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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered a pump 2 weeks ago and all they keep telling me is they will get one shipped..............trying to get a refund and not having much luck. Stay away from this company.
Business response:
The refund was issued to your card on 8/26/22.
Horrible customer service. I purchased a $12,000.00 spa and doesn't work. I've called my case tech and have left several emails with no response only that I have a tracking number that was delivered and I've received no parts. They won't let me speak to anyone to get this resolved. So I am now stuck with Spa that I never set for in because it never worked.
We bought a 30k swim spa in June 2021 and still have not received our spa yet ! No one returns the many messages I have left on their customer service line. I am not even sure they are still in business! I will NEVER recommend this company. If I could give negative stars I would. Please do not make the same mistake we did, buy from someone else. I am just hoping someone will call me back so we can get our money back.
Business response:
The swim spa will enter production the week of 8/8/22. Typically this process takes about two weeks. Following the unit's completion, a representative will reach out to you to schedule delivery. Tuff Spas customer service was absorbed into ********. Your order number is ****** and updates are available at ************, option 2. We apologize for delays experienced and appreciate your patience.
I've been trying to have LPI call me back for months ! I've called ( on hold for up to an hour, then they hang up). I've emailed a request. One time someone did answer the phone and said Larry in service would call me back, five days later STILL NO ONE HAS CALL ME BACK !!! The worst Custom Service I've ever seen. Thanks Linda
Business response:
Our parts manager contacted the customer. It appears that a technician will need to come out to the home.
Brain box goes out every year. Call the company and parts never called me back. Want you to buy your parts third party so you have to pay double the price. **************** is a joke. I would be locate.
Business response:
Tuff Spas has recently become part of the ******** family. Please reach out to us at ************, option 6 for customer service. We would be more than happy to assist in helping you order new components.
I purchased my Tuff Spa from Matt ***** at the Oregon State Fair late August 2021. Matt informed me at the time that I should have my tub before Thanksgiving. Leading up to Thanksgiving I reached out to Matt to get an update so I could have the deck ready in time. His response, contact the manufacturer. I call Tuff Spa directly and got the run-around. After being on hold for over an hour, I got someone who told me, "I found your order, it is in production and will be finished by the end of next week". I called two weeks late... read more
Product is good Customer Service is horrible, took our money up front fast. Salesman Kyle won't return calls, delivered damaged.... Been fighting since March to get it fixed.
Business response:
LPI, Inc would like to assist in improving your experience. In searching our system, I was unable to locate an open warranty request with the provided information. Please submit any issues through our website: https://lpiinc.com/service-request/ or call 423-349-2900, option 6.
I order a spa from the LPI.inc company thru the agent. My order takes almost 3 months before it gets delivered. Their online service is very poor. The agent lacks communication. After getting the money deposit, they dont bother to get in touch with u anymore. I received my spa with damage on the cover and the spa is not customer ready to operate. Wires were just hanging at the side and not connected. I contacted the customer's service. They said someone will come to install it for us. Waited for many days, nobody came. I man... read more
Business response:
LPI, Inc apologizes that you have had difficulties contacting us. We are always looking to improve the customer experience and will use your feedback as an opportunity for growth. For the previously unreported issues of the damaged cover and jet issues, a new warranty request would need to be submitted. We would be glad to assist if we are made aware of the issues in our warranty system. Please contact us via the website or at 423-349-2900, option 6. A representative has sent an email with directions on how to proceed for as... read more
Must read before buying from LPI Inc. or Aqua Living Factory Outlets. My purchase date was 10/30/2020, We were promised delivery By February 2021. They moved my manufacture date multiple times. We modified our order in July 2021 and were assured that it would not affect our manufacture date at all. Finally after 14 Months of frustration our spa was delivered. 12/16/2021 The original order stated curb side delivery to my address, I paid an extra $1000 for that delivery. I was offered a $500 credit for the delays of which they... read more
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,428 reviews.
When is LPI Inc. open?
LPI Inc. is closed now. It will open tomorrow at 9:00 a.m.