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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
The burgers were small but surprisingly filling! We got the regular cheeseburger with an egg and grilled onions. It was good. The bim bim rice burger was super hard to eat!! I wasn't a fan. It's worth a try - stick with the bun burgers. Considered fast food - service was quick. Gave them 3 stars for being organized. Order from a kiosk.... They give you seasoning. Chicken nuggets were salty. They should clear the trash more often. It was kinda messy in there!
Business response:
We regret to learn that your experience at LOTTERIA Fullerton wasn't what we hoped for. We sincerely apologize that the bim bim rice burger was difficult to eat, the chicken nuggets were too salty, and that our dining area wasn't as clean as it should have been. We appreciate you noting that our regular cheeseburger was good and our service was quick and organized, but we understand these positives don't make up for the issues you encountered. We'll work hard to address the cleanliness concerns and ensure our food quality me... read more
Very disappointed with the burger. The sauce was cold and gelatinous, the meat was tasteless and dry, the bread wasn't toasted or warmed up, the lettuce was the only flavorful component of the burger, we ate that first. I wouldn't recommend even trying it.
For how hyped it was when they first opened, I expected more. We got the bulgogi and shrimp burgers, and something was left to be desired in both. Ingredients were very mild tasting and there wasn't much texture from the bun or patties. Overall, I was left pretty underwhelmed. I liked the shrimp burger slightly more for the mayonnaise. The fries aren't too different from McDonald's fries. I like how the powder in the onion fries was a little sweet.
Business response:
It's unfortunate to hear that your experience at LOTTERIA Fullerton didn't meet the expectations from all the initial hype. We sincerely apologize that both the bulgogi and shrimp burgers left something to be desired, especially with the mild flavors and texture issues you experienced with the buns and patties. We take your feedback about our ingredients and preparation seriously and will work to improve the overall taste and quality of our burgers. We appreciate you noting the sweet powder on the onion fries, and we're comm... read more
Do not waste your money. The food is nasty and tasteless. The best things is the fries and when I added the onion seasoning it messed them up too. The onion seasoning is disgusting. It smells like sweet perfume. And has a god awful taste. I don't know who came up with this menu or the flavors but they need to be fired. A waste of $20 dollars. As nasty as this was the it should be free. I wouldn't even buy this for the hungry homeless person... eeeewwwwyuck!!!
Business response:
We are sorry to hear about your disappointing experience with us, Racquel. Your concerns about the tasteless food and the unpleasant onion seasoning are deeply troubling to us, and we sincerely apologize for wasting your money on a meal that fell so far below expectations. We take your feedback seriously and will address these significant quality issues with our kitchen team to ensure no other customer has such a terrible experience. We'll work hard to make sure your next visit is better.
Such a disappointment! Overall very sweet and the quality of the burgers was not great. Much pricier than typical burger from In &out or Carl's Junior. Their shaved ice was good but not amazing.
Business response:
We are sorry to hear about your disappointing experience with us, Sandy. We understand your frustration with the overall sweetness and burger quality not meeting your expectations, especially given our pricing compared to other options. Your honest feedback about both the burgers and shaved ice helps us identify areas where we need to improve. We'll work hard to make sure your next visit is better.
Lotteria is a one-trick pony for me. If you're coming here, come only for the shrimp burger. That's the standout and honestly the only reason I'd return. It's crispy, flavorful, and actually lives up to the hype. Everything else on the menu is pretty underwhelming. The other burgers, sides, and overall experience feel forgettable and not worth going out of your way for. Nothing is bad per se, just very "meh" compared to the shrimp burger. Bottom line: order the shrimp burger and don't bother experimenting beyond that.
It's ok, probably won't go back though. Little too expensive for what it is. Both shrimp and bulgogi burgers are fine. Powdered seasoning for fries isn't good at all. Drive thru line was very short but took a really long time. You can also see everyone inside from the drive thu.
"Lotteria's Bulgogi Burger in Korea was a taste I could never forget. So living in the U.S., I was really excited to try it again here -- but the moment I took a bite, I was so disappointed. The flavor was completely different, and the quality was so poor compared to the one in Korea."
COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. The staff also wears gloves when handling food. There are some hand sanitizers available for customers to use. This place is available for take outs and has some indoor & outdoor seating available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination... read more
Business response:
We are sorry to hear that your recent visit to LOTTERIA Fullerton didn't meet your expectations, Vivian. I sincerely apologize for the bland chicken and fries, the hard texture of the food, and the small portions you received - that's definitely not the quality experience we want to provide. We take your feedback about the chicken having too much batter and not enough meat very seriously, and we'll work with our kitchen team to address these preparation issues. Thank you for acknowledging our friendly staff, and we're commit... read more
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.6 star rating with 653 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is open now. It will close at 10:00 p.m.