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Madison Reed Hair Color Bar Campbell
- Hair Salons
- Campbell, CA
About this business
Location details
1875 S Bascom Ave, #525, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Well, I had an appointment for haircolor last Sunday and I was 8 minutes late because the place is in the middle of a busy shopping complex and was incredibly crowded. I kept trying to call them but no response and when I did go into the place, I was rudely turned away saying we do not take late appointments. What a waste of time and energy - I was going to this place for the first time and was looking forward to it and had also thought of being a regular if everything went great. Sorry - I would give them zero stars if I co... read more
Business response:
Hi Shirley, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
Even their permanent colors wears off in two weeks. Hair feels chemically treated so not sure how gentle these colors are as they advertise.
Business response:
Hi Tee, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Heard great things about Madison Reed in general, but the operations and customer service at Campbell location are poor. I was running late for my 11:15 am and tried calling but no one answered the phone. I arrived at 11:25 am and was told they could not take me due to "their 10 min late policy", "because of yesterday" (whatever that means), and "busy weekend". They didn't even offer to do the color, but not blow dry to save time the 10 minutes. Not coming back.
Business response:
Hi Erin, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Horrible experience trying to get in contact with the salon to cancel an appointment. I've been waiting for over thirty minutes to talk to someone. The website is just as useless. It only seems like this company wants a customer's money and doesn't care about service. If I get charged for a no show for my appointment that is scheduled three days from now; I will bring my case to the Better Business Bureau because I am trying to cancel my appointment and not be charged their "no show fee". I don't think I'll even try to mak... read more
Business response:
Hi Peggy, we are sorry to hear you are having difficulty. Please reach out to us here in a direct message with the email you used for your appointment and we can assist further.
They're phone number isn't working on here?? What kind of business is this. Please allow calls if you want happy customers
Business response:
Hi Rides, we are sorry to hear this. Please give us a call at 866-817-0814 for additional assistance.
The experience was wierd at best. Clients have color applied, then timed..... but no one checks the color? I mean, AT ALL. Not even one "let's see how it's going"...... hmmmm. I know my hair is "easy" to color, but normally the colorist checks the color for saturation, etc. Then you go to the wash station, and get a GREAT scalp massage (yay!).... then it's off to dry your own hair (wierd!). The "dry area" has clients standing up, and drying their own hair, with ancient hairbrushes (but clean) and the old nasty hair... read more
Beware this area has terrible parking. I circled for 20 minutes to find parking--I tried to call them to let them know but no one picked up after 10 minutes of ringing. Came in and they said I was beyond the 10 minute grace period--by like 2 minutes. So they rescheduled me to later in the day. Such a hassle but have to get my roots done for an event this weekend.
The staffs were nice. But my hair came out horrible. I was supposed to get Balayage highlights; however, I ended up with several bright spots in the middle of my head/hair. They tried to fix it by re-toning my hair, but still the bright spots are very visible. I ended up being there for 2.5 hours and came out with ridiculous bright patterns/spots on my hair. I have to now wait for a few weeks to get it fixed at other hair salons because hair can't be dyed that often. I was trying to get my hair color done before my friend... read more
Well here I am the 3rd time and they have yet again changed my schedule to take on a walk-in. I scheduled 2 weeks ago for an event and they pushed me 30 minutes. I am part of their membership monthly program and it seems it's better to push members and get newbies in. Best part, they text you to confirm, you confirm and then they give you the later time on the text. They act like oh no it's you! Like I'm crazy. Crazy busy. I'm gonna find another place, it's funny, Dry Bar has no problem with their schedules.
Frequently asked questions about Madison Reed Hair Color Bar Campbell
How is Madison Reed Hair Color Bar Campbell rated?
Madison Reed Hair Color Bar Campbell has a 3.7 star rating with 198 reviews.
When is Madison Reed Hair Color Bar Campbell open?
Madison Reed Hair Color Bar Campbell is closed now. It will open at 9:00 a.m.