Londonderry Dodge Chrysler Jeep Ram

Chris/Catherine F. 

on Birdeye

3 years ago

Well had a oil leak in my 2021 Durango oil filter i guess was the problem thats what i was told , so i have to pay for a full oil change and a shampoo to wash the oil off the bottom of my vehicle. Why did i have pay for all of it half would have been fine , but the people in service just dont give a shit about customer service and keep the customer coming back . So after this ordeal i will NEVER darken the Londonderry dodge dealer doors again . My vehicle will go to another dealership even going out of my way to do it ....... read more

ABDELRHAM E. 

on Birdeye

3 years ago

Londonderry Dodge charged me diagnostic twice, as before I drop my truck I was already done this diagnostic at different mechanic and he asked me to go to this dealership because the needed part has to be ordered and programmed by dealer “Electronic power steering rack”. I tried to call many times and explain, but they refused to get back the $240 diagnostic, which is not fair. I also called many times to report that the steering wheel heat is not working after they done this service of replacing this rack, but with no respo... read more

Franz C. 

on Birdeye

4 years ago

I have been coming back for the 2nd time now to get the rattling noise fixed in my engine. Yes they changed a few things but still the rattling is there. 

Alan C. 

on Birdeye

4 years ago

Buying a vehicle is Buying a vehicle, its expensive, but of the many places that i could have gone, i think i found one that actually cares. Everyone I've met from sales to parts to service has put in a great effort to be very helpful. 

Ashleigh O. 

on Birdeye

4 years ago

My truck is not even 2 years old and I am being told I need $1000 in repairs? Further, the whole reason for my visit was my washer fluid was not spraying. All to be told I somehow disconnected the hose and this is not covered? The hose is not visible from the outside, I cannot reach the window due to my height and I park in heated underground so it’s not from “scraping snow” 

Lois M. 

on Birdeye

4 years ago

I always bring my vehicle to this dealership for service - arranged for an appointment by phone, was able to come in on the day that I asked for - waited on site for the work to be done - my vehicle was repaired that day( thermostat not working - no heat) drove home in a very warm vehicle - happy customer 

SUKHMAN S. 

on Birdeye

4 years ago

I bought new Jeep Wrangler from london derry dodge when i was buying jeep they promised a 4 full tanks of gas . After that i bought jeep and they are behaving really rude and giving a really bad customer service and aren’t giving a 4 tanks of gas which they promised . I am really disappointed with them. Thanks 

Peter K. 

on Birdeye

5 years ago

My experience was a very bad one. I will never come back and will not refer anyone to you.. I was there 2 hours for oil change. Came back because some signs were showing on my dashboard that need programming, I spent 3 hours and they unable to do it. I went home and was able to do it myself. The Manager did not help.l 

Josh K. 

on Birdeye

5 years ago

-Customer assistance was terrible... she must have been in a bad mood that day. -Called the wrong phone number to let me know it was done. -The price of things just seemed to go up.