LPI Inc.

Amy S 

on BBB

2 years ago

Dishonest - stay away from this company and spend your money on a hot tub from a reputable company. The UV component failed in my spa so I was told to have a service co evaluate the issue. I was told that I would be responsible for the labor but the part would be covered 100%. Had someone come out, told them what issue is, now they won't cover it and are actually refusing honor the warranty. The parts manager sent me an email - only content of this email was a link to an online parts website! Unbelievable. I should've spent ... read more

Curtis R 

on BBB

2 years ago

Completely disgusted with my hot tub. We purchased a brand new, top of the line Catalina (LPI) at a San Marcos sale and have had a lot of trouble with it. (the paneling on one side that houses the equipment fell apart when the electrician was out to hook it up. It was terribly designed with glue holding the little wood sticks and blocks of wood to fill gaps onto plastic panels. The nuts were not tightened on one corner of the plastic tough cover so one day (only a month old or so) they flew and the tension on the spring/stru... read more

J. C. 

on BBB

2 years ago

Would give zero stars. Bought a $40000 swimspa on May 31st 2022. Company asked for 10% down I gave 15k. Told 6-8 months to get spa. Started calling Feb as no response. Took 30 days to return email or phone call. Order not even placed because they changed policy to 100% upfront to get in production. Never called me to ask to tell me about thier change. Break of contract! Paid the rest in March 2023. Come July delivery is screwed up and they break the spa at the warehouse and say nothing to me for 10days. Get email from warran... read more

Juan Carlos R 

on BBB

2 years ago

Company doesn't take responsibility for their short comings, I order some parts for the hot tub, took longer than 10days for them to ship it out, even though they charge a premium of 15 dollars for shipping. took so long to arrive to the house that it crossed over into my vacation that was already planed months in advanced. I placed the order well in advance of my trip. 2 weeks in advanced- package got stolen. why charge such high shipping cost if you are going to sit on the order until you feel like sending it. please don't... read more

Bryan H 

on BBB

2 years ago

We purchased a $10k Catalina spa in February 7, 2022, the cash sale was a breeze. Delivered March 25, 2022, Delivery scratched the outside and was without step or filters that were included in the sale. Ordered step and filters from LPI. Noted the radio bezel was misaligned and the filters would not screw in properly as the manufactured inlet holes were installed too close together. I called numerous times to schedule a service and was told by LPI staff the issue was not a problem. When water bypasses the filters, it is a pr... read more

Patty L. 

on BBB

2 years ago

Do not buy parts from this company. They sell defective parts and have NO warranty on the parts they sell 

debbie S 

on BBB

2 years ago

Or*** * * *********** May 4, 2023 – Delivered May 29, 2023 Classic Rectangle w/rounded corners May 4, 2023 – Delivered May 29, 2023 Re: Wrong Fold Spoke with Wholesale Spa Cover rep. prior to my order on May 4 2023, advised me to choose the “ 1” fold for my spa after numerous questions and discussion to him about the fold I wanted, just like my previous cover, short side to short side as my controls are on the short side and clips on corners..He assured me numerous times that “1” was what I needed. So on his expertise/ exper... read more

Margaret G 

on BBB

2 years ago

This business sells their product in parking lots. Offers no local service stores at all. Biggest ripoff ever. Sales people are so rude too! Can't even use my jacuzzi anymore and I have MS! 

PATRICK G 

on BBB

2 years ago

I have had the hot tub being serviced more than being used. From delivery it leaked every year it leaks. Ive replaced motors pumps etc. I also paid extra for more insulation that never happened. Service department never returns your calls or emails. I have paid $5000 out of pocket but now no service company in Minnesota will work on it since LPI owes them all $$ for past jobs. I just wanted a working hot tub and have been nothing but disappointed w LPI and Dr wellness.