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Loving Care Animal Hospital

4.3

About this business

Location details

444 E. Northwest Hwy, Palatine, IL, 60074, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 7:00 p.m.
Thu9:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.3459 reviews
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Anna S.'s profile image
Anna S. 
rating
5 years ago

Made a appointment for grooming my dog. They asked me to send over all vaccine records which i did right away. Not sure why it was not checked right away by them Did not explain that rabies shot is not enough to be groomed. After i walked over and waited 5 minutes on phone then told me that her other vaccine has to be up to date. Never had issues with other groomers. Did not tell me this on the phone. Spoke with Ashley about my issue who was rude and condescending. 

Business response:

Good Afternoon Anna, I'm sorry your experience with us today was less then ideal and you feel it was a waste of your time. As stated in our phone conversation I spoke with the receptionist who scheduled your fur babies grooming appointment today. As our policy states, every grooming patient must be up to date with their Rabies, Distemper and Bordetella vaccines prior to being groomed with us. I will reiterate this situation at our next staff meeting to remind the entire staff of our policy. While a Rabies vaccine alone is p... read more

Valerie R.'s profile image
Valerie R. 
rating
5 years ago

Requested copies of the medical records for my cat so I could see his lab values for myself. The veterinarian (whom I have never met in person), questioned my reason for wanting them. I told her that I paid for them, I just wanted to see them for myself. She asked me if I were a veterinarian. I responded no, but I used to be a nurse. Only then did she agree to give them to me, and they were emailed to me. A month later (I needed to save up the money), I called to request the meds that she had prescribed. The tech told... read more

Constance Z.'s profile image
Constance Z. 
rating
5 years ago

My regular vet is closed on Tuesdays, so that seems to be the day I aways need a vet! made an appointment they made accommodations for my lil kitten who was very lethargic. I felt like I was at a used car dealership. Two girls tag teamed me trying to figure out how much I could spend! I have never had an experience like this before at a veterinarian. $650 for a kitten that had a fever but nothing they could find. Never again, Mark T has it right, they are only looking for how much money they can make. Also they initially cha... read more

Natalie F.'s profile image
Natalie F. 
rating
5 years ago

We were going here for a year and a half for regular checkups/shots and a couple concerns with our puppy. The staff were very friendly, but the service wasn't great. The doctors seem knowledgeable, but I always felt like we had to ask plenty of questions to get all the information or to even understand what they were saying. They didn't explain things very well themselves. We had a different vet every time so if we came in with a concern we'd see a different doctor for the follow up and then they didn't even really know what... read more

Tom G.'s profile image
Tom G. 
rating
6 years ago

First let me say I have been involved with dog rescue for over 14 years and have seen many veterinarians. I have never paid such a HIGH price for an examination and test. I have never been quoted such a HIGH price for surgery. The staff was polite. The veterinarian was cold and clinical. I brought my 11-year-old dog in for the first time to have some lumps examined. They brought an extra technician in to hold the dog for the vet which was completely unnecessary and only added to their incredibly high quoted price for examini... read more

Al W.'s profile image
Al W. 
rating
6 years ago

I began bringing my Golden Retriever, Lucy, to you in 2014 when I changed veterinarians. This year was no different, other than I wanted her left eye examined more thoroughly than in the past visits, which were not determined by you or your staff to not be of any serious concern. On May 23, 2019, I brought Lucy in for her routine shots, tags and meds. I also asked that Dr. Carlson examine her for the left eye problem. On that visit, you and Dennis saw that she had a broken tooth that needed to be extracted. Additionally... read more

Richard G.'s profile image
Richard G. 
rating
6 years ago

Dr Carlson is the worst vet I have Ever seen..no compassion at all..My dog died he was eight years old and had bladder stones. He was put under for too long and had a stroke I was heartbroken ...I wouldn't take any animal to her!!!!! I WANT EVERYONE TO KNOW. DONT GO TO HER PLEASE...!!!!!!! 

Carly G.'s profile image
Carly G. 
rating
6 years ago

Total money grab, the actual veterinarian we first saw seemed rude and they conclusively falsely diagnosed my dog with cancer, once they did all the expensive medical testing they stopped reaching out and were extremely reluctant to send my dogs medical information to me, knowing I would be taking him somewhere else for actual treatment. The technicians who'd come in before the vet were very pleasant but that was the only pleasant part of my visits there. When they diagnosed my dog I had asked if the reason for the abnormal... read more

Mark T.'s profile image
Mark T. 
rating
6 years ago

I don't want to post a drawn out review and sound like I'm ranting. Just find someone else for your pet. This place is just looking to bill you for whatever they can and as much as possible. 

Frequently asked questions about Loving Care Animal Hospital

How is Loving Care Animal Hospital rated?

Loving Care Animal Hospital has a 4.3 star rating with 459 reviews. 

When is Loving Care Animal Hospital open?

Loving Care Animal Hospital is closed now. It will open tomorrow at 9:00 a.m.