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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give zero stars I would. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . After radio silence from the company I finally talked to Larry (the only one who could help and also the one with radio silence) who informed me the part I need is obsolete and they cannot order it. He Told me I should just find the part on another website. I have al... read more
I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. After months of waiting, yes months we finally got it delivered. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. They also delivered it with the wrong cover, we wan... read more
After seeing their 1 star review rating I have to say that is too high. I'm still in my first year of owning this joke of a hot tub. I'm now waiting for my fourth control panel to be sent to me. The customer representatives have been nothing but roadblocks and excuses. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. There is no way this compa... read more
Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the f... read more
Business response:
We apologize for the frustration you have experienced. The issue with the panels is correctly outlined as a warranty issue. A request to expedite your components has been made.
My issue is exactly like ************** below.Exactly!They don't honor the warranty. Buy from one of the many other spa dealers.
Terrible quality control and customer service. Probably due to illegal aliens working there with no leadership.
Business response:
We are not seeing an order or warranty request under your name. Is there any information that might be available, so that we might better assist?
We ordered a PP41 on 10/14/22 and weve called and called for updates leaving begging for someone to call ** but nothing!! Now its been 8 weeks and still, nobody will call us after leaving message after messages. We are contemplating canceling our order!
Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. It came in December of 2021. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. It was so bad that it froze up the cover and caused the tub to blow the motor twice. The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support fr... read more
Business response:
A different technician has been assigned to your open claim and has made an appointment to adjust the cover.
I loved the G2 model hot tub I bought from them for about one year. It took 8 months to get the extra filters that I purchased at original purchase date. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. A gentleman did finally walk me through a possible fix. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. I asked if there was something that could be checked, like a sensor. They just kept quest... read more
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,428 reviews.
When is LPI Inc. open?
LPI Inc. is closed now. It will open tomorrow at 9:00 a.m.