LPI Inc.

Claudia C 

on BBB

3 years ago

I originally ordered my Tuff Spa in April 2021, and was not delivered until July 2021. The "Tuff" Spa began to concave upon itself near the filter with styrofom from the internal structure going into the Spa and the filter shifting and eventually snapping off at the seam that it attaches to on the Spa. Due to these issues I had to have it replaced in August 2021and again in October 2021 due to the same concaving issue. The same issue is happening YET AGAIN in February 2022. I informed the warranty dept 2/18/22 and asked to h... read more

Margarita R. 

on BBB

3 years ago

We purchased a tuff Spa before LPI Inc. purchased tuff spa to get a hold of their patent the had for their top. In January we noticed a hole in the bottom of the spa after only 6 months, after contacting the customer service dept. somebody came to check the spa and we were notified that the would exchange the spa for a new one , we were promised that we would get the same model than we had purchased. In February the replacement spa was delivered and to our surprise it was an entirely different spa. we traced the serial numbe... read more

David L 

on BBB

3 years ago

I've had nothing but issues with my NEW spa since I got it. Two months into owning my new spa it stopped working. All Customer service is handled over the phone including diagnostics. After they determined it was the pump, a new pump was ordered. THREE months later they came to install it. After two months the hot tub stopped working again. This time they've determined it's the heater. They will replace the parts up to one year but labor for only 90 days. They feel this is a new issue so labor isn't included....even though i... read more

Megan D 

on BBB

4 years ago

No communication. 1 year 4 months have passed since delivery was expected. 

Randy J. 

on BBB

4 years ago

Ordered a spa in September was told 6 weeks so I should see it in November. Now I am being told January. They said they could change my loan payment date till I get the spa but no one will answer the phone. There is absolutely no customer service 

R. Brown 

on BBB

4 years ago

Bought a TT150 at the Tulsa, Ok store. We had it for 4 days when it began leaking. Called the warranty place on October 4, 2021 and reported. October 13 they sent a technician from T & T spas to look at our spa. He couldnÂ’t find the leak and said winter is coming so you need the spa fixed soon. He lost a screw and broke one off on the panels. October 20Sipes spa /Cory scheduled with us to come look at spa. We waited all morning and he called and said our gate was shut and he couldnÂ’t get in. I told him the gate was open. H... read more

John P 

on BBB

4 years ago

The customer service is absolutely horrible. I've had my Dr Wellness for a little over a year and one of my pumps went out and my tub stopped heating and I've waited for over 4 weeks for a new one also Now I'm having to pay out of pocket for to a hot tub repair company to come out and fix it which is 500 dollars which I called to see if they would cover it and they said no its only 6 months on labor. I feel like they know after 6 months is when the issues will happen. Getting a call back or anyone trying to resolve the probl... read more