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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
The chicken bowl I ordered was good, but I left feeling unsatisfied because of what happened during my visit. The manager was rude to her employees and did not help them at all. She stayed on her phone while the employees were working hard. I'm not sure what her name was, but she was wearing a different uniform, so I could tell she was a manager. Watching that behavior made the environment uncomfortable and ruined what could have been a good experience.
Business response:
Thank you for sharing your concerns about your recent visit to LOTTERIA Fullerton. I sincerely apologize that the unprofessional behavior you witnessed from our management made your environment uncomfortable and overshadowed what could have been a positive experience. While I'm glad you enjoyed the chicken bowl, the situation you described with our manager staying on her phone and being rude to employees is completely unacceptable and does not reflect our values. We take this feedback seriously and will address this matter i... read more
2 stars for the staffs who handed out water and umbrella for the lines. Food was not worth the long wait under the sun
Business response:
We are sorry to hear that your experience didn't meet your expectations, Maxwell. While we appreciate you recognizing our staff's efforts to provide water and umbrellas during the long wait, we sincerely apologize that the food was not worth the wait under the sun. We take your feedback seriously and will work to improve both our service speed and food quality to ensure a better experience for all our customers. Thank you again for sharing your honest feedback.
When they first opened the business, there were lines to the corner of the block. So I had to try their food, and I wasted my hour wait for food that I rather eat in a nice Korea restaurant then this gor the price I paid, well now I pass by and lo and behold!!! No lines very little customers probably first timers. So I will not step in again . The pictures of the food do not look like the food they give. Very little meat, soggy, and pricy for what your getting, if this restaurant want to survive then lower the prices and or... read more
Business response:
We apologize for falling short of your expectations during your visit to LOTTERIA Fullerton. We understand your frustration with the long wait time, the difference between our food photos and what you received, and concerns about portion size and pricing. Your feedback about receiving very little meat and soggy food is particularly concerning, and we take these quality issues seriously. We are committed to improving our food preparation, portion consistency, and overall value to ensure future guests have a much better experi... read more
I've been wanting to try this ever since it came out and it was not what I expected. I ordered through the drive through and got the shrimp burger and fries. The shrimp burger was mediocre and it tasted soggy. I didn't even finish it because it just got so boring and greasy to eat. The lettuce didn't really taste that good. The fries were like Burger King fries - got bland so quick.
Business response:
Your feedback has been noted, Michelle, and we truly appreciate you taking the time to share your honest experience with us. We're disappointed to hear that your shrimp burger was soggy and greasy, and that both the burger and fries didn't meet your expectations after you had been looking forward to trying us. We take these concerns seriously and will work to address the quality issues you experienced to ensure our food meets the standards our customers deserve. We hope to welcome you back soon for a much better experience.
I felt like the hype died down at Lotteria, so I drove over to Fullerton to check it out. Although I'm not a sucker for shrimp dishes, the Shrimp Burger sounded so good for a quick evening meal. The shrimp patty on the burger is lightly breaded and crispy but I thought it was a bit oily for my liking. To add on, the tartar + thousand island combo was good on the burger but only to some extent. It got pretty heavy with each bite. I think they have to lessen the sauce. I also ordered a shake it chicken with the onion seasoni... read more
Business response:
Thank you for bringing this to our attention, Eric. We sincerely apologize that your experience with both the Shrimp Burger and shake it chicken fell short of your expectations. We understand your disappointment with the oily shrimp patty, heavy sauce combination, and especially the bland, dry chicken that ruined your visit. Your honest feedback about these specific issues helps us recognize where we need to improve, and we're committed to addressing these concerns to ensure better quality and preparation in the future.
As a Korean, I wanted to support them. I tried their burgers last time and also had the chicken and fries. I remember the chicken being good, so I've been telling my friends that their chicken is unique, juicy, and tasty. This time, I didn't order a burger--I ordered only the chicken with fries. It was totally disappointing. I almost asked for a refund. The fries were dry, and the chicken was very stiff and hard to chew.
The burgers were small but surprisingly filling! We got the regular cheeseburger with an egg and grilled onions. It was good. The bim bim rice burger was super hard to eat!! I wasn't a fan. It's worth a try - stick with the bun burgers. Considered fast food - service was quick. Gave them 3 stars for being organized. Order from a kiosk.... They give you seasoning. Chicken nuggets were salty. They should clear the trash more often. It was kinda messy in there!
Business response:
We regret to learn that your experience at LOTTERIA Fullerton wasn't what we hoped for. We sincerely apologize that the bim bim rice burger was difficult to eat, the chicken nuggets were too salty, and that our dining area wasn't as clean as it should have been. We appreciate you noting that our regular cheeseburger was good and our service was quick and organized, but we understand these positives don't make up for the issues you encountered. We'll work hard to address the cleanliness concerns and ensure our food quality me... read more
Very disappointed with the burger. The sauce was cold and gelatinous, the meat was tasteless and dry, the bread wasn't toasted or warmed up, the lettuce was the only flavorful component of the burger, we ate that first. I wouldn't recommend even trying it.
For how hyped it was when they first opened, I expected more. We got the bulgogi and shrimp burgers, and something was left to be desired in both. Ingredients were very mild tasting and there wasn't much texture from the bun or patties. Overall, I was left pretty underwhelmed. I liked the shrimp burger slightly more for the mayonnaise. The fries aren't too different from McDonald's fries. I like how the powder in the onion fries was a little sweet.
Business response:
It's unfortunate to hear that your experience at LOTTERIA Fullerton didn't meet the expectations from all the initial hype. We sincerely apologize that both the bulgogi and shrimp burgers left something to be desired, especially with the mild flavors and texture issues you experienced with the buns and patties. We take your feedback about our ingredients and preparation seriously and will work to improve the overall taste and quality of our burgers. We appreciate you noting the sweet powder on the onion fries, and we're comm... read more
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.5 star rating with 581 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is closed now. It will open at 10:00 a.m.