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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
I ordered two Double Bulgogi Burgers to go, but when I got home, I discovered that I had been given two Double Shrimp Burgers instead. The shrimp burgers were even wrapped in Double Bulgogi Burger packaging,
Business response:
We are disappointed to hear about the order mix-up you experienced with your Double Bulgogi Burgers. It's completely understandable how frustrating it must have been to receive Double Shrimp Burgers in the wrong packaging. We sincerely apologize for this confusion and will address this with our kitchen team to improve our order accuracy and packaging processes. We'll work hard to make sure your next visit is better.
The food was so terrible that even one star feels too generous. It was too cold inside and food was bad.
Business response:
We apologize for the poor experience you had at our location, Yoonha. We understand how frustrating it must have been to receive food and dine in an uncomfortably cold environment. Your honest feedback helps us identify areas where we need to improve, and we take these concerns seriously. We hope to welcome you back soon for a much better experience.
We got our order quickly, but when we got home we found out that instead of a double shrimp burger they gave us bulgogi deluxe burger. This is the second time we ordered shrimp but got a bulgogi burger instead. The food was still warm and good but we were disappointed :(
Business response:
Thank you for sharing your feedback, Sha. While we're glad your meal arrived quickly and warm, we are incredibly sorry for getting it wrong a second time. Receiving a bulgogi deluxe instead of your double shrimp burger again is completely unacceptable. We are addressing this specific pattern with our kitchen team to fix our accuracy. We would love the chance to make this up to you—please call our location directly for further assistance.
Food is ok - But, if you do not know how to improve your speed of making burgers pls don't make any promotions! It's going to scare customers away. Ordered at 7:10pm for the Mother's Day promo, had to wait for more than one hour to get the food. This is not a fast food restaurant. Albert's is frustrated because you didn't improve and learned from your grand opening nightmare.
Business response:
Thank you for the feedback, Miles. We apologize for the long wait you experienced during our Mother’s Day promotion. High-volume holiday events definitely push our capacity; we know a long delay isn't the fast-food experience you expect from us. We appreciate you coming back to see us since our opening, and we are actively using your notes to better streamline our kitchen operations and service speed during major promotions. We hope to show you a much quicker turnaround on your next visit.
First time coming to try this place and I just have to say the staff is terrible. The workers look like they hate their job. I'm not sure where they go but they seem to enjoy hiding from customers rather than actually helping them. That's why I had to order at the kiosk. Some girl then came out called my order number and left the food on the counter and went back to hiding. I'm not sure what kind of place you're running but it's definitely not a restaurant worth coming back to. The food was mid quality at best. At least the ... read more
Business response:
Thank you for providing this detailed and honest experience of your visit. We would like to offer our sincerest apologies for the unacceptable experience you had with our staff. Reading about the lack of care and professionalism you encountered is truly distressing for us, as it goes against everything we stand for as a hospitality business. Please be assured that your feedback has been brought to the immediate attention of our upper management. We are taking firm steps to address the behavior you described and are implement... read more
I remember all the hype about this place, but I waited months after the opening to give them time to get their stuff together. service was fine and fast. But I think that's where the good stuff stops. Tried the double bulgogi burger and unfortunately it was coldish. And it was not a down time either, I came Sunday lunch time and there were no tables left. So not sure why they felt they had to precook the burger and not keep it warm at least. It has a sweet mayo, meh, and tons of lettuce which was nice. Fries were crispy and ... read more
Business response:
Thank you for your patience in waiting for the initial rush to subside before visiting us, and for sharing such thorough feedback on your experience. We are pleased that you found our service efficient and our environment clean, but we sincerely apologize that the quality of your meal did not meet those same standards. It is concerning to hear that the food was served at an unsatisfactory temperature, especially during a busy Sunday lunch service. We take your feedback regarding our food preparation and holding protocols ver... read more
Had a genuinely frustrating experience at Lotteria in Fullerton. The food quality was shockingly poor--everything tasted like it had been sitting out way too long. My burger was dry, barely warm, and just bland across the board. Nothing tasted fresh, and the textures were off enough that I didn't even want to finish it. Honestly, it reminded me of the decline you see at places like KFC or other big fast food chains that lost their edge where consistency drops, quality slips, and it starts to feel like nobody's paying attent... read more
Business response:
Thank you for sharing your honest and detailed feedback with us. We would like to offer our deepest and most sincere apologies for the unsatisfactory experience you had at our Fullerton location. We are truly sorry that we provided such a disappointing first impression and failed to meet even the most basic expectations for quality and freshness. It is regrettable to hear that our meal was so far from the standards you deserved. Please be assured that we are taking your feedback very seriously as a firm reminder of the areas... read more
The chicken bowl was my favorite, drove over here the other day looking forward to it but found out that they don't sell chicken anymore
Business response:
Thank you for being a loyal fan of our Chicken Bowl. We sincerely apologize for the disappointment and inconvenience you experienced after driving to visit us, only to find that the menu had changed. As we continue to refine our offerings at this location, we occasionally make difficult decisions to streamline our menu to ensure the highest quality for our core items. Your feedback is incredibly valuable to us, and we have shared your request with our culinary team to help guide our future menu planning and potential seasona... read more
Do not ever go here. This place turned into a joke. Today, I went here for late lunch. This was my second time visit after the grand opening. Inside of the restaurant was empty, and I could understand the exact reason right after I received my order. I ordered one bulgogi burger combo, and it was an absolute trash for almost 14 dollars. French fries were cold, and the beef patty inside of the hamburger was very small and super dry. The bulgogi burger sauce wasn't the same sauce that I tasted during their grand opening. This ... read more
Business response:
Thank you for providing such detailed and thorough feedback regarding your recent visit. We sincerely apologize for the significant disappointment you experienced. It is truly regrettable to learn that the food quality and freshness you encountered did not reflect the standards we strive to maintain, especially compared to your experience during our grand opening. We take your specific observations regarding the changes in our sauce, the texture of the patty, and the freshness of our produce very seriously. Providing a meal ... read more
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.7 star rating with 715 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is closed now. It will open at 10:00 a.m.