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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
I got a shrimp burger and shaken fries -- both were really good! The flavors reminded me of the ones I used to have back in Korea, which made me feel nostalgic. However, the wait time was way too long. There were only two people ahead of me, yet dozens waiting for their orders. It took a little over 40 minutes to get my food, which is pretty crazy for a fast food spot. Great taste, but they really need to work on their speed and order management.
Business response:
We apologize for the excessive wait time you experienced, Mary. We understand how frustrating it must have been to wait over 40 minutes for your order when there were only two people ahead of you - that's completely unacceptable for fast food service. While we're grateful you enjoyed the authentic flavors of your shrimp burger and shaken fries that brought back those nostalgic memories of Korea, we know that great taste means nothing when paired with poor service timing. We'll work hard to address our speed and order managem... read more
I heard that after grand opening there was a ridiculous wait time. So I waited until the hype died down a little. So I finally went and there were almost nobody 1 hour before closing, and only 3 cars in front of me in the drive-thru HOWEVER, we ended up waiting 25 minutes to pick up our food after ordering in drive-thru Food wise it's literally same taste/flavor as what you get in Korea which is good and bad depending on your taste. Which also means that burgers + sauce are on the sweeter side than your typical American fas... read more
Business response:
Your feedback is invaluable to us, and we sincerely apologize for the 25-minute wait you experienced in our drive-thru. We understand how frustrating it must have been to wait that long for fast food, especially when there were so few customers ahead of you. We're glad you enjoyed the authentic Korean flavors of our burgers and sauce, and we're committed to improving our service speed so you can get your food faster. We hope to welcome you back soon for a much quicker experience.
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.5 star rating with 581 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is closed now. It will open at 10:00 a.m.