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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My issue is exactly like ************** below.Exactly!They don't honor the warranty. Buy from one of the many other spa dealers.
Terrible quality control and customer service. Probably due to illegal aliens working there with no leadership.
Business response:
We are not seeing an order or warranty request under your name. Is there any information that might be available, so that we might better assist?
We ordered a PP41 on 10/14/22 and weve called and called for updates leaving begging for someone to call ** but nothing!! Now its been 8 weeks and still, nobody will call us after leaving message after messages. We are contemplating canceling our order!
Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. It came in December of 2021. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. It was so bad that it froze up the cover and caused the tub to blow the motor twice. The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support fr... read more
Business response:
A different technician has been assigned to your open claim and has made an appointment to adjust the cover.
I loved the G2 model hot tub I bought from them for about one year. It took 8 months to get the extra filters that I purchased at original purchase date. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. A gentleman did finally walk me through a possible fix. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. I asked if there was something that could be checked, like a sensor. They just kept quest... read more
NEVER Buy from this company. How many reviews will it take till this company is exposed for its horrible product and customer service? Here goes 1 more. Bought a G6 spa. Pump 1 not working Day 1 and tech couldnt figure it out. 10 months later speakers leaked, dripped on electrical panel and poof, goes up in smoke. They blame breaker which is a GFCI installed by a licensed electrician. GFCI popped but damage was still done. Called warranty. NO ONE addresses, no one returns calls or emails, and upon threat says I have to buy n... read more
Business response:
The customer claims that pump 1 was not working on day one and that the 'tech' could not figure it out. The warranty request submitted by the customer reads verbatim: "Just received our Dr Wellness G6 model last week. Pump one appears to have very little power. I have hit the button to put to high speed but it does not seem to go to high speed. Seems very weak. I spoke to my salesman C*** via Facetime and he couldn't figure it out. Can you please send a technician out to troubleshoot the issue and maybe replace the pump?" Th... read more
I purchased a Tuff Spa from an expo 10/16/2022. They were low pressure, up front and appeared to have a great product. This was a hook, line and sinker once they had my money. I requested the stacked stone panels that were advertised on the website, only to find out these panels are discontinued (but the website hadn't been updated). No big deal. On 10/31/2022, we reached out via their the website to get specifics on the 220V wiring with no response. On 11/7/2022 we contacted them via phone for the information and to get an ... read more
We bought our spa January 2019. We were given a three year warranty. Our pump went out and we have been reaching out to tuff Spa for two months now. We get an email back from the people they told us to contact, who bought them out, and they said we will get back to you in two days. That never happens. We finally called a phone number we got for that company and they will not honor the warranty of three years. They say when they bought them out they did not buy the warranties. Do not buy from this company
Bought a hot tub last October got it in February have had nothing but problems with it from day one. I have called the company everyday it has been 8 months and still have a broken spa and you cant get help they say they will call you back but no one does horrible company and product dont know how this place is still in business
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,461 reviews.
When is LPI Inc. open?
LPI Inc. is closed now. It will open at 9:00 a.m.