would greatly appreciate the chance to discuss your concerns in more detail, including your trade-in experience, the condition of your vehicle when it was returned, and the issues with the undercoating. Please contac... read more
I do not recommend this place to anyone Worst place Liars crocks I will never spend a penny here Evil place to be đšâ ď¸Â
3rd in line when service department opened. Was told that it would be a 1.5hour wait but somehow it was over 3 hours for just a simple oil change.Â
Business response:
We value your input and apologize for your experience Charlie . -RaeleneÂ
there is nothing to sayÂ
Business response:
Hey Harpreet. I would love to hear about where we may have fallen short in our dealings with you. If you have a moment, please reach out to me at 780-265-0957 or email me at gsm@londonderrydodge.com Thanks, Jamie Harms General Sales ManagerÂ
Terrible communicationÂ
Business response:
Sorry to hear about your experience Bubacarr, we will work on better communication moving forward. - Jamie Harms General Sales ManagerÂ
Frequently asked questions about Londonderry Dodge Chrysler Jeep
How is Londonderry Dodge Chrysler Jeep rated?
Londonderry Dodge Chrysler Jeep has a 4.4 star rating with 6,815 reviews.Â
When is Londonderry Dodge Chrysler Jeep open?
Londonderry Dodge Chrysler Jeep is open now. It will close at 9:00 p.m. Â