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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
After seeing billboards for this place, I honestly thought it had to be some amazing new burger spot. Unfortunately, my experience was the exact opposite. The food didn't make a good first impression. The presentation alone left a lot to be desired. The Chicken Sandwich looked hastily assembled, with a squished bun, lettuce spilling everywhere, and a giant chicken filet awkwardly hanging out the sides. The Shrimp and Bulgogi Burger looked just as sloppy. I can't believe they would think that it was OK to serve the burgers t... read more
Business response:
We are disappointed to hear that your first visit to LOTTERIA Fullerton fell so far short of your expectations, Monique. We sincerely apologize for the poor presentation of the Chicken Sandwich and Bulgogi Burger, the underwhelming flavors, and especially for the Fried Chicken Sandwich not reflecting what was advertised — that is not the standard we want to hold ourselves to. The fact that your specific request for extra melting on the cheese still went unaddressed makes this even more frustrating, and we completely understa... read more
I was pretty disappointed with the food. The burger tasted off, like something wasn't quite right. The fries looked dark brown, as if they had been refried, and they tasted like they were cooked in old oil. Overall, the quality was poor. The only thing I actually enjoyed was the Pepsi. At least the Pepsi was good -- this place might be more of a Pepsi spot than a burger spot.
Business response:
Thank you for sharing your concerns, Sohee. We genuinely appreciate you taking the time to let us know about your experience. We are truly sorry that the burger tasted off and that the fries appeared dark and seemed cooked in old oil, as that is not the quality we want to serve to anyone. We will be addressing these food quality issues seriously, and we hope to have the chance to give you a much better experience. We'll work hard to make sure your next visit is better.
I was pretty disappointed with the food. The burger tasted off, like something wasn't quite right. The fries looked dark brown, as if they had been refried, and they tasted like they were cooked in old oil. Overall, the quality was poor. The only thing I actually enjoyed was the Pepsi. At least the Pepsi was good -- this place might be more of a Pepsi spot than a burger spot.
Business response:
We sincerely apologize for the disappointing experience at LOTTERIA Fullerton. The issues with the burger and fries are unacceptable and fall short of our standards. We're glad the Pepsi was enjoyable, and we hope to provide a much better experience on your next visit.
Cool to try once but def not worth the hype lol. Bulgogi fries were okay at best, fries tasted weird... burger was okay at best too. I'd rather just go to kbbq lol
Business response:
We take your feedback seriously, Dominique. We genuinely appreciate you taking the time to share your thoughts. We're sorry to hear that the bulgogi fries and burger didn't quite hit the mark for you, that's not the experience we want for our guests, and your honest feedback helps us do better. We'll work hard to make sure your next visit is better.
1 star cause fries were hot and I can't leave a 0- 2nd star because they serve Pepsi. Nothing special about this place. Shrimp burger was tasteless. Tartar sauce carried it. Asked for any type of house sauce they said we only have ketchup. Wouldn't come back. Seems like a worst version of Burger King if Burger King was Korean.
Business response:
We are sorry to hear that your visit fell short of what you were hoping for, Ryan. We hear your frustration with the shrimp burger being tasteless and the limited sauce options. We'll work hard to make sure your next visit is better.
They don't melt their cheese. Bulgogi is not my taste at all. Last time I'm ever eating anything "bUlLgOgi" style. They forgot my sauces (if they have any)
Business response:
We're sorry for the melted cheese and missing sauces, Alex. That's not the standard we aim for at LOTTERIA Fullerton. We apologize for falling short and hope to give you a better experience next time.
The shrimp burger is good, not great. Frys are average; better with cheese sprinkle powder on it. The onion flavor sucks. Nothing special about the burgers. The chicken sucks, hard greasy and mostly batter. If I go back and try the bowls, I'll hoping the bowls are better,
Business response:
Thanks for your feedback, Joseph. We're sorry the chicken and onion flavor didn't meet expectations. We're addressing these concerns with our team. Glad you enjoyed the shrimp burger and fries with cheese powder. We're committed to improving your future visits.
I ordered two Double Bulgogi Burgers to go, but when I got home, I discovered that I had been given two Double Shrimp Burgers instead. The shrimp burgers were even wrapped in Double Bulgogi Burger packaging,
Business response:
We are disappointed to hear about the order mix-up you experienced with your Double Bulgogi Burgers. It's completely understandable how frustrating it must have been to receive Double Shrimp Burgers in the wrong packaging. We sincerely apologize for this confusion and will address this with our kitchen team to improve our order accuracy and packaging processes. We'll work hard to make sure your next visit is better.
The food was so terrible that even one star feels too generous. It was too cold inside and food was bad.
Business response:
We apologize for the poor experience you had at our location, Yoonha. We understand how frustrating it must have been to receive food and dine in an uncomfortably cold environment. Your honest feedback helps us identify areas where we need to improve, and we take these concerns seriously. We hope to welcome you back soon for a much better experience.
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.8 star rating with 746 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is open now. It will close at 10:00 p.m.