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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not buy parts from this company. They sell defective parts and have NO warranty on the parts they sell
Or*** * * *********** May 4, 2023 – Delivered May 29, 2023 Classic Rectangle w/rounded corners May 4, 2023 – Delivered May 29, 2023 Re: Wrong Fold Spoke with Wholesale Spa Cover rep. prior to my order on May 4 2023, advised me to choose the “ 1” fold for my spa after numerous questions and discussion to him about the fold I wanted, just like my previous cover, short side to short side as my controls are on the short side and clips on corners..He assured me numerous times that “1” was what I needed. So on his expertise/ exper... read more
Business response:
A new cover is being sent out from the manufacturer and should arrive in 3-4 weeks. Our apologies for the frustration.
This business sells their product in parking lots. Offers no local service stores at all. Biggest ripoff ever. Sales people are so rude too! Can't even use my jacuzzi anymore and I have MS!
Business response:
The show team does sell at events primarily. Please submit an online service request at https://lpiinc.com/service-request/ or call 423-349-2900, option 6 for any warranty concerns. We would be more than happy to assist!
I have had the hot tub being serviced more than being used. From delivery it leaked every year it leaks. Ive replaced motors pumps etc. I also paid extra for more insulation that never happened. Service department never returns your calls or emails. I have paid $5000 out of pocket but now no service company in Minnesota will work on it since LPI owes them all $$ for past jobs. I just wanted a working hot tub and have been nothing but disappointed w LPI and Dr wellness.
Business response:
The warranty department does not have a record for your name or email associated with the zip code provided. Please submit an online warranty request at https://lpiinc.com/service-request/ or call us at ***********0, option 6, and we will be glad to assist!
This company does not honor its warranties or stand by its products.Do not buy a spa from ******** or any of their companies: Aqua ******* Catalina ***** Dr. ********* Tuff Spas, Plug and Power ***** ****** Bay ***** Pinnacle Spas Hydro ***** Signature ***** EneverySaver Spa Equipment or Wholesale Spa Covers.I purchased a brand new spa from their TuffSpa line of products for ~$8,000. The molded spa cabinet had a manufacturing/design flaw, and water from rain and spa use was getting directly inside the spa, where all of the e... read more
So far, love the spa, but this was our first night in it since having it installed. However, why do salespersons feel the need to lie to make a sale if the product is good? We were told a couple of things that absolutely are not true. 1. Just because your trash can fits thru your gate does not mean the spa will. We were told specifically that it would. Even the delivery person sighed in frustration over us being told this. He said, "I wish they wouldn't do that!" 2. We were told by the salesman that with the model we bought ... read more
We bought our spa 3/2020 with lifetime warranty. There's now a I side crack on the mold and they refuse to honor the warranty because they were bought out but not the liabilities. So I get screwed, I will be contacting my attorney on this one.
Once you buy, they ignore you. All I get is broken promises. First, they told me 3-4 weeks for delivery - it took 7. Day 1 I had issues with starting the jets- I complained for months. They finally sent out a new part - I've had it for 6 months - they haven't given a work order to a technician to put it in. Two months ago I again complained and they sent a different part - still waiting for a technician to put that one in. All I get is a run around and more aggravation. The local store gave me the name of their technician bu... read more
Bait and switch false and illegal advertising. I ordered a spa cover on line with free shipping stated all over the website and order. They then contacted me, after I place the order, and wanted $90 more to ship it to me. Fraudulent practices
Business response:
We contacted you about the extra cost in this circumstance and then promptly assisted in cancelling and refunding your order.
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,428 reviews.
When is LPI Inc. open?
LPI Inc. is closed now. It will open tomorrow at 9:00 a.m.