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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Had a genuinely frustrating experience at Lotteria in Fullerton. The food quality was shockingly poor--everything tasted like it had been sitting out way too long. My burger was dry, barely warm, and just bland across the board. Nothing tasted fresh, and the textures were off enough that I didn't even want to finish it. Honestly, it reminded me of the decline you see at places like KFC or other big fast food chains that lost their edge where consistency drops, quality slips, and it starts to feel like nobody's paying attent... read more
Business response:
Thank you for sharing your honest and detailed feedback with us. We would like to offer our deepest and most sincere apologies for the unsatisfactory experience you had at our Fullerton location. We are truly sorry that we provided such a disappointing first impression and failed to meet even the most basic expectations for quality and freshness. It is regrettable to hear that our meal was so far from the standards you deserved. Please be assured that we are taking your feedback very seriously as a firm reminder of the areas... read more
The chicken bowl was my favorite, drove over here the other day looking forward to it but found out that they don't sell chicken anymore
Business response:
Thank you for being a loyal fan of our Chicken Bowl. We sincerely apologize for the disappointment and inconvenience you experienced after driving to visit us, only to find that the menu had changed. As we continue to refine our offerings at this location, we occasionally make difficult decisions to streamline our menu to ensure the highest quality for our core items. Your feedback is incredibly valuable to us, and we have shared your request with our culinary team to help guide our future menu planning and potential seasona... read more
Do not ever go here. This place turned into a joke. Today, I went here for late lunch. This was my second time visit after the grand opening. Inside of the restaurant was empty, and I could understand the exact reason right after I received my order. I ordered one bulgogi burger combo, and it was an absolute trash for almost 14 dollars. French fries were cold, and the beef patty inside of the hamburger was very small and super dry. The bulgogi burger sauce wasn't the same sauce that I tasted during their grand opening. This ... read more
Business response:
Thank you for providing such detailed and thorough feedback regarding your recent visit. We sincerely apologize for the significant disappointment you experienced. It is truly regrettable to learn that the food quality and freshness you encountered did not reflect the standards we strive to maintain, especially compared to your experience during our grand opening. We take your specific observations regarding the changes in our sauce, the texture of the patty, and the freshness of our produce very seriously. Providing a meal ... read more
Worst fries I have ever tasted. The powder makes it even worse. I'm glad I wasn't the one that had to wait in a 3 hour line during the grand opening months ago. The burgers are so meh, nothing special. I'm sure this place will close down as nobody really goes there anymore. This place makes McDonald's look appetizing. Don't waste your money or hunger here. Service was also meh.
Business response:
Thank you for sharing your constructive feedback to help us improve. We sincerely apologize that our food and service did not meet your expectations and that your experience was disappointing. We take your comments regarding the flavor profile of our seasoned fries and the quality of our burgers very seriously. Providing a unique and satisfying meal is our top priority, and it is clear we fell short during your visit. Please be assured that we are sharing your feedback with our culinary and service teams to re-evaluate our p... read more
This place is straight up overpriced.Garbage do not waste your time went there the other day after all the hype was over.Those burgers are tiny and disgusting
Business response:
Dear Michael, please accept our sincere apologies for the unsatisfactory experience you encountered. We regret that our burgers did not meet your expectations, and we acknowledge your feedback regarding the pricing and portion sizes. We are committed to providing a superior dining experience at LOTTERIA Fullerton and understand your disappointment. We are taking steps to improve our service and ensure a more positive visit in the future. We appreciate your honest feedback and look forward to the opportunity to serve you bett... read more
Lotteria hamburger is terrible right now. It's a waste to give one star. I don't want to give it. Bulgogi hamburger has an old meat, so it smells bad, and the shrimp burger smells fishy. If you keep it like this, the store will have to close. It's best to keep the taste of the food like the first time, and you have to check it from time at the head office. I want to see the new Lotteria again
Business response:
Please accept our apologies for the disappointing experience you had with our bulgogi hamburger and shrimp burger. The issues you raised are completely unacceptable to us, and we take your feedback regarding the quality of our meat and shrimp very seriously. We have shared your review directly with our management and head office teams to ensure our kitchen standards are strictly enforced. We agree that maintaining the original, fresh taste is non-negotiable, and we are committed to fixing these issues right away. We want to ... read more
BRING BACK THE CHICKEN BOWL. Disappointing that you changed the menu, will not be coming back.
Business response:
Thank you for sharing your honest feedback with us. We understand how disappointing it is when a favorite menu item is no longer available. We are actively monitoring our customers' responses to our recent menu changes and will be incorporating this feedback into our future offerings. Your input is invaluable as we strive to create a menu that truly serves our community. We’re committed to making things right and hope you'll give us another chance to impress you in the near future.
Came here because it was so popular when it first opened. Crowd finally calmed down so we visit today. Its clean, fast service. But the food just isnt our cup of tea. Food is very sweet. The cheese chicken wasnt that appetizing for us. If you like this food then maybe its for you. But if you're not used to eating food like this where its sweet umm you might not like it. Thankful to finally try it. :)
Business response:
Thank you very much for visiting and for sharing your thoughtful feedback with us. We truly appreciate you taking the time to try us after hearing about us since our opening. We’re glad to hear that you found the space clean and the service fast. We also sincerely value your comments on the menu, as they help us better understand different preferences and expectations. Feedback like yours is important to us, and we will continue to reflect on it as we work to refine and improve the overall experience for our guests. Thank yo... read more
I've been to many Lotteria locations over the years, so I was genuinely excited to try the first California location. The exterior is adorable and inviting. Unfortunately, the excitement quickly faded once I stepped inside. The store was completely empty, yet the staff seemed unfriendly and avoided eye contact. After standing there for a few moments feeling unwelcome, I decided to order from the touchscreen instead. Before my food was ready, I tried to use the restroom and realized it required a code. I waited for someone t... read more
Business response:
Thank you for taking the time to provide such detailed and constructive feedback regarding your recent visit to our California location. We sincerely apologize that your experience did not reflect the high standards we strive to maintain at Lotteria. Please be assured that we take your concerns very seriously. We are currently conducting a comprehensive review of our internal service training and facility management—including our dining area safety and restroom maintenance—to ensure a more welcoming and seamless environment ... read more
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.7 star rating with 688 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is closed now. It will open at 10:00 a.m.