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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Do not waste your money. The food is nasty and tasteless. The best things is the fries and when I added the onion seasoning it messed them up too. The onion seasoning is disgusting. It smells like sweet perfume. And has a god awful taste. I don't know who came up with this menu or the flavors but they need to be fired. A waste of $20 dollars. As nasty as this was the it should be free. I wouldn't even buy this for the hungry homeless person... eeeewwwwyuck!!!
Business response:
We are sorry to hear about your disappointing experience with us, Racquel. Your concerns about the tasteless food and the unpleasant onion seasoning are deeply troubling to us, and we sincerely apologize for wasting your money on a meal that fell so far below expectations. We take your feedback seriously and will address these significant quality issues with our kitchen team to ensure no other customer has such a terrible experience. We'll work hard to make sure your next visit is better.
Such a disappointment! Overall very sweet and the quality of the burgers was not great. Much pricier than typical burger from In &out or Carl's Junior. Their shaved ice was good but not amazing.
Business response:
We are sorry to hear about your disappointing experience with us, Sandy. We understand your frustration with the overall sweetness and burger quality not meeting your expectations, especially given our pricing compared to other options. Your honest feedback about both the burgers and shaved ice helps us identify areas where we need to improve. We'll work hard to make sure your next visit is better.
Lotteria is a one-trick pony for me. If you're coming here, come only for the shrimp burger. That's the standout and honestly the only reason I'd return. It's crispy, flavorful, and actually lives up to the hype. Everything else on the menu is pretty underwhelming. The other burgers, sides, and overall experience feel forgettable and not worth going out of your way for. Nothing is bad per se, just very "meh" compared to the shrimp burger. Bottom line: order the shrimp burger and don't bother experimenting beyond that.
It's ok, probably won't go back though. Little too expensive for what it is. Both shrimp and bulgogi burgers are fine. Powdered seasoning for fries isn't good at all. Drive thru line was very short but took a really long time. You can also see everyone inside from the drive thu.
"Lotteria's Bulgogi Burger in Korea was a taste I could never forget. So living in the U.S., I was really excited to try it again here -- but the moment I took a bite, I was so disappointed. The flavor was completely different, and the quality was so poor compared to the one in Korea."
COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. The staff also wears gloves when handling food. There are some hand sanitizers available for customers to use. This place is available for take outs and has some indoor & outdoor seating available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination... read more
Business response:
We are sorry to hear that your recent visit to LOTTERIA Fullerton didn't meet your expectations, Vivian. I sincerely apologize for the bland chicken and fries, the hard texture of the food, and the small portions you received - that's definitely not the quality experience we want to provide. We take your feedback about the chicken having too much batter and not enough meat very seriously, and we'll work with our kitchen team to address these preparation issues. Thank you for acknowledging our friendly staff, and we're commit... read more
Lotteria was founded in Japan in 1972 by the Lotte Group's Japanese branch (Lotte Holdings). So yes -- the original Lotteria is a Japanese company. Chat Gpt Said lotteria begin from Japan not Korea Lotteria came to open Korea at 1979 I do not understand why japanese company act like first korean K burger open in US fullerton And burger are so small and expensive less quality small burger 2 times expensive than original Lotteria price in Korea Lotteria in Korea dirt cheap burger no popular in korea and employee are not f... read more
Business response:
We apologize for any inconvenience and truly appreciate you taking the time to share your detailed feedback, Joon. We understand your concerns about the pricing, portion sizes, and quality of our burgers, as well as your experience with our staff's friendliness and customer service. Your feedback about these important aspects of your visit helps us recognize where we need to improve, and we take your comments about our food quality and service standards seriously. We'll work hard to make sure your next visit is better.
Nothing to write home about. Food was pre-cooked and NOT fresh. Both beef & shrimp burgers were terribly cold same with the fries. The onion shake it fries had a sweet taste to it. Was expecting more of a savory taste. The cheddar shake it fries were worse. Tasted awfully artificial. The bulgogi fries came with very small amount of meat. Again fries were cold. No wonder the wait was only 6 mins to get our food. Went on a Saturday evening at 5:45pm. Would not return as In/Out is much better and the quality is fresh.
Business response:
It's unfortunate to hear about your disappointing experience with us, Kaylee. We sincerely apologize that your beef and shrimp burgers, along with all your fries, were served cold and that the food wasn't fresh as it should be. We understand your frustration with the artificial taste of the cheddar shake it fries, the unexpectedly sweet onion shake it fries, and the small portion of meat on your bulgogi fries. We take your feedback seriously and will work hard to ensure our food quality and temperature standards are properly... read more
Hype is real! Long lines and price is gold. Food is overrated. Service is fine. Place is a typical food chain nothing special.
Business response:
We are concerned to hear that your experience at LOTTERIA Fullerton didn't meet your expectations. We sincerely apologize that you found our food overrated and felt the long wait times and pricing didn't match the value you received. Your feedback about the hype not living up to reality is important to us, and we take these concerns seriously. We'll work hard to make sure your next visit is better.
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.5 star rating with 581 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is closed now. It will open at 10:00 a.m.