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Loving Care Animal Hospital
- Veterinarians
- Palatine, IL
About this business
Location details
444 E. Northwest Hwy, Palatine, IL, 60074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My dog has been a patient at loving care for 4 years and this last time we were there I was so disappointed in how unprofessional the staff was! we have been trying to figure out why my dog has urinating issues. it's been a long and expensive process. This last time we went for more answers We had to wait in the car for 20 minutes minutes before we were asked to come in....and there was only one other car there! I had asked prior to coming if my kids could come and they said yes, But they had to sit in the Waiting area w... read more
Business response:
We’re sorry to hear your visit with us did not meet your expectations. We apologize for the wait time. Our office is experiencing a staff shortage and we have Covid-19 protocols in place to keep everyone safe. We typically only allow one person per pet to come into the office, but made an exception since your children are young. Initially you were in Exam Room 1, but Exam Room 5 is our largest exam room and you were moved there because it had the most space for you and your three boys to be together. Our doctor recommended r... read more
Although we've been very pleased with our vet at loving care I was more than disappointed when I hustled to arrive by 6 PM tonight to pick up two prescriptions for our dog. I walked in at 5:55 and I was told the cash registers were closed. I would not be able to pick up my order and now I have to wait until Saturday since I'm out of town rest of the week. If you want to close at 5:55 simply put that on your hours - don't say you are open till six and then close early
Business response:
You're right, and we do communicate that we close our down our systems 10-15 minutes prior to close to complete the financial side of the business for the day. We also won't schedule doctor or tech appointments that close to close either. When you phone in your request for medication, we do tell you your medications will be ready in 24 hours, these were called in, in June and early September.
I hate having to leave two reviews one on here and Google but I'm honestly so upset over the behavior of front desk today, I've never left a bad review anywhere and never thought I'd be leaving one here! I absolutely LOVED this place! Everyone was so friendly and amazing, I left this vet due to some personal reasons that caused me to move out of the area. I called today for a friend, her dog is sick and I recommended this place. I asked about their plan they offered me to pay monthly and services were covered with it. They s... read more
Business response:
We have a no tolerance policy around bullying. If any of our team members feel that they are being bullied, then we do ask for you to find another doctor. Again, as we said, we're sorry you feel this way, it sounds like another veterinarian may be better suited for you and your friend. We wish you and your fur babies the best.
I started with this new veterinarian practice with my new puppy and up until about he was 5 months old (August 2021), I was satisfied with his care at Loving Care Animal Hospital. I had an appointment already scheduled for a vaccine when I noticed the day before the appointment that one of his ears appeared inflamed and looked like the start of an ear infection. I've had the same breed of dog for many years, one who suffered from several ear infections, so I know what the start of an ear infections looks like. I thought ... read more
Business response:
We're sorry we didn't meet your expectations and wish you and your fur baby the best.
Im not even a regular pt yet i was just trying to book a appointment for the first time for our pets but they have me on hold for so long and said that they'll give a call back but never did i had to call 4 times and a front desk lady was being really rude and saying oh we're too busy. So unprofessional.
Business response:
We're sorry you feel this way, and do apologize for any inconvenience we've caused you. We did talk, and once we informed you of our $40 new client deposit (due to the number of no shows and our desire to help sick pets), you asked to call us back. We wish you and your fur babies all the best.
BEWARE!!! We had an unpleasant experience with Loving care Animal Hospital recently. However, our experience with some of the their staff seem to hold their own in a caring, professional manner such as Gwen... (she is top notch) the technician who has been an absolute delight to work with on additional visits and demonstrates professionalism and genuinely cares. (You will love Gwen) Our cat Clyde recently had a procedure at this hospital where he was neutered along receiving a couple vaccinations. Well shortly after coming ... read more
Business response:
We're very sorry you feel this way, you're welcome to call to talk to our office manager about your concerns.
I had a very unfortunate experience with the exotic vet and staff at this location. I brought my ferrets in for vaccinations and the vet didn't know to properly hold a ferret while doing this so he ended up poking the needle right through the skin and then had to inject him again! I was so shocked and didn't know what to say at first so I called back later with my concerns and was not taken seriously. Today my ferret broke his arm and when I called they said they were not interested in helping me because of my previous compl... read more
Business response:
Hello, we did reply to you in Google, please give us a call and we're happy to talk more, so sorry for your experience.
Made a appointment for grooming my dog. They asked me to send over all vaccine records which i did right away. Not sure why it was not checked right away by them Did not explain that rabies shot is not enough to be groomed. After i walked over and waited 5 minutes on phone then told me that her other vaccine has to be up to date. Never had issues with other groomers. Did not tell me this on the phone. Spoke with Ashley about my issue who was rude and condescending.
Business response:
Good Afternoon Anna, I'm sorry your experience with us today was less then ideal and you feel it was a waste of your time. As stated in our phone conversation I spoke with the receptionist who scheduled your fur babies grooming appointment today. As our policy states, every grooming patient must be up to date with their Rabies, Distemper and Bordetella vaccines prior to being groomed with us. I will reiterate this situation at our next staff meeting to remind the entire staff of our policy. While a Rabies vaccine alone is p... read more
Requested copies of the medical records for my cat so I could see his lab values for myself. The veterinarian (whom I have never met in person), questioned my reason for wanting them. I told her that I paid for them, I just wanted to see them for myself. She asked me if I were a veterinarian. I responded no, but I used to be a nurse. Only then did she agree to give them to me, and they were emailed to me. A month later (I needed to save up the money), I called to request the meds that she had prescribed. The tech told... read more
Frequently asked questions about Loving Care Animal Hospital
How is Loving Care Animal Hospital rated?
Loving Care Animal Hospital has a 4.3 star rating with 446 reviews.
When is Loving Care Animal Hospital open?
Loving Care Animal Hospital is closed now. It will open at 9:00 a.m.