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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Very disappointing experience at Lotteria. The food we received looked nothing like the pictures advertised, which felt extremely misleading. The overall quality was terrible, especially the meat, which tasted very artificial, almost like plastic. The seasoning packets were just as concerning with an extremely pungent odor that made them smell old or expired. Nothing about the food tasted fresh or appetizing.
Business response:
Jean, we’re truly sorry your experience fell short of expectations. We take your concerns about food quality, freshness, and presentation seriously and will share your feedback with our team for review. Thank you for bringing this to our attention.
I've eaten lots of Korean food, including Lotteria 40+ years ago in Seoul so I had to check this place out. I did the Bibim Rice Burger and sad to say I was disappointed. First off, this might be a winner if it is in a bowl. One cannot pick up the burger as the rice is super hot. The rice was tasty but the burger and fried egg did not shine through. Service so so as 1) they did not offer a knife but did offer a fork (had to request the knife when obviously one will need it and 2) had to request kochuchang. Please just ... read more
Business response:
Hi, Mary. Thank you for sharing your thoughtful feedback and for giving LOTTERIA another try after so many years! We’re sorry we fell short of your expectations. We’ll share your comments with our team and work to improve both our food experience and service. We truly appreciate your input.
After selecting your meal the kiosk requires customer to signup for future text ads to complete an order. Understaffed all employees no one was available to help. Disappointed I wanted to give this place a shot but the signs inside constantly pestering us to sign up only to not allow us to purchase without it.
Tried the double bulgogi burger and mozzarella sticks. Burger was stone cold, cheese was not even melted, looked stiff. Mozzarella sticks were okay. Wouldn't recommend.
Business response:
Hi, Daniel. We’re sorry your burger wasn’t served at the right temperature. We take your feedback seriously and will share it with our team to help us improve. Thank you for bringing this to our attention.
Ordered bulgogi burger combo. Meat is so small and thin that I can't find it. Bread was so dry. No flavor for burger. Fries are so small like a kid's meal. Ordered from screen. Burger is nothing like a promotional picture. Deceiving customers. Waste $ and time. Improve your meat quality and size. So disappointed quality of food.
Business response:
Trinity, we’re truly sorry that your experience didn’t meet your expectations. We take your feedback about the food quality, portion sizes, and presentation seriously, and we’ll share your comments with our team as we work to improve. Thank you for bringing this to our attention.
Disgusting food I would never go back. The meat the smell the taste just nasty. Nasty
Business response:
Nicole, we’re very sorry to hear that your experience with our food was disappointing. We take feedback like this seriously and will share your comments with our team as we continue to improve. We appreciate you taking the time to let us know.
I ordered 6 shrimp burgers and 1 kbbq chicken burger (sauce on the side) today. Drove all the way home which is 30 mins away and realized that we are missing the chicken burger. They put the "chicken" burger in a separate bag with the spicy sauce on a small container but inside was not chicken burger but shrimp burger. Very disappointed for their mistake.
Business response:
Thank you for bringing this to our attention, Elaine. We sincerely apologize for the packing error and completely understand your frustration after making a long drive home only to find the wrong item in your bag. We are addressing this directly with our team to reinforce our order verification process and ensure all bags are accurately checked before handoff. We appreciate your feedback as we work to improve our service.
Bad customer service. I placed an order and combined with the coupon I had. Then my friend wanted to place an order with their promotion and they denied saying we cannot combine coupon with promotion. But we have 2 orders, paid separately. And his attitude is very mean.
Business response:
Harper, we apologize for your recent order experience. We acknowledge the errors regarding order consolidation and communication, which fell below our company standards. Management is currently addressing the staff member's conduct to ensure procedural compliance. We are implementing measures to improve service quality for your future interactions.
Service is extremely slow, ordered the anniversary special shrimp burger and it was sitting on the warmers in dozens.
Business response:
Thank you, Nicole. We sincerely apologize for the slow service and the shrimp burger quality issue. We'll address both and hope to make it right on your next visit.
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.8 star rating with 772 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is open now. It will close at 10:00 p.m.