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Londonderry Dodge Chrysler Jeep Ram
- Automotive
- Edmonton, AB
About this business
Location details
13333 Fort Road Northwest, Edmonton, AB, T5A 1C3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 9:00 p.m. | |
| Tue | 09:00 a.m. to 9:00 p.m. | |
| Wed | 09:00 a.m. to 9:00 p.m. | |
| Thu | 09:00 a.m. to 9:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My experience overall was very good. However, I called first to find out how to have chipped keys replaced, and was told to come in anytime, which I did. Assuming this would be a parts purchase I waiting in line at that counter for a number of minutes until someone finally was available to help. When I told them why I was there, he redirected me that the service dept. where I had to wait for a service rep to assist. Once I was dealing with Raelene, she was very knowledgeable and helpful.
The truck I bought was the 4th vehicle I've bought off of you and found the whole experience to have been a bit to pushy and fast paced on the most part. I hardly had time to think of the numbers that were presented before new revised ones were presented. Almost felt like a shell game with numbers hidden into the payments instead of the numbers broken down for me. It wasnt til I got home and looked at the package that I realized that some of the warrenty stuff I wouldnt have bought. I love the truck very much so it made it ... read more
Really good service.
In the begining I had some issues and decided do not buy a car there anymore however Matt and Stefane called me and make bad experience became a good experience. I am happy that I was able to buy my car and I will recommend Londonderry dealership to my Friends and Family. Thank you Stefane and Matt. You guys rock!!!
The sales team at Londonderry were excellent. Defiantly recommend.
Stay away from Londonderry Dodge if you don’t want to be taken advantage of. Three members of my family had negative experiences with vehicle purchases there. Important details were not clearly disclosed, and we were left dealing with significant financial consequences. Based on our experience, I would strongly recommend carefully reviewing every document, asking detailed questions, and getting all promises in writing before purchasing anything from this dealership
unscrupulous service advisors. they keep pestering me to get service done on something that was done 6 months ago. also, I was told that they tires need to be replaced because they were worn out on one side, which were not.
Business response:
You’re absolutely right to expect accurate recommendations and consistent communication from our service team. Being contacted about work that was already completed — and receiving information about your tires that doesn’t match what you see — is not the experience we want for our customers. I’d like to personally look into this to understand what went wrong and make sure it’s corrected. If you’re open to it, please reach out to me directly so I can review your file, verify the tire assessment, and ensure you’re not contact... read more
We kept getting emails saying we had to replace stuff until it was over $2,000. We were just being pressured to buy a new vehicle when all we wanted was new tires. We will never come back or recommend you to anyone
Business response:
Hi Kevin, We’re sorry to hear that your visit left you feeling pressured — that’s never our intention. Our team’s goal is always to provide honest recommendations and help customers make the best decision for their vehicle and budget. Thank you for bringing this to our attention — we appreciate the feedback and will use it to improve how we communicate service recommendations in the future. - Jamie
Worst Dealer experience in 35 years. Will never go back. Ripped me off on the trade made up stuff on the bill of sale. Asked 3 times before I gave in and signed to give me my keys to trade in. Totally embarrassed my wife. Your finance guy kept flirting with her and trying to force her into signing and make myself look like an idiot. Then took this Compass back to your shop told it be done in one day it took 3. Then get it. It is totally dirty. The undercoating was sprayed on the rear tailgate sensor so it doesn't work. Will... read more
Business response:
We’re very sorry to hear about your experience and want to sincerely apologize that we fell short of your expectations. This is not the level of service we aim to provide, and we take your feedback very seriously. We’ve tried reaching out to you directly by phone and email but have not been able to connect. We would greatly appreciate the chance to discuss your concerns in more detail, including your trade-in experience, the condition of your vehicle when it was returned, and the issues with the undercoating. Please contac... read more
Frequently asked questions about Londonderry Dodge Chrysler Jeep Ram
How is Londonderry Dodge Chrysler Jeep Ram rated?
Londonderry Dodge Chrysler Jeep Ram has a 4.4 star rating with 7,193 reviews.
When is Londonderry Dodge Chrysler Jeep Ram open?
Londonderry Dodge Chrysler Jeep Ram is closed now. It will open at 9:00 a.m.