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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
I have fond memories of eating burgers in Korea a long time ago, so I was excited when I heard this place opened here. On opening day, the line was incredibly long, and the place seemed like it was destined for success. However, after some time had passed, I decided to visit again. I ordered the Bulgogi Shrimp Burger and fries. Unfortunately, everything tasted artificial. The meat was dark and unappetizing, and the shrimp were just a few fried pieces in a plain burger bun. Overall, it was disappointing. The staff, however,... read more
Business response:
We’re sorry to hear that your recent visit to LOTTERIA Fullerton didn’t live up to the memories you have from Korea. We sincerely apologize that the Bulgogi Shrimp Burger and fries tasted artificial and that the presentation was disappointing. That’s not the quality experience we want for our guests. We’re grateful you mentioned our staff’s friendly and attentive service, as they truly work hard to make every visit special. Still, we understand that great service can’t make up for food that doesn’t meet expectations, and we... read more
I was honestly so excited for this visit -- we drove an hour early in the morning just to come here. But this ended up being one of the most frustrating and disappointing fast food experiences I've ever had. We visited this lotteria location right after it opened in the morning. My husband and I were literally the second customers of the day. From the moment we walked in, the staff seemed completely disorganized--standing around chatting loudly, not greeting customers, and giving off a very unprofessional vibe. When I went... read more
Business response:
We are concerned to hear about your disappointing experience at LOTTERIA Fullerton, Ellie. I sincerely apologize for the unprofessional service you encountered, the malfunctioning soda machine that sprayed all over you and your clothes, and the complete lack of response from our staff when you reported the issue. You drove an hour to visit us and deserved so much better than the disorganized service, wrong takeout order with mislabeled packaging, and careless attitude you experienced during your visit. Your feedback about o... read more
Shrimp burger was tasty but I do not like the seasoning because it tastes like plastic. I think the bulgogi burger was a bit too sweet for Americans taste.
Business response:
Thank you for sharing your detailed feedback about our shrimp and bulgogi burgers! We genuinely appreciate you taking the time to let us know about both the tasty aspects and areas where we can improve. Your comments about the seasoning tasting like plastic and the bulgogi being too sweet are valuable insights that help us refine our recipes to better suit our customers' preferences. We hope to welcome you back soon for an even better experience.
The staff were too busy chatting among themselves, and the dining area was very dirty. The shrimp burger was extremely lacking in ingredients. The price was higher than In-N-Out, but the quality of the shrimp burger was far below expectations. The best thing here was the ketchup.
Business response:
We apologize for the disappointing experience you had at LOTTERIA Fullerton. It's unacceptable that our staff were chatting instead of focusing on service, and we sincerely regret that the dining area wasn't properly maintained. We also apologize that your shrimp burger lacked ingredients and didn't meet your expectations, especially given the price point. Your feedback about these specific issues is invaluable, and we will address these problems with our team immediately to ensure better service and food quality. We'll work... read more
Disappointed Food was dry and cold! I want 23 bucks back ! Or hot food to replace the cold stuff
Business response:
We apologize for falling short of your expectations, Robyn. We understand how frustrating it must have been to receive food that was dry and cold - that's definitely not the quality we strive to deliver at LOTTERIA Fullerton. We take your feedback seriously and will work to ensure our food is served fresh and at the proper temperature. We'll work hard to make sure your next visit is better.
I was excited to try a K Burger place with my college son. We walked in and the place was busy. Didn't know what to buy so we both tried the burger combos from the kiosk since no one we could ask. There was not any open seats so we felt stressed waiting for someone to leave to grab a seat. After waiting for about 20-30 min we finally got our food. The burgers were slathered with too much mayo but I ate it anyway. Tasted awful. We got those onion packets that we watched people put in their fry bags to shake. Yuk too s... read more
Business response:
We are concerned to hear about your disappointing experience with your college son at LOTTERIA Fullerton. We sincerely apologize for the long wait time, the lack of available seating that left you feeling stressed, and especially for the burgers with too much mayo that tasted awful and the overly sweet onion packets that didn't meet your expectations. Your feedback about the $30 value compared to other options is important to us, and we will work hard to address these issues with our food quality, service efficiency, and ove... read more
Took 30 minutes to get our food and saw other people after us get theirs first. Took ours to go since we were in a hurry and had some place to be and when we finally checked our food, one burger and an order of fries were missing! On top of that one of our burgers was probably 90% lettuce and 10% meat. Never coming back to this business again! Disappointing.
Business response:
We apologize for any inconvenience caused during your visit, Phillip. Your experience with the long wait time, missing items from your order, and the poorly prepared burger is completely unacceptable, and we sincerely understand your frustration. We take these service issues very seriously and will work to address these problems immediately to ensure better quality and accuracy for all our customers. We'll work hard to make sure experiences like this don't happen again.
Took 30 minutes to get our food and saw other people after us get theirs first. Took ours to go since we were in a hurry and had some place to be and when we finally checked our food, one burger and an order of fries were missing! On top of that one of our burgers was probably 90% lettuce and 10% meat. Never coming back to this business again! Disappointing.
Business response:
We apologize for any inconvenience caused during your visit, Phillip. Your experience with the long wait time, missing items from your order, and the poorly prepared burger is completely unacceptable, and we sincerely understand your frustration. We take these service issues very seriously and will work to address these problems immediately to ensure better quality and accuracy for all our customers. We'll work hard to make sure experiences like this don't happen again.
Absolutely terrible place. Don't waste your time! Employees don't know anything about the food, you can't order anything the way you want it, you can't order a bowl without the sauce for some reason (even though they just squirt it on top) there is nothing for kids to eat, and you'll be lucky if they give you all of your food. Be sure to check your bag before you leave. You can't even add a 2nd patty to regular burger! I'll NEVER come back here and NEVER recommend this place. Portions were small and tasted terrible!
Business response:
We apologize for falling short of your expectations during your visit to LOTTERIA Fullerton, Shaun. Your experience with our staff's knowledge about the menu, the inflexibility with customizations like ordering bowls without sauce or adding a second patty, and receiving incomplete orders is absolutely not the standard we strive for. We sincerely regret that the food quality and portion sizes left you disappointed, and we take your concerns about limited options for kids very seriously. We'll work hard to address these issues... read more
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.5 star rating with 581 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is closed now. It will open at 10:00 a.m.