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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Overhyped and overpriced. The picture is nothing like what was served. Photo shows the burgers with green lettuce leaves and they used sliced iceberg lettuce, not the same. Our burger came out at room temp while they had the ac on blast for no reason.
Business response:
Please accept our sincere apologies for your recent experience. We truly appreciate you taking the time to share your feedback with us, as it helps us continue improving our service and quality. Your comments have been shared with our team, and we will work hard to provide a better experience moving forward. We hope to have the opportunity to welcome you again and serve you better next time.
Please include ketchup with fries even if customers forget to ask. Even mcdonalds is generous enough to do so. We got the bibim rice burger and the shrimp burger. Shrimp burger is good and is the only thing that will keep us coming back. Bibim rice burger was a terrible experience. It's so big that it's hard to eat and it breaks apart easily. It would need to be a plated item. Taste was also meh. Had the other items like the popcorn chicken and the bulgogi burger before but those didn't stand out. Shrimp burger is definitely... read more
Business response:
Please accept our apologies for the disappointing experience during your recent visit, John. We appreciate you pointing out the issue about including ketchup, and we understand how that could have made the bibim rice burger difficult to enjoy. We’re glad to hear you liked the shrimp burger, and we truly value your honest feedback about the rest of our menu. We'll work hard to make sure your next visit is better.
I had the bulgogi burger and fries with the onion sauce. It was honestly the worst burger I've had in a very long time. It was dry and honestly put together pretty sloppy. It reminded me a lot of the McRib at McDonald's. Gross. The fries were fine until I added the onion powder. It made them sweet...like caramel weirdly. Super artificial. My friend had a shrimp burger which he liked but had been there before and asked me not to get him fries. He went somewhere else for his fries. Service was friendly enough. But the burger ... read more
Business response:
We regret to learn that your recent dining experience, Drew, did not meet your expectations. Your feedback regarding the quality of ingredients is appreciated, and we are committed to implementing improvements to ensure a more satisfactory experience for future customers.
Bulgogi burger was legit a 1/5, sad looking overcooked, artificial tasting pseudo meat with a fake sauce and a below Burger King tier bun, sad lettuce and was so unenjoyable I stopped eating it after 4 bites... even though I was hungry and wanted to love this place. I love Korean food, and wanted to support. The shrimp burger was a 2/5, extra point because the sweet sauce was a 2/5 not a 1/5, but still way too artificial and too sweet. The shrimp patty has too much filler. I'm sincerely disappointed and Lotteria, you will ru... read more
Business response:
Thank you for your honest and detailed feedback. We’re truly sorry that your experience did not meet expectations, especially knowing you came in wanting to support and enjoy our food. Your comments regarding ingredient quality, flavor, and freshness will be shared with our management and corporate teams for review. Feedback like this is important to us, and we appreciate you taking the time to speak up. Please know that this feedback will be shared with our management and corporate teams for review. Consistency, ingredient ... read more
From what I heard, Lotteria is a great fast food spot in Korea, so I was interested in this opening and finally tried it. It's located in Fullerton, but I gotta say, I'm pretty disappointed in this launch. Maybe my expectations were too high, but the food was very much on the "It could've been better" side of things. I'd prefer to drop a 2.5 star, but it's not quite a 3 star in my opinion. The service is good, but I want to focus on the food itself here. I tried the bibim rice burger and shake it fries. The burger was genui... read more
Business response:
We are sorry to hear that your first experience at LOTTERIA Fullerton didn't meet the expectations you had based on what you'd heard about our Korean locations, Ky-Anh. I sincerely understand your frustration with the bibim rice burger not living up to the concept, and I appreciate you acknowledging that our service was good while being honest about the food quality. Your detailed feedback about wanting to love us as a fast food option but feeling the current quality isn't quite there yet helps us understand exactly where we... read more
How hard it is to order burger well done, no bread, just lettuce. Costumer service poor, food : worst hamburger ever. Do not come to this place.
Business response:
We’re very sorry that your special request was not properly accommodated, and we sincerely apologize for the frustration this caused. That is not the level of service or care we aim to provide our guests. We would truly appreciate the opportunity to make this right. Please feel free to call us directly at (657) 217-0760, and we will be happy to personally review your request and prepare your meal again according to your preferences. Thank you for bringing this to our attention, and we hope to have the chance to provide you w... read more
I wanted to love this place. I have seen it all over social media and it looks delicious that I just had to bookmark this place. Lets start by the wait time. I went through the drive thru near 1:30p on a weekday. There was no line. I was the only vehicle. No car infront or behind me. It waited 7minutes to get food from the time I paid. I ordered the shrimp burger combo. It includes a drink and fries. You can choose between onion or cheese flavored fries. I chose cheese. To my allergy friends....the buns has sesame. So make... read more
Business response:
We regret to learn that your recent visit to LOTTERIA Fullerton did not align with your anticipated experience, particularly after having been influenced by our social media presence. Please accept our sincere apologies for the extended wait time experienced while utilizing the drive-thru service, despite the absence of other visitors. We also acknowledge the unsatisfactory quality of the shrimp burger, characterized by dryness and inadequate sauce, as well as the condition of the fries, which reportedly tasted stale. Furthe... read more
Their burger is nothing compare to their advertise. On the advertisement they show at least a 1/4 lb burger. They also show green leaf fresh lettuce. They serve a small patty where it looks like all bun. The lettuce is the white part leaf of iceburg lettuce and a very small portion.. Not worth the money. Total false advertisement.
Business response:
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Our advertising images are intended to showcase our burgers in their best presentation. Still, we understand how disappointing it can feel when the actual product does not match what you anticipated. We take concerns about portion size and ingredient quality very seriously and will be sharing your feedback with our kitchen and management teams to ensure better consistency moving forward. We app... read more
The chicken bowl I ordered was good, but I left feeling unsatisfied because of what happened during my visit. The manager was rude to her employees and did not help them at all. She stayed on her phone while the employees were working hard. I'm not sure what her name was, but she was wearing a different uniform, so I could tell she was a manager. Watching that behavior made the environment uncomfortable and ruined what could have been a good experience.
Business response:
Thank you for sharing your concerns about your recent visit to LOTTERIA Fullerton. I sincerely apologize that the unprofessional behavior you witnessed from our management made your environment uncomfortable and overshadowed what could have been a positive experience. While I'm glad you enjoyed the chicken bowl, the situation you described with our manager staying on her phone and being rude to employees is completely unacceptable and does not reflect our values. We take this feedback seriously and will address this matter i... read more
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.6 star rating with 609 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is closed now. It will open tomorrow at 10:00 a.m.