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Loving Care Animal Hospital
- Veterinarians
- Palatine, IL
About this business
Location details
444 E. Northwest Hwy, Palatine, IL, 60074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
lowest i can go would go lower. Bad practice and bad customer service. Do not care about your pet only in it for the money. Beware
Business response:
It's truly unfortunate, the behavior you exhibited is completely inappropriate, unacceptable and frankly quite embarrassing. No one should treat anyone that way, regardless of who they are. If leaving a poor review makes you feel better, that's fine, as long as the next practice doesn't have to experience what we did. We sincerely hope you find a veterinarian that can support you & your pet's needs.
The December before COVID I brought my Cat in to be looked at. She had a mass growing in her mouth which was causing her eye to shut. The Doctor took a look and told me that nothing could me done and walked out of the room. She sent in the tech who was absolutely wonderful and comforting. He told me I'd know when the time came to put her down. That was it. No medication for me to give her! Nothing for pain or even her thyroid medication. Went to another Vet for a second opinion. They were nice enough to give me options tho... read more
Business response:
We’re very sorry to hear about the experience you had back in 2019. It certainly doesn't live up to our standards of care. It’s been over 3 years since you’ve been here, and we’ve made many great changes since then!
I took my pet here for many years. At the end of her life when I was in turmoil over what to do the way Bridget talked to me was unconscionable. She is a detriment to Dr. Carlson and Dennis who give it their all. And solely because of her I will not bring my other pets to this clinic. I understand the positive reviews because I've had positive experiences here as well over the years, but when the negatives start to outweigh the positives then it's time to move on. Care of the pets is paramount, but treatment of the humans is... read more
Business response:
We are so very sorry for adding to any turmoil you were experiencing. It would be wonderful of you to let us know who you are so that we can call to talk to you more. It's interesting, Bridget wasn't in the office from 8/30 till this week, we want to make sure we're addressing this with the correct person. Thank you.
I had done due diligence when choosing Loving Care years ago. I expect good medicine with my family's doctors and NOT unnecessary, unprecedented procedures. I even brought many new clients to them after having positive interactions with the owner and other doctor that had treated my dog. However, based on many new conversations with members of the community and my most recent visit, I can no longer recommend them. If there is a medical issue and/or you have medical questions and you ask to speak to your pet's veterinarian... read more
Business response:
Unfortunately, the veterinarian you requested to speak to was not in the office that day and our practice owner was treating patients. Your request for us to alter your pet’s vaccination record did not follow the manufacturer’s direction and dosing guidelines, which our veterinarians follow closely to ensure the health and safety of our patients and any other dogs they may come in contact with. The duration of immunity after vaccination for DAPP/L4, as stated on the manufacturer’s label, is unknown after 15 months. It is o... read more
I am very disappointed in this place. I used to bring all of my dogs here. They were always so loving and caring. When I brought my dog Daisy to be put down, the front desk girl Caroline cried with me. Soon after that I got Ella , and my opinion of this place changed. It seems to me that they have simply gotten to big for their britches. Dr Carlson, has no warm bedside manner, and I feel like she only cares about her awards. Dr Gellatly seems very accusatory, to the fact that she did not want to listen to me and how my pup c... read more
Business response:
We apologize that we did not satisfy your expectations. Your friend’s pet hasn’t been seen by us since before COVID began, at her request. Please know that your situation was an exception and ER care was recommended as Abbey’s best option. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We do have late hours on Wednesday & Thursdays to compensate for our being closed on Saturdays. As with many small businesses, we too have experienced staffing shortages and believe it... read more
My dog has been a patient at loving care for 4 years and this last time we were there I was so disappointed in how unprofessional the staff was! we have been trying to figure out why my dog has urinating issues. it's been a long and expensive process. This last time we went for more answers We had to wait in the car for 20 minutes minutes before we were asked to come in....and there was only one other car there! I had asked prior to coming if my kids could come and they said yes, But they had to sit in the Waiting area w... read more
Business response:
We’re sorry to hear your visit with us did not meet your expectations. We apologize for the wait time. Our office is experiencing a staff shortage and we have Covid-19 protocols in place to keep everyone safe. We typically only allow one person per pet to come into the office, but made an exception since your children are young. Initially you were in Exam Room 1, but Exam Room 5 is our largest exam room and you were moved there because it had the most space for you and your three boys to be together. Our doctor recommended r... read more
Although we've been very pleased with our vet at loving care I was more than disappointed when I hustled to arrive by 6 PM tonight to pick up two prescriptions for our dog. I walked in at 5:55 and I was told the cash registers were closed. I would not be able to pick up my order and now I have to wait until Saturday since I'm out of town rest of the week. If you want to close at 5:55 simply put that on your hours - don't say you are open till six and then close early
Business response:
You're right, and we do communicate that we close our down our systems 10-15 minutes prior to close to complete the financial side of the business for the day. We also won't schedule doctor or tech appointments that close to close either. When you phone in your request for medication, we do tell you your medications will be ready in 24 hours, these were called in, in June and early September.
I hate having to leave two reviews one on here and Google but I'm honestly so upset over the behavior of front desk today, I've never left a bad review anywhere and never thought I'd be leaving one here! I absolutely LOVED this place! Everyone was so friendly and amazing, I left this vet due to some personal reasons that caused me to move out of the area. I called today for a friend, her dog is sick and I recommended this place. I asked about their plan they offered me to pay monthly and services were covered with it. They s... read more
Business response:
We have a no tolerance policy around bullying. If any of our team members feel that they are being bullied, then we do ask for you to find another doctor. Again, as we said, we're sorry you feel this way, it sounds like another veterinarian may be better suited for you and your friend. We wish you and your fur babies the best.
I started with this new veterinarian practice with my new puppy and up until about he was 5 months old (August 2021), I was satisfied with his care at Loving Care Animal Hospital. I had an appointment already scheduled for a vaccine when I noticed the day before the appointment that one of his ears appeared inflamed and looked like the start of an ear infection. I've had the same breed of dog for many years, one who suffered from several ear infections, so I know what the start of an ear infections looks like. I thought ... read more
Business response:
We're sorry we didn't meet your expectations and wish you and your fur baby the best.
Frequently asked questions about Loving Care Animal Hospital
How is Loving Care Animal Hospital rated?
Loving Care Animal Hospital has a 4.4 star rating with 533 reviews.
When is Loving Care Animal Hospital open?
Loving Care Animal Hospital is closed now. It will open at 9:00 a.m.