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1875 S Bascom Ave, #525, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
My first experience @ a Madison Reed salon and it was phenomenal. I will definitely be going back again
Love this color bar! I've been using Madison Reed's at home color care for my roots and it's been amazing. I decided to get an all over color at the color bar and it was a great experience. The staff was awesome and they kept the salon in prestige condition, very clean. The color turned out great! I really like the fact that you can style your own hair if you wanted to. They provide products and tools. You can also have them style your hair - the choice is yours. Overall, great staff and clean facility.
Awful! Just horrible! Just got home and my hair is 2 different colors! Tried calling their office and no answer just a virtual assistant. Sent them a text, still nothing.
Business response:
Hi AP, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns.
I had a very disappointing experience with Brianna. I wanted to book my next appointment using my membership, but she insisted that the six-week period started from the day of my last visit, even though I didn't use my membership for that visit--I paid completely out of pocket. Instead of listening to what I was explaining or checking the membership policy, she kept repeating the same sentence over and over. She never even looked at me during the conversation because she continued working on another client's hair while we we... read more
Business response:
Hi Carla, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
I heard great things about Madison Hair. So, I thought why not give it a try. However, when I went in for my appointment, I was very disappointed. All I had asked for was root touch up, which is not very difficult in my hair, since I have short thin hair. After I came home and washed my hair, I noticed there are several patches that were left out. Although, I was impressed how quickly she was able finish the root touch up, to note later that I noticed the job was not done properly at all. Therefore I give them 1 star for... read more
Business response:
Hi Nita, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
I spoke to color consultant on the phone got the colors I want. Then walked in Campbell location spoke to Briana she said they can't do red color because I have dark hair and they don't do bleach. Unbelievable very rude too. The colorist knew I had dark brown hair. I would not recommend this location or Madison Reed.
Business response:
Hi Nalo, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
If I could give this place zero stars if I could. I will NEVER come back here as this place is unprofessional, has poor customer service and it is next to impossible to talk to a person when you are booking (they have an AI bot handling their customer service). Also, If you have an issue with the color service, they do not have a satisfactory resolution process. It is appalling. I have been here three times. The first time the color was great and I was very happy with how my hair looked. The second time, my gray roots wer... read more
Business response:
Hi Maria, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Hair Color Bar and for reaching out to us directly so we could make it right.
Before you create a Madison Reed account, beware that it's impossibly hard to delete an account. You will be stuck in the Madison Reed world, playing whack-a-mole with your account settings. I never sign up for any subscriptions. The Madison Reed app always asks you to subscribe to their "limitless plus" monthly color bar service and when you're there in person, the colorists will also ask if you'd like to join. I always, always say no. But when I went to pay after my roots appointment, I was told I have a subscription so... read more
Business response:
Thank you for the fantastic review and 5 star rating for Madison Reed, Monica! It makes us so happy to hear that you are enjoying the convenience of our color services. We are so sorry to hear about your experience with one of our staff members. Client experience and service are extremely important to us and we want to make this right. We’re unable to locate your account, or reply directly, so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you. We look forward to hearing from you.
2 stars for a good product, service was alright, coverage on the hair was great, so great that 1/4 of my forehead and my ears were dyed for a few days don't really like that. The issue I have is getting signed up for their "membership" after I told them a few times no thank you. And then to top it off you can't cancel right away, you have to wait for three months and then cancel and then maybe get your money back, we'll see how that goes. Love the product, don't like the deception in pushing services and even signing you up... read more
Business response:
Hi Susanne, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Madison Reed Hair Color Bar Campbell has a 3.6 star rating with 211 reviews.
Madison Reed Hair Color Bar Campbell is open now. It will close at 7:00 p.m.