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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Terrible food. Heard all the hype when it first opened and decided to come here. I'm the only one dining inside. Not even one car at drive thru. I'd rather eat mcdonald than here. Food taste horrible. Korea will be very disappointed
Business response:
Bob, we are sorry the food did not land for you. We would like to know what you ordered so we can look at it specifically. Please send us a message if you are open to sharing.
I was looking forward to trying out lotteria but service and food were severely disappointing. I came during a lunch rush (12:30 pm) and the staff was disorganized. You can see in the food was piling up, no one to give out orders, drive thru was gridlocked and there were 3 guys making food. Not a sign order went out for 15 mins. There was no one manning the fries station so it took even longer for the person completing orders. I don't really blame the workers....there was clearly no structure. There were some workers jumping... read more
Business response:
Thank you for the detail and the photo. Our anniversary promotion brought in more people than we were staffed for that day, but that is our planning problem, not yours, and fifteen minutes with orders sitting on the line is not acceptable either way. We had people cooking and no one dedicated to handing orders off, which is exactly what you saw. Starting this week we are adding staff for lunch and weekend peaks and assigning one person to order handoff. If you are willing to give us another try, please message us first and w... read more
I ordered the rice bowl. The presentation was terrible. Looked like someone just threw the ingredients together without care. The burger was dry and the lettuce stale. The fries when cold. The chicken sandwich was the best of item in the order with tasty seasoning. With all the hype about Lotteria we expected more. We will not be returning.
Business response:
Blanca, thank you for the honest feedback. Dry burger, stale lettuce, and cold fries are not what we want going out, and the rice bowl should look better than that. We are reviewing our hold times and line checks so food does not sit before it reaches you. We are glad the chicken sandwich landed well, but that does not make up for the rest of the order. If you would give us one more chance, please message us and we will take care of your visit.
After seeing billboards for this place, I honestly thought it had to be some amazing new burger spot. Unfortunately, my experience was the exact opposite. The food didn't make a good first impression. The presentation alone left a lot to be desired. The Chicken Sandwich looked hastily assembled, with a squished bun, lettuce spilling everywhere, and a giant chicken filet awkwardly hanging out the sides. The Shrimp and Bulgogi Burger looked just as sloppy. I can't believe they would think that it was OK to serve the burgers t... read more
Business response:
We are disappointed to hear that your first visit to LOTTERIA Fullerton fell so far short of your expectations, Monique. We sincerely apologize for the poor presentation of the Chicken Sandwich and Bulgogi Burger, the underwhelming flavors, and especially for the Fried Chicken Sandwich not reflecting what was advertised — that is not the standard we want to hold ourselves to. The fact that your specific request for extra melting on the cheese still went unaddressed makes this even more frustrating, and we completely understa... read more
I was pretty disappointed with the food. The burger tasted off, like something wasn't quite right. The fries looked dark brown, as if they had been refried, and they tasted like they were cooked in old oil. Overall, the quality was poor. The only thing I actually enjoyed was the Pepsi. At least the Pepsi was good -- this place might be more of a Pepsi spot than a burger spot.
Business response:
Thank you for sharing your concerns, Sohee. We genuinely appreciate you taking the time to let us know about your experience. We are truly sorry that the burger tasted off and that the fries appeared dark and seemed cooked in old oil, as that is not the quality we want to serve to anyone. We will be addressing these food quality issues seriously, and we hope to have the chance to give you a much better experience. We'll work hard to make sure your next visit is better.
I was pretty disappointed with the food. The burger tasted off, like something wasn't quite right. The fries looked dark brown, as if they had been refried, and they tasted like they were cooked in old oil. Overall, the quality was poor. The only thing I actually enjoyed was the Pepsi. At least the Pepsi was good -- this place might be more of a Pepsi spot than a burger spot.
Business response:
We sincerely apologize for the disappointing experience at LOTTERIA Fullerton. The issues with the burger and fries are unacceptable and fall short of our standards. We're glad the Pepsi was enjoyable, and we hope to provide a much better experience on your next visit.
Cool to try once but def not worth the hype lol. Bulgogi fries were okay at best, fries tasted weird... burger was okay at best too. I'd rather just go to kbbq lol
Business response:
We take your feedback seriously, Dominique. We genuinely appreciate you taking the time to share your thoughts. We're sorry to hear that the bulgogi fries and burger didn't quite hit the mark for you, that's not the experience we want for our guests, and your honest feedback helps us do better. We'll work hard to make sure your next visit is better.
1 star cause fries were hot and I can't leave a 0- 2nd star because they serve Pepsi. Nothing special about this place. Shrimp burger was tasteless. Tartar sauce carried it. Asked for any type of house sauce they said we only have ketchup. Wouldn't come back. Seems like a worst version of Burger King if Burger King was Korean.
Business response:
We are sorry to hear that your visit fell short of what you were hoping for, Ryan. We hear your frustration with the shrimp burger being tasteless and the limited sauce options. We'll work hard to make sure your next visit is better.
They don't melt their cheese. Bulgogi is not my taste at all. Last time I'm ever eating anything "bUlLgOgi" style. They forgot my sauces (if they have any)
Business response:
We're sorry for the melted cheese and missing sauces, Alex. That's not the standard we aim for at LOTTERIA Fullerton. We apologize for falling short and hope to give you a better experience next time.
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.8 star rating with 772 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is closed now. It will open tomorrow at 10:00 a.m.