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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. After months of waiting, yes months we finally got it delivered. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. They also delivered it with the wrong cover, we wan... read more
After seeing their 1 star review rating I have to say that is too high. I'm still in my first year of owning this joke of a hot tub. I'm now waiting for my fourth control panel to be sent to me. The customer representatives have been nothing but roadblocks and excuses. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. There is no way this compa... read more
Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the f... read more
Business response:
We apologize for the frustration you have experienced. The issue with the panels is correctly outlined as a warranty issue. A request to expedite your components has been made.
My issue is exactly like ************** below.Exactly!They don't honor the warranty. Buy from one of the many other spa dealers.
Terrible quality control and customer service. Probably due to illegal aliens working there with no leadership.
Business response:
We are not seeing an order or warranty request under your name. Is there any information that might be available, so that we might better assist?
We ordered a PP41 on 10/14/22 and weve called and called for updates leaving begging for someone to call ** but nothing!! Now its been 8 weeks and still, nobody will call us after leaving message after messages. We are contemplating canceling our order!
Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. It came in December of 2021. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. It was so bad that it froze up the cover and caused the tub to blow the motor twice. The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support fr... read more
Business response:
A different technician has been assigned to your open claim and has made an appointment to adjust the cover.
I loved the G2 model hot tub I bought from them for about one year. It took 8 months to get the extra filters that I purchased at original purchase date. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. A gentleman did finally walk me through a possible fix. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. I asked if there was something that could be checked, like a sensor. They just kept quest... read more
NEVER Buy from this company. How many reviews will it take till this company is exposed for its horrible product and customer service? Here goes 1 more. Bought a G6 spa. Pump 1 not working Day 1 and tech couldnt figure it out. 10 months later speakers leaked, dripped on electrical panel and poof, goes up in smoke. They blame breaker which is a GFCI installed by a licensed electrician. GFCI popped but damage was still done. Called warranty. NO ONE addresses, no one returns calls or emails, and upon threat says I have to buy n... read more
Business response:
The customer claims that pump 1 was not working on day one and that the 'tech' could not figure it out. The warranty request submitted by the customer reads verbatim: "Just received our Dr Wellness G6 model last week. Pump one appears to have very little power. I have hit the button to put to high speed but it does not seem to go to high speed. Seems very weak. I spoke to my salesman C*** via Facetime and he couldn't figure it out. Can you please send a technician out to troubleshoot the issue and maybe replace the pump?" Th... read more
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,458 reviews.
When is LPI Inc. open?
LPI Inc. is open now. It will close at 6:00 p.m.