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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company does not honor its warranties or stand by its products.Do not buy a spa from ******** or any of their companies: Aqua ******* Catalina ***** Dr. ********* Tuff Spas, Plug and Power ***** ****** Bay ***** Pinnacle Spas Hydro ***** Signature ***** EneverySaver Spa Equipment or Wholesale Spa Covers.I purchased a brand new spa from their TuffSpa line of products for ~$8,000. The molded spa cabinet had a manufacturing/design flaw, and water from rain and spa use was getting directly inside the spa, where all of the e... read more
So far, love the spa, but this was our first night in it since having it installed. However, why do salespersons feel the need to lie to make a sale if the product is good? We were told a couple of things that absolutely are not true. 1. Just because your trash can fits thru your gate does not mean the spa will. We were told specifically that it would. Even the delivery person sighed in frustration over us being told this. He said, "I wish they wouldn't do that!" 2. We were told by the salesman that with the model we bought ... read more
We bought our spa 3/2020 with lifetime warranty. There's now a I side crack on the mold and they refuse to honor the warranty because they were bought out but not the liabilities. So I get screwed, I will be contacting my attorney on this one.
Once you buy, they ignore you. All I get is broken promises. First, they told me 3-4 weeks for delivery - it took 7. Day 1 I had issues with starting the jets- I complained for months. They finally sent out a new part - I've had it for 6 months - they haven't given a work order to a technician to put it in. Two months ago I again complained and they sent a different part - still waiting for a technician to put that one in. All I get is a run around and more aggravation. The local store gave me the name of their technician bu... read more
Bait and switch false and illegal advertising. I ordered a spa cover on line with free shipping stated all over the website and order. They then contacted me, after I place the order, and wanted $90 more to ship it to me. Fraudulent practices
Business response:
We contacted you about the extra cost in this circumstance and then promptly assisted in cancelling and refunding your order.
If I could give zero stars I would. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . After radio silence from the company I finally talked to Larry (the only one who could help and also the one with radio silence) who informed me the part I need is obsolete and they cannot order it. He Told me I should just find the part on another website. I have al... read more
I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. After months of waiting, yes months we finally got it delivered. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. They also delivered it with the wrong cover, we wan... read more
After seeing their 1 star review rating I have to say that is too high. I'm still in my first year of owning this joke of a hot tub. I'm now waiting for my fourth control panel to be sent to me. The customer representatives have been nothing but roadblocks and excuses. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. There is no way this compa... read more
Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the f... read more
Business response:
We apologize for the frustration you have experienced. The issue with the panels is correctly outlined as a warranty issue. A request to expedite your components has been made.
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,461 reviews.
When is LPI Inc. open?
LPI Inc. is closed now. It will open tomorrow at 9:00 a.m.