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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
"Lotteria's Bulgogi Burger in Korea was a taste I could never forget. So living in the U.S., I was really excited to try it again here -- but the moment I took a bite, I was so disappointed. The flavor was completely different, and the quality was so poor compared to the one in Korea."
COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. The staff also wears gloves when handling food. There are some hand sanitizers available for customers to use. This place is available for take outs and has some indoor & outdoor seating available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination... read more
Business response:
We are sorry to hear that your recent visit to LOTTERIA Fullerton didn't meet your expectations, Vivian. I sincerely apologize for the bland chicken and fries, the hard texture of the food, and the small portions you received - that's definitely not the quality experience we want to provide. We take your feedback about the chicken having too much batter and not enough meat very seriously, and we'll work with our kitchen team to address these preparation issues. Thank you for acknowledging our friendly staff, and we're commit... read more
Lotteria was founded in Japan in 1972 by the Lotte Group's Japanese branch (Lotte Holdings). So yes -- the original Lotteria is a Japanese company. Chat Gpt Said lotteria begin from Japan not Korea Lotteria came to open Korea at 1979 I do not understand why japanese company act like first korean K burger open in US fullerton And burger are so small and expensive less quality small burger 2 times expensive than original Lotteria price in Korea Lotteria in Korea dirt cheap burger no popular in korea and employee are not f... read more
Business response:
We apologize for any inconvenience and truly appreciate you taking the time to share your detailed feedback, Joon. We understand your concerns about the pricing, portion sizes, and quality of our burgers, as well as your experience with our staff's friendliness and customer service. Your feedback about these important aspects of your visit helps us recognize where we need to improve, and we take your comments about our food quality and service standards seriously. We'll work hard to make sure your next visit is better.
Nothing to write home about. Food was pre-cooked and NOT fresh. Both beef & shrimp burgers were terribly cold same with the fries. The onion shake it fries had a sweet taste to it. Was expecting more of a savory taste. The cheddar shake it fries were worse. Tasted awfully artificial. The bulgogi fries came with very small amount of meat. Again fries were cold. No wonder the wait was only 6 mins to get our food. Went on a Saturday evening at 5:45pm. Would not return as In/Out is much better and the quality is fresh.
Business response:
It's unfortunate to hear about your disappointing experience with us, Kaylee. We sincerely apologize that your beef and shrimp burgers, along with all your fries, were served cold and that the food wasn't fresh as it should be. We understand your frustration with the artificial taste of the cheddar shake it fries, the unexpectedly sweet onion shake it fries, and the small portion of meat on your bulgogi fries. We take your feedback seriously and will work hard to ensure our food quality and temperature standards are properly... read more
Hype is real! Long lines and price is gold. Food is overrated. Service is fine. Place is a typical food chain nothing special.
Business response:
We are concerned to hear that your experience at LOTTERIA Fullerton didn't meet your expectations. We sincerely apologize that you found our food overrated and felt the long wait times and pricing didn't match the value you received. Your feedback about the hype not living up to reality is important to us, and we take these concerns seriously. We'll work hard to make sure your next visit is better.
Food was okay. But the most disappointing thing was that they got my order wrong. They repeated my order correctly but when I finally checked.. they were missing a whole burger. They didn't even give me a receipt so I can't even prove that my burger was missing.
Business response:
Hi Brian, We sincerely apologize for falling short of your expectations. It’s extremely disappointing to hear that your order was missing an entire burger, especially after it was repeated correctly at the counter. We completely understand how frustrating this must have been, particularly without a receipt to reference. This is not the standard we aim to uphold, and we take this matter very seriously. If you could reach out to us at (657) 217-0760, our team will gladly review your order history and ensure that the missing b... read more
Just went to try this place out drove all the way down there fkkkknnn thing was nasty cheaper version of Burger King whopper .. a famous star will be better Lotteria slapped my burger with a shit tone of mayo ! The thing was dripping with mayo disgusting the fries where cardboard dry an hard n then added the cheese smelled like asss
Business response:
We are sorry to hear about your disappointing experience with us, Manny. Your feedback about the excessive mayo on your burger and the dry, hard fries is completely unacceptable, and we sincerely apologize for serving food that didn't meet our quality standards. We take these concerns seriously and will work with our kitchen team to ensure proper preparation and freshness of all our menu items. We'll work hard to make sure your next visit is better.
They had burgers that were precooked and didn't taste that fresh. Being freshly open not a very good start for this restaurant. The service was just mediocre and wish the workers took more pride. Drive thru took forever and will prob just end up going McDonald's.
Business response:
Sorry for any inconvenience caused during your visit to LOTTERIA Fullerton. It's unfortunate to hear that your burgers weren't fresh and that our service didn't meet your expectations, especially during our opening period. We understand your frustration with the long drive-thru wait time and will work hard to address these issues with our team to ensure fresher food preparation and more efficient service. We'll work hard to make sure your next visit is better.
I honestly dislike giving reviews like this but scroll through my pictures and you'll see why it's meh. Starting out, walking in. There's a cashier where you can place your order with or two touchscreens you can use. I was there for the TXT post card promotion. And I placed my order with the cashier, paid and got my receipt. My order was called and I received my order. I realized that they didn't give me my postcards. I went back up there and the girl was like no I gave you everything. I explained that I didn't get my pos... read more
Business response:
We apologize for falling short of your expectations during your visit, Mandi. Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the confusion with your TXT postcard promotion and how that situation was handled - that's not the level of service we strive for. We also apologize for the lack of attentiveness when you needed ketchup, as well as the issues with your bulgogi burger being overly sweet and your shrimp burger being over-sauced. Your concerns about food presentation and... read more
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.5 star rating with 538 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is open now. It will close at 10:00 p.m.