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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased my Tuff Spa in October 2019 and have recently started having issues with the top side control panel. The buttons don't function/ respond I have called and filled out a service request on their website multiple times and NO ONE has gotten back to me! I don't understand why good customer service is so difficult.
Business response:
Tuff Spas recently merged with Aqua Living Factory Outlets. I do not see an open warranty request through our system. We would be more than happy to assist. If you would be so kind as to give customer service a call at 423-349-2900, option 6, Monday through Friday 9 A.M. to 5 P.M. or resubmit your warranty request through our website: https://aqualivingstores.com/support/ .
We ordered a $10,000+ spa - TERRIBLE experience when we picked it up from the dealer closest to us once it was finished - I probably should have contacted my attorney then - I have photos of the whole mess not to mention the man was unprofessional and talking to me about being naked etc - it extremely dangerous the way they put it on my trailer and secured it. I asked them to fix it and he insisted it was "the way they do it" - I had to stop not even a mile down the road along the interstate and attempt to secure the spa - t... read more
Business response:
Diagnosis of the leak has occurred. The technician contacted LPI, Inc with a parts list for repair. We have shipped them out per FedEx tracking number: 568722870881. When these are received the technician can return and complete the service. We apologize for the frustrations you have experienced, and will work to make sure this is resolved for you.
I purchased a hottub in February if 2022. 3 weeks later it was "finished" I paid the extra fee to have it delivered. It was delivered. The tub was set up. Only to find it was leaking. I of course called the local office and the person set me up for a warranty fix. The next week no one called so I called in around 10:30 and was transfers to a technician who was extremely rude, disrespectful and degrading. To then be told a second technician would contact me in 3-5 business days. Mind you the tubs leaking. I had to drain it. T... read more
Business response:
LPI, Inc apologizes for the frustration you have experienced. We are uncertain as to where the follow up email went, as it was not to the warranty/service request inbox. Though this general protocol was not followed, we have submitted another work order and requested the technician to reassess the leak. This resubmission was completed on 4/27/22. LPI, Inc wants you to be satisfied with our product and service. If this is not resolved, please reach out to us via the Aqua Living website or our customer service phone line.
Purchased a Catalina Nantucket spa three months ago. After about 5 weeks, the control panel went haywire. Called LPI and they sent out a replacement. After about another 5 weeks; this panel went out as well. Called LPI again to say this panel was defective as well. They said they would send out another panel. Waited 5 days after that and called LPI and they stated a new panel had not been sent out. They said it was sent out last month. I said I received it and it was defective as well. Supposedly they are going to ship anoth... read more
Business response:
We regret that your item was not ordered previously and that there was discourse during your customer service experience. Your representative was able to order and expedite the request to shipping the same day of your interaction. The replacement topside control has been shipped and received; please reference FedEx tracking ID: 5569-2190-0048. A technician has been assigned to your case to complete the warranty repair.
I originally ordered my Tuff Spa in April 2021, and was not delivered until July 2021. The "Tuff" Spa began to concave upon itself near the filter with styrofom from the internal structure going into the Spa and the filter shifting and eventually snapping off at the seam that it attaches to on the Spa. Due to these issues I had to have it replaced in August 2021and again in October 2021 due to the same concaving issue. The same issue is happening YET AGAIN in February 2022. I informed the warranty dept 2/18/22 and asked to h... read more
Business response:
We apologize for the frustration and inconvenience you have experienced in this matter. You have been approved for a refund. A team member will reach out to you to schedule a pick up of the damaged unit.
We purchased a tuff Spa before LPI Inc. purchased tuff spa to get a hold of their patent the had for their top. In January we noticed a hole in the bottom of the spa after only 6 months, after contacting the customer service dept. somebody came to check the spa and we were notified that the would exchange the spa for a new one , we were promised that we would get the same model than we had purchased. In February the replacement spa was delivered and to our surprise it was an entirely different spa. we traced the serial numbe... read more
Business response:
The customer and LPI, Inc have found a compromise. The cabinet style from their original style is no longer available. The customer has accepted a discount and will retain the replacement spa.
I've had nothing but issues with my NEW spa since I got it. Two months into owning my new spa it stopped working. All Customer service is handled over the phone including diagnostics. After they determined it was the pump, a new pump was ordered. THREE months later they came to install it. After two months the hot tub stopped working again. This time they've determined it's the heater. They will replace the parts up to one year but labor for only 90 days. They feel this is a new issue so labor isn't included....even though i... read more
No communication. 1 year 4 months have passed since delivery was expected.
Ordered a spa in September was told 6 weeks so I should see it in November. Now I am being told January. They said they could change my loan payment date till I get the spa but no one will answer the phone. There is absolutely no customer service
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,428 reviews.
When is LPI Inc. open?
LPI Inc. is closed now. It will open tomorrow at 9:00 a.m.