LPI Inc.

PATRICK G 

on BBB

3 years ago

I have had the hot tub being serviced more than being used. From delivery it leaked every year it leaks. Ive replaced motors pumps etc. I also paid extra for more insulation that never happened. Service department never returns your calls or emails. I have paid $5000 out of pocket but now no service company in Minnesota will work on it since LPI owes them all $$ for past jobs. I just wanted a working hot tub and have been nothing but disappointed w LPI and Dr wellness. 

Adam K 

on BBB

3 years ago

This company does not honor its warranties or stand by its products.Do not buy a spa from ******** or any of their companies: Aqua ******* Catalina ***** Dr. ********* Tuff Spas, Plug and Power ***** ****** Bay ***** Pinnacle Spas Hydro ***** Signature ***** EneverySaver Spa Equipment or Wholesale Spa Covers.I purchased a brand new spa from their TuffSpa line of products for ~$8,000. The molded spa cabinet had a manufacturing/design flaw, and water from rain and spa use was getting directly inside the spa, where all of the e... read more

David H 

on BBB

3 years ago

So far, love the spa, but this was our first night in it since having it installed. However, why do salespersons feel the need to lie to make a sale if the product is good? We were told a couple of things that absolutely are not true. 1. Just because your trash can fits thru your gate does not mean the spa will. We were told specifically that it would. Even the delivery person sighed in frustration over us being told this. He said, "I wish they wouldn't do that!" 2. We were told by the salesman that with the model we bought ... read more

Amy T 

on BBB

3 years ago

We bought our spa 3/2020 with lifetime warranty. There's now a I side crack on the mold and they refuse to honor the warranty because they were bought out but not the liabilities. So I get screwed, I will be contacting my attorney on this one. 

janet b 

on BBB

3 years ago

Once you buy, they ignore you. All I get is broken promises. First, they told me 3-4 weeks for delivery - it took 7. Day 1 I had issues with starting the jets- I complained for months. They finally sent out a new part - I've had it for 6 months - they haven't given a work order to a technician to put it in. Two months ago I again complained and they sent a different part - still waiting for a technician to put that one in. All I get is a run around and more aggravation. The local store gave me the name of their technician bu... read more

Theodore P 

on BBB

3 years ago

Bait and switch false and illegal advertising. I ordered a spa cover on line with free shipping stated all over the website and order. They then contacted me, after I place the order, and wanted $90 more to ship it to me. Fraudulent practices 

Brittany S. 

on BBB

3 years ago

If I could give zero stars I would. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . After radio silence from the company I finally talked to Larry (the only one who could help and also the one with radio silence) who informed me the part I need is obsolete and they cannot order it. He Told me I should just find the part on another website. I have al... read more

Gloria C 

on BBB

3 years ago

I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. After months of waiting, yes months we finally got it delivered. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. They also delivered it with the wrong cover, we wan... read more

Hugh M 

on BBB

3 years ago

After seeing their 1 star review rating I have to say that is too high. I'm still in my first year of owning this joke of a hot tub. I'm now waiting for my fourth control panel to be sent to me. The customer representatives have been nothing but roadblocks and excuses. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. There is no way this compa... read more